Customer Service Representative
Resume:
Nichelle Johnson
Profile
Dedicated and tech-savvy professional with 10+ years of experience in customer service. Proficient in document preparation and management, Microsoft Office, and Google Suite. Seeking a company with a positive environment that is conducive to achieving my professional goals.
Contact
PHONE:
EMAIL:
ad0qvx@r.postjobfree.com
Hobbies & Interests
Reading
Crafting
Event planning
skills & key characteristics
Microsoft Office
Google Suite
Zoom
Slack
CRM
Types 57+ WPM
WORK EXPERIENCE
Customer Service Representative
Omnicare365
January 2023 to March 2023
●Three month contracted position and contract ended a month early.
● Answered phone, high volume call center
●Provided assistance to Medicare members who were recieving extra benefits
● Provided benefit information and answered questions
●Assistanted in placing order
Customer Service Representative
Jetspring
February 2022 to October 2022
● Remote call center
● Inbound calls
●General questions
●Submitted complaint ticket
● Provide information to reach locations response templates
Customer Service Representative
Randstad Temp/contract with Colorado Unemployment
December 2020 to February 2022
●Remote Call center
●Inbound calls
●Answered questions about account and benefits
●Assisted in signing up for benefits and claiming weeks
●Submitted complaint tickets for account concerns
●Updated account information
●Provided information on how to reach account specialist
Customer Service Representative
W5 Golf
May 2020 to December 2020
● Remote call center
● Scheduled Tee time for different Golf Clubs
● Posted Payment for services
●Answered questions about Golf Clubs and Tee times
●Contracted clubs on customers behave
Customer Service Representative
DS Services
January 2019 to May 2020
Water Department - January 2019- July 2019
●Inbound calls
●Transfered calls to appropriate departments
● Answered questions about account and services
●Posted payments to accounts
●Helped with issues and concerns about water services
●Lite tech support for water equipment rented through company
●Scheduled delivery services and tech services
Promoted to Coffee/Water Department - July 2019 - May 2020
● Inbound calls
●Emails
●Transfered Calls
● Answered questions about account and services
● Posted payments to accounts
● Helped with issues and concerns about coffee and water services
● Lite tech support for coffee and water equipment rented through company
● Scheduled delivery services and tech services
Sales/Customer Retention Specialist
The Results Companies /Contracted to SiriusXM Satelite Radio
January 2015 to January 2017
Sales Rep- January to April
●Inbound and outbound calls
●Answered questions about service
●Setup new account or reactivated old
●Lite technical support
●Posted payments via card or electronic checks
Promoted to Customer Rention April - January
●Inbound calls
●Provided options for keeping services
●Assisted in canceling services
●Updated account information
Financial Service Rep
GC Service /Contracted with Verizon mobile
September 2013 to December 2014
●Inbound and Outbound calls
●Post payments to accounts via card, check or post dated payment
●Set up payment arrangements
●Reactivated service
●Updated account information
EDUCATION
●Winter Haven High School
High school Diploma
●Grantham University
Medical Coding and Billing
Certificates
●Medical Coding and Billing
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