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Customer Service Maintenance Manager

Location:
Bloemfontein, Free State, South Africa
Posted:
October 31, 2023

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Resume:

SEBASTIAN PACHAGADU

BUILDING MANTAINANCE MANAGER

Sebastian is an Indian Male residing in Bloemfontein. He was last employed at Nadcom and a Facilities Manager.

Available immediately.

Qualifications:

Matric (Grade 12)

Experiences:

Sebastian has over 15 years’ experience ensuring delivery of efficient Facilities Management services as outlined in the Service Level Agreement, identified gaps and deficiencies in services, monitored service providers / contractors, build and maintained strategic relationships and implemented effective Health, Safety and Environment, and Quality and Risk Management systems.

Sebastian has knowledge of Organisation, Health and Safety, Property Law, ISO 9001 Quality Management, Risk Management and Contractual Law. He managed staff, provided coaching and support, managed performance and was responsible for training. Key skills:

Project management

Service Level Agreements

Performance management

Training and coaching

Infrastructure maintenance

Contracts management

Quality and Risk management

Adherence to processes and policies

Supervisory skills

Budget management

Relationship building

Report writing

Property Law knowledge

Negotiation and analytical skills

Planning and scheduling

Page 1 of 6

Reference not to be done without prior consent from consultant and applicant. This CV must be treated as highly confidential and no information herein can be divulged to any third party. This CV has been prepared by Ashni Singh on behalf of Only The Best with consent from the candidate CANDIDATE NAME

Sebastian Pachagadu

POSITION APPLIED FOR

Bidvest – Facilities Manager

LOCATION

Bloemfontein

RACE / GENDER

Indian, Male

NATIONALITY South African

DATE OF BIRTH 24 March 1979

LANGUAGES English

LAST SALARY R22 000.00 Basic + Benefits

SALARY EXPECTATION Discussed R25 000.00 CTC per month DRIVERS LICENCE Code 08 with own transport

NOTICE PERIOD Available Immediately

REFERRING CONSULTANT

Angie Nel / ad0qui@r.postjobfree.com

CONTACT TELEPHONE NUMBERS

010-***-****

METHOD OF INTERVIEW

Telephonic interview with consent to submit

DATE 10 February 2022

Page 2 of 6

Reference not to be done without prior consent from consultant and applicant. This CV must be treated as highly confidential and no information herein can be divulged to any third party. This CV has been prepared by Ashni Singh on behalf of Only The Best with consent from the candidate CAREER HISTORY SUMMARY

DATE COMPANY POSITION

Feb 2020 – Current Self-employed as an independent Contractor and seeking permanent employment

May 2019 – Jan 2020 Nadcom Facilities Manager

Oct 2018 – Apr 2019 Seeking employment

Apr 2018 – Sep 2018 FM Solutions Soft Services Facilities Coordinator

Feb 2014 – Mar 2018 Self-employed as an independent Contractor and seeking permanent employment

Clients: warehousing and construction

Jul 2013 – Jan 2014 Drake and Skull Facilities Coordinator Aug 2005 – Jun 2013 Quintiles Facilities Associate / Facilities Assistant /

Administrator

Apr 2001 – Jul 2005 CMS Marketing Sales Assistant

Jan 1999 - Mar 2001 DCI Furnitures Dispatch Supervisor EDUCATION

DATE NAME OF INSTITUTE QUALIFICATION

1998 Drakensburg High School Matric (Grade 12)

COMPUTER LITERACY

Microsoft Office Packages: MS Word, MS Excel, MS Outlook, MS PowerPoint

SAP

Page 3 of 6

Reference not to be done without prior consent from consultant and applicant. This CV must be treated as highly confidential and no information herein can be divulged to any third party. This CV has been prepared by Ashni Singh on behalf of Only The Best with consent from the candidate EMPLOYMENT HISTORY

Feb 2020 – Current: Self-employed as an independent Contractor and seeking permanent employment

COMPANY NAME Nadcom

TYPE OF FIRM Service Provider, maintenance, and installations DATES OF EMPLOYMENT Jan 2018 – Jan 2020

POSITION HELD Facilities Manager

REASON FOR LEAVING Retrenched due to Covid

DUTIES

Reported to the Legal Director

Direct reports: 24 (Sub contractors, Electricians, HVAC Technicians, General Workers, and Plumbers)

Managed a maintenance budget of R260 000.00 per month for maintenance and repairs

Clients: Eskom and Coca Cola

Planned, directed, coordinated, and estimated budget for single facility and hiring of personnel

Provided technical expertise concerning repairs, maintenance, and equipment replacement issues

Conducted condition surveys and property inspections to diagnose issues, identified risks as well as opportunities to improve operational efficiencies

Identified compliance servicing and testing requirements and implemented the regulations required to maintain a compliant facility

Oversaw procurement and maintenance and upgraded overall facility as required

Established and administered policies and procedures for events

Coordinated ad managed activities and events with other departments and external clients

Maintained and repaired electrical, HVAC and other ventilation and cooling units and performed high rise cleaning

Ensured facilities met needs of multiple individual projects and coordinated with IT staff before technological needs

Monitored facility usage, operations, and equipment maintenance

Prepared and implemented the annual budgets for building use and facility maintenance

Adhered to continuous improvement principles

Ensure minimum levels of equipment downtime including timely and effective responses to breakdowns

Conduct routine maintenance, spot checks of contractors and maintenance inspections and practiced preventative maintenance

Implemented Health, Safety and Environmental, and Quality and Risk Management systems

Conducted daily, weekly, and monthly audits and ensured prescribed quality of work and standards were sustained

Identified gaps and deficiencies in services and provided resolution services

Monitored and manged contractors’ performance

Provided monthly reports and feedback on continued compliance to Serve Level Agreements

Maintained strategic relationships internally and externally

Updated and maintained usage records and invoices clients accordingly

Maintained accurate records of equipment functioning status and other system within the building

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Reference not to be done without prior consent from consultant and applicant. This CV must be treated as highly confidential and no information herein can be divulged to any third party. This CV has been prepared by Ashni Singh on behalf of Only The Best with consent from the candidate

Developed schedules for regular evaluation of the facilities

Participated in the development of policies and procedures that affected usage of supplies and facilities

Ensured all equipment and other facilities were functioning well

Developed monitoring systems or programmes in the institution to detect problems in the initial stage

Initiated interventions to solve problems in the facilities

Developed and executed systems for regular cleaning, repairs and maintenance of the facilities Outlined services as per the Service Level Agreement Oct 2018 – Apr 2019: Seeking employment

COMPANY NAME FM Solutions

TYPE OF FIRM Facilities Management Solutions

DATES OF EMPLOYMENT Apr 2018 – Sep 2018

POSITION HELD Soft Services Facilities Coordinator REASON FOR LEAVING Contract ended

DUTIES

Reported to the Regional Manager

Direct reports: 45 (landscapers, cleaners, sub-contractors and contractors)

Managed 3 Corporate Eskom buildings and conference / training centres with regards but not limited to (regional offices based in Bloemfontein)

Managed Organisational Health and Safety, ensured buildings, employees and contractors were compliant with ISO Acts and Eskom regulations

Managing cleaners, switchboard, and reception staff

Scheduled maintenance work in public areas and meeting rooms

Aided with meet and greet services for large functions

Liaison between Microsoft and front of house staff regarding services and training needed.

Managed all process and procedures pertaining to front of house activities.

Management of function requirements regarding set-ups, breakdowns and any additional requirements

Oversaw and managed waste management, pest control, hygiene, cleaning and gardening and ensured that the grounds were well maintained

Liaised and provided weekly reports to clients

Compiled monthly reports for management

Achievement:

Increased Service Level Agreement by 15% in the 1st month and customer satisfaction by 30% Feb 2014 – Mar 2018: Self-employed as an independent Contractor and seeking permanent employment

- Clients: warehousing and construction

Page 5 of 6

Reference not to be done without prior consent from consultant and applicant. This CV must be treated as highly confidential and no information herein can be divulged to any third party. This CV has been prepared by Ashni Singh on behalf of Only The Best with consent from the candidate COMPANY NAME Drake and Skull (Klerksdorp)

TYPE OF FIRM Facilities Management

DATES OF EMPLOYMENT Jul 2013 – Jan 2014

POSITION HELD Facilities Manager

REASON FOR LEAVING Relocated to Bloemfontein to be with family DUTIES

Reported to the Regional Manager

Clients: Barclays / ABSA Bank

Area: Northwest Region / Klerksdorp

Managed a portfolio of 30 (63000 m ) ABSA retail and corporate buildings

Oversaw and administered of all bank properties, facilities, office service operations and maintenance

Worked closely with Senior Management, vendors, contractors and government agencies regarding the placement, expansion renovation or closure of bank facilities

Prepared and reviewed written proposals

Assessed needs and recommended effective strategies

Performed cost estimates and space allocation analysis

Negotiated pricing to optimized return on investment

Ensured facilities operated effectively and efficiently

Planned, scheduled, and oversaw building maintenance

Processed requests from management and staff, ensured requests were completed in a timely manner

Oversaw special projects when requested

Inspected completed work for conformance to specifications

Managed applicable building codes and regulatory laws and regulations

Performed direct supervisory duties of department staff and coordinated staff for coverage in all related areas with regards to refurbishment, maintenance and repairs, cleaning and hygiene, security and health and safety in the Northwest, Free State and Northern Cape Region

Reviewed project agreements for all facilities management services and related contract documentation and correspondence

Reviewed current performance in terms of the Project Agreement obligations and implementation

Took corrective actions as required on a proactive basis

Managed retail branches, audited once a month and corporate buildings once a week SUMMARY

Aug 2005 – Jun 2013: Quintiles - Facilities Associate / Facilities Assistant / Administrator Apr 2001 – Jul 2005: CMS Marketing - Sales Assistant Jan 1999 - Mar 2001: DCI Furnitures - Dispatch Supervisor



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