Bernice Rodriguez

Cape Coral, FL *****

ad0qto@r.postjobfree.com

+1-239-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

NTT DATA - Remote

January 2023 to October 2023

Provide exceptional customer service while answering client questions about their Annuities. Lifestyle Consultant

ASPIRE LIFESTYLES (AMERICAN EXPRESS) - Remote

October 2021 to December 2022

Book dining reservations, purchase tickets and email confirmations Machine Operator

Turkey hill Dairy - Conestoga, PA

December 2016 to December 2017

Fill machine with cups and lids for ice cream production and monitor the weight of the ice cream going into the cups.

Mail Carrier

USPS - Lancaster, PA

September 2015 to September 2016

Sort and deliver mail on foot, work with customers along the route with any mail or package requests or issues.

Machine Operator

EXIDE TECHNOLOGIES - Lampeter, PA

January 2012 to August 2015

Lug the machine and check for product quality. Trim any excess plastic from the battery cases. Order Packer

SPRING GLEN FRESH FOODS - Ephrata, PA

November 2006 to December 2011

Pick and pack orders for delivery. Load and unload trucks. Prep food for mixing and cooking. Shift Manager

Wendy's Cooperation - Fort Worth, TX

August 2003 to November 2006

Placed orders for product needed after doing inventory, help customers with concerns, managed inventory, and closing out drawers. Counting the end of day cash and running deposits to the bank. Provide customer service.

Order Filler

JC PENNNEY - Fort Worth, TX

June 2001 to August 2003

Picked orders in a timely, accurate fashion.

Receptionist

MONARCH DENTAL ASSOCIATES - Bedford, TX

February 2002 to March 2003

Answer phones, filing patient records, setting appointments, checking in patients and take payments. Provide customer service.

Education

Certificate in Medical Billing & Coding

DeVry University - Chicago, IL

September 2019 to December 2020

High school diploma or GED

Skills

• Dental Receptionist

• ICD-10

• Medical Billing

• CPT Coding

• Medical Coding

• Budgeting

• Negotiation

• Customer service (5 years)

• Customer support

• Communication skills

• Microsoft Word

• Information security (1 year)

Certifications and Licenses

Driver's License

Assessments

Inside sales — Proficient

June 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Medical terminology — Proficient

July 2021

Understanding and using medical terminology

Full results: Proficient

Customer service — Proficient

June 2021

Identifying and resolving common customer issues

Full results: Proficient

HR: Compensation & benefits — Proficient

April 2023

Knowledge of compensation and benefits programs

Full results: Proficient

Protecting patient privacy — Proficient

December 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Sales skills — Proficient

June 2021

Influencing and negotiating with customers

Full results: Proficient

Sales skills — Proficient

September 2022

Influencing and negotiating with customers

Full results: Proficient

Recruiting — Proficient

June 2022

Managing the candidate sourcing and selection process Full results: Proficient

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Written communication — Completed

September 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed

Administrative assistant/receptionist — Proficient September 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Attention to detail — Proficient

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Principles of accounting — Proficient

October 2023

Preparing financial records according to federal policies Full results: Proficient

Medical receptionist skills — Completed

June 2022

Managing physician schedules and maintaining accurate patient records Full results: Completed

Inside sales — Completed

April 2023

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Completed

Typing — Completed

November 2022

Transcribing text

Full results: Completed

Call center customer service — Proficient

June 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Basic computer skills — Proficient

December 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Medical billing — Completed

December 2022

Understanding the procedures and forms used for medical billing Full results: Completed

Spreadsheets with Microsoft Excel — Proficient

August 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Data entry: Attention to detail — Completed

September 2021

Maintaining data integrity by detecting errors

Full results: Completed

Retail customer service — Proficient

April 2023

Responding to customer situations in a retail setting Full results: Proficient

Verbal communication — Completed

April 2023

Speaking clearly, correctly, and concisely

Full results: Completed

Work style: Professionalism — Proficient

June 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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