CONTACT

ad0qsa@r.postjobfree.com

443-***-****

Randallstown, Mayrland

EDUCATION

MEDIX SCHOOL

Medical assistant

2005

SKILLS

Customer Service

Leadership

Time Management

Teamwork

Attention to detail

Computer literacy

Work ethic

Interpersonal skills

Verbal Communication

Office suites

Reliability

Multitasking

Decision-making

Adaptability

Management skills

Written communication

Melissa Chinnia-

Paschall

EXPERIENCE

HOME HEALTH AIDE

BLESSING PROPERTIES- BALTIMORE, MD

July 2020 - Present

Provided in-home care to a senior ciƟzen, including physical care (liŌing and bathing) and emoƟonal wellness through expert knowledge of safety and body mechanics to provide compassionate care.

Prepared and submiƩed accurate and complete paƟent progress notes to the paƟent's family and care team.

Delivered friendly and professional companionship, including social acƟviƟes inside and outside of the home.

Performed light housekeeping responsibiliƟes, including cleaning, laundry, and meal preparaƟon.

Instructed the paƟent to follow his nutriƟon plan as directed by a care team.

RIDESHARE DRIVER

UBER AND LYFT- BALTIMORE, MD

July 2019 - Present

TransportaƟon service provider and customer service professional with a proven record of delivering top-rated experiences to rideshare clients. Known for a friendly, professional demeanor, puƫng others at ease with a warm welcome and accommodaƟng support. Keep passenger safety and comfort front of mind, providing a clean, well- maintained vehicle and obeying all traffic laws.

Experienced driver with a top-quality vehicle and exemplary customer saƟsfacƟon raƟngs, earning 500+ five-star reviews.

Valid Class B Commercial Driver’s License (CDL) with clean driving record, sustaining zero incidents throughout career.

Local expert, able to recommend must-see aƩracƟons and eateries, helping visitors have memorable experiences. REAL ESTATE AGENT

REMAX- BALTIMORE, MD

July 2019 – Present

Client-focused real estate agent with 4 years of experience helping clients locate and purchase homes in the greater BalƟmore area. Stays abreast of current market trends, property values, and neighborhood informaƟon to best advise clients. Streamlines the homebuying process by taking a personalized approach to uncover and understand client needs and present customized lisƟngs. Knowledgeable in financing opƟons, due diligence, inspecƟons, and the closing process. Developed repute with buyers and sellers of property and guided them throughout the process to ensure that both sides were able to benefit from strategic placements.

Developed a requirement monitoring system from clients that helped in matching customer needs to their dream property based on mortgage, living situaƟon and other requirements.

Conducted on-site and offsite meeƟngs with customers to understand their needs and wants and uƟlized the insights to search for the most suitable property.

MEDICAL FRONT DESK COORDINATOR

FOOT AND ANKLE SPECIALISTS- CLARKSVILLE, MD

July 2017 - Present

Performed medical recepƟon duƟes including answering telephones, screening calls, taking messages and pulling paƟent informaƟon. Supported paƟent accounƟng department to clarify claim submission and claim denial appeal efforts. NoƟfied payers via e-mail or phone within 8 business hours of service to ensure compliance with Managed Care contractual requirements.

Interview paƟents to acquire medical histories, collect vitals, perform a drug test, and record informaƟon on paƟents' charts using an electronic database.

Prepared job descripƟons, reviewed applicaƟons, assisted doctors with interviews and conducted assessments before hiring.

Verified and invesƟgated pre-cerƟficaƟon, authorizaƟon, and referral requirements for services by contacƟng insurers in advance and obtain a cerƟficaƟon number for reimbursement ensuring maximum reimbursement for services.

Improved paƟent saƟsfacƟon by increasing awareness, empowering staff to address and resolve customer concerns.

Tracked authorizaƟons from various carriers such as BCBS, Medicare, and Medicaid.

PHONE RECEPTIONIST

EAR NOSE & THROAT ASSOCIATES- TOWSON, MD

March 2016 – July 2017

Supervised day-to-day operaƟons of the office and front office staff including scheduling, recepƟon, insurance authorizaƟon, and verificaƟon. Secured authorizaƟons in office and outside procedures.

Worked with healthcare providers and paƟents to fulfill service needs; Insurance benefits verificaƟon, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.

Reviewed cost esƟmaƟon with paƟents and assists by securing foundaƟon or co-pay assistance.

Oversaw administraƟve duƟes such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.

ConƟnuously demonstrated a top-performing team of office managers by recruiƟng and training.

Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

LEAD MEDICAL ASSISTANT & FRONT DESK COORDINATOR

THE NATIONAL SPINE AND PAIN CENTER

April 2006 – October 2014

Managed daily administraƟve tasks, including scheduling, paƟent check-in and check-out, and paƟent medical records. Obtained and accurately recorded paƟent medical histories, vitals, test results for medical records while ensuring paƟent confidenƟality is maintained. Prepared treatment rooms for clinical examinaƟons and assisƟng pracƟƟoners with medical procedures and other paƟent care.

• Delivered compassionate support, aƩenƟon, and assistance to paƟents and families.

• Ensured compliance with all health care regulaƟons, including HIPAA and OSHA.

• Administered medicaƟons for paƟents as directed by physicians.

• Managed electronic health system submitted electronic authorizations for patient medications.

• Worked closely with doctors to facilitate and support all administration duties for the medical practice.

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