Customer Service Administrative Assistant

AMY NOVAK

***** ********* ***, ***** ******, MN *5124

Phone: 612-***-**** E-mail: ad0qs6@r.postjobfree.com PROFILE

Results-Oriented Professional:

Proven problem solving ability with the ability to multi-task and maintain confidentiality Ability to communicate and interact effectively with various levels of personnel Works well independently and collaboratively

Proficient in MS Word, MS Excel, MS PowerPoint, MS Visio, MS Publisher, MS Project Proficient in Salesforce.com

EXPERIENCE

May 2012 - Present Canadian Pacific Railroad, Minneapolis, MN Crew Management: November 2012 - Present

• Contact Crews and assign them to projects, trouble-shoot crew questions

• Coordinate crew transportation and accommodations Customer Service: May 2012 – November 2012

• Responsible for all billing in the Freight department, assisted customers inquiries April 2011 – May 2012 Mary T. Inc, Coon Rapids, MN Direct Care Professional

• Work with physically disabled clients in obtaining a high quality life April 2010 – April 2011 Kohl’s Department Stores: Apple Valley, MN Overnight Associate

• Price changes & ticketing, inventory control, unload trucks and stock shelves April 2007 – October 2009 Healthways, Incorporated: Eagan, MN Administrative Assistant

• Assisted 13 colleagues on the Sales Team by maintaining appointment schedule, coordinating Team’s calendars, preparing presentations and materials for client meetings, and arranged travel

• Customer Service point of contact for clients

July 2005 – August 2006 M.W. Johnson Construction: Lakeville, MN New Home Consultant

• Real Estate Sales Agent for new construction homes

• Assessed current and potential home-buyers needs, presented opportunities, and followed through Warranty Coordinator

• Scheduled Service Technicians for appointments with homeowners

• Fielded customer service calls while troubleshooting repair issues with home owners prior to scheduling a Service Technician

July 2003 – July 2005 Office Team: Burnsville, MN

Administrative Assistant

• Performed Administrative Assistant functions for a variety of companies. Adapted to company culture and protocol quickly while managing office duties successfully VOLUNTEER WORK

October 2011 - Present Eastview Athletic Association, Apple Valley, MN

• Board of Directors for In-House Baseball: Coordinate teams, field schedules, and events EDUCATION

Minnesota School of Business

Business Administration (In Progress)

Eastview High School, Apple Valley, MN

Diploma

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