Customer Service Representative

MEKCA MARTIN

*** ********** **

MEMPHIS, TN *****

***********@*****.***

HOME 901-***-****

Sales and Customer Service Representative

Career Spanning 10 Years

Highly experienced sales professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision and developing solutions that improve the efficiency of business operations. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer ability to lead, pay close attention to detail. Have a capacity for analyzing complex issues under highly stressful situations and applying sound and logical program complaint business decisions. A background that includes customer relations both internally and externally combined with “hands-on” and proven expertise, and the desire and ability to excel as a leader in Management Operations.

Education & Credentials

A.A., Sales and Marketing

Milwaukee Area Technical College August 2015 – August 2017

Milwaukee, Wisconsin

Waukesha North High School Graduated 2015

Waukesha, Wisconsin

Professional Experience

Assistant Manger

Coach, Southaven, Mississippi November 2019 – Present

Created a customer contact system that substantially improved customer relations and increased sales 98% through special promotions programs. Properly trained and supervised new employees on sales techniques, cash handling, and store procedures. Utilizes basic computer and math skills to help with scheduling and maintaining a budget. Handles customer service issues such as sales, returns, and item requests. Monitors daily inventory of stock and orders new supplies keeping merchandise current.

Sales Associate

Coach, Southaven, Mississippi September 2019 – November 2019

Delivers renowned and authentic service that creates a Modern Luxury customer experience. Develops product knowledge skills and remains aware of current collections that are in-store and on-line, cascades and trains information to the broader team. Achieves and exceeds goals through sales strategies, clientele, sourcing new customers and maintaining and building productive long-term relationships with existing customers. Supports an environment of teamwork, trust and collaboration with peers, customers and supervisors. Builds credibility and trust as a personal stylists and fashion expert by staying current with market competition, industry, fashion trends and customer shopping behaviors, shares with customers as appropriate.

E-Commerce Manager

Pick ‘n Save, Muskego, Wisconsin June 2018 – August 2019

Managing the E-Commerce department of the company store with a significant online presence. Ensure customer orders are accurately picked and ready for on time pick-up across Drive up and Go stores. Lead and manage 300 to 700 hourly front-line employees responsible for running systems, picking orders, interfacing with customers and delivering and unbeatable Drive Up and Go customer experience. Achieve sales growth targets. Cultivate relationships with E-Commerce customers to retain business and grow revenue.

Handler

FedEx Express, Milwaukee, Wisconsin July 2017 – July 2019

Provide and assist in sorting unloaded packages in a safe and timely manner to guarantee on time departure.

Team Lead

FedEx Ground, New Berlin, Wisconsin June 2016 – June 2017

Coordinate and perform duties of assigned team. Coordinate the loading/unloading of trucks in a safe efficient manner. Under guidance of management, coordinate work tasks for assigned team and ensure manpower is available to perform required work. Ensure efficient and safe operation of material handling equipment. Ensure established policies, procedures and job methods are followed. Provide on-the-job training to team members. Conduct pre-shift meeting in absence of supervisor. Provide input to management regarding employee development and/or conduct issues. Give and receive feedback; ask questions and seek direction, as required. Keep management informed regarding employee job methods and productivity. Comply with all applicable laws/regulations, as well as company policies/procedures.

Parcel Assistant

FedEx Ground, New Berlin, Wisconsin March 2016 – May 2016

To perform and assist a safely assigned task moving packages throughout the Hub facility while meeting predetermined standards for on-time departure.

Front End Supervisor/Bookkeeper

Pick ‘n Save, Muskego, Wisconsin July 2015 – May 2018

Oversaw team of 20 cashiers and service staff. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Routinely address customer inquiries regarding merchandise and pricing, as well as provide new product information. Streamlined daily reporting information entry for efficient record keeping purposes. Ensured accurate training and development of new cashiers with positive reinforcement. Developed interpersonal skills interacting with customers and employees. Consistently adhere to and enforce store policies and procedures.

Customer Service Rep

Pick ‘n Save, Pewaukee, Wisconsin May 2014 – June 2015

Deal directly with customers either by telephone or face to face, respond promptly to customer inquiries, handle and resolve customer complaints, obtain and evaluate all relevant information to handle product and service inquiries, provide pricing and delivery information, perform customer verifications, set up new customer accounts, process orders, forms, applications and requests, organize cashier’s workflow to meet customer timeframes, direct requests and unresolved issues to the designated resource, keep records of customer interactions and transactions, record details of inquiries, comments and complaints, record details of actions taken, and act as the company gatekeeper.

Cashier

Pick ‘n Save, Pewaukee, Wisconsin July 2013 – April 2014

Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register. Enters price changes by referring to price sheets and special sale bulletins. Discounts purchases by redeeming coupons. Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers. Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system. Balances cash drawer. Provides pricing information by answering questions. Maintains checkout operations by following policies and procedures; reporting needed changes. Maintains safe and clean working environment by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed.

MEKCA MARTIN

458 BRIGHTSIDE ST

MEMPHIS, TN 38126

***********@*****.***

HOME 901-***-****

Skills

*Time Management

*Strong Written and Verbal Communication Skills

*Excellent listening skills

*Problem solving

*Strong Customer service

*Multi-tasking and organizing

*Stress Tolerance

*Ability to Document

*Team training and supervision

*MS Office Suite

*Windows

*Windows XP

Certifications

Professional References

Upon Request

Contact this candidate