Business Operation Manager and Administration

Melissa Nazzaro

Business Management and Administration

Address Woburn, MA

Phone 781-***-****

E-Mail *******@*****.***

Experienced professional with a strong

background in business management, providing

administrative support, customer service and

quality Control. Overseeing daily operation in fast paced environment. Maintaining a clean, safe

work environment and assuring all codes are met.

Knowledge of multiple computer programs that

aid with scheduling and inventory. Supply orders,

and payroll.

Work Experience

Operations Manager, Customer Service Manager

Nazzaro Enterprises Pini’s Pizzeria

October 2017 - October 2023

•Responsible for overseeing inventory management and ensuring adequate stock levels

•Manage bookkeeping tasks such as recording financial transactions and reconciling accounts

•Manage and perfect operations processes to ensure efficiency and productivity

•Supervise a team of employees involved in operations, quality control, customer service, POS training, daily maintenance, cleaning.

•Collaborate with suppliers to ensure prompt and accurate delivery of inventory

•Coordinate and oversee payroll processing to ensure correct and prompt payment to employees

*Training employees on POS entry, updates, troubleshooting Administrative Assistant

Assetta Enterprises

January 2014 - October 2023

•Provide administrative support to executive team

•Order and maintain office supplies and equipment

•Maintain and update company database and filing systems

•Manage confidential and sensitive information with discretion

•Manage and prioritize multiple tasks and deadlines

•Conduct research and compile data for reports

EMT-P/Instructor Coordinator

Cataldo Ambulance

March 2009 - May 2013

•Provide instruction and coordination for EMT/Paramedic training programs

•Develop and implement curriculum for EMT/Paramedic courses

•Assess and monitor the performance of EMT/Paramedic students

•Promote a culture of safety and adherence to protocols within the EMT/Paramedic training program

•Participate in continuous education and professional development opportunities

•Keep correct records and documentation of student progress and attendance

•Collaborate with other instructors and healthcare professionals to enhance training programs

•Conduct practical skills assessments and evaluations for EMT/Paramedic students

•Coordinate clinical rotations and field internships for EMT/Paramedic students

•Ensure compliance with state and national standards for EMT/Paramedic education EMT, Paramedic

Cataldo Ambulance Service

January 2003 - March 2009

•Provided emergency medical care to patients

•Transported patients to medical facilities

•Assessed the severity of patient injuries

•Administered medications and treatments

•Operated and maintained emergency medical equipment

•Collaborated with other healthcare professionals

•Documented patient information accurately

•Followed protocols and procedures for emergency medical services

•Provided emotional support to patients and their families Education

Middlesex Community College

CERTIFICATE, Computer Applications, Business Administration September 2002 - September 2004

Northeastern University

DIPLOMA, EMT-Paramedic

January 2002 - January 2004

Medford High School

Diploma

1989-1993

Skills

Traits

Communicator

I can effectively and respectfully communicate with superiors, colleagues, and staff. Honest

I have an intense sense of integrity and I value authenticity. Organized

I am efficient, prepared, and a thorough planner.

Hardworking

I put my best effort into everything I do.

Caring

I use my words and actions to help others without expecting anything in return.

Contact this candidate