Customer Service Social Media
Resume:
Frankie Townsend
Sales/Customer Service/HR/Hospitality
ad0qrb@r.postjobfree.com
Sooke, BC
In the administrative industry, I have 10+ years of experience, 20+ years in customer service with most being management positions. I am looking to further expand my experience within your organization. I enjoy working in a positive work environment and thrive for growth. Thank you for your kind consideration.
Employment History:
Owner/Operator
Lit Up Smoke & Vapour Accessories - Sooke, BC
September 2016 to October 2023
Business Start-Up
Outstanding Customer Service
Sales
Ordering
Inventory
Cash outs
Bank Deposits
Opening & Closing procedures
Training
Social Media
Built a strong & loyal customer base
Worked and capable of working long hours
Educated customers about my products
Human Resource Manager
Paladin Security Group - Fort McMurray, AB
June 2011 to November 2015
Responsible all aspects of recruitment and onboarding of all Paladin Security staff in Fort McMurray which included new employee orientation, all documents, trainings and certification related to the job be completed and in personal files
Coordinated class assignments for pre-assignment training and that all new personnel were provided with the appropriate training; register employees in Paladin's LMS (learning management system)
Ensured that all new hires that completely pass all required pre-assessments evaluations are trained, deployed and supported in their roles
Create, design & implement new ideas for employee recognition
Benefit administrator for Fort Mc Branch
Responsible for Occupational Health and Safety; employee and employer reports
Attend the Operations meeting each week to discuss upcoming staffing requirements
Worked closely with Solicitor General to ensure all security licenses are up to date and comply with the rules and regulations of the legislation
Overseen to ensure all statutory requirements are met. This includes licensing, WCB and Employment Standards
Ensured the personnel files are kept up to date and secure following the framework of the relevant Privacy Act in the respective jurisdiction and corporate privacy policies
Variable Manager / Staff Supervisor / HR Manager
Romano's Macaroni Grill - Victoria, BC
August 2005 to April 2011
Ensured guest satisfaction; start to finish
Worked all positions front of house
Managed all aspects of front-end operations at high-volume work environment
Administrative and financial reporting to Head Office in Vancouver: Daily, weekly and annual sales and labor statistics
Responsible for coordination of staffing and scheduling of front-end involving 35 to 50 staff
Ensured that staffing and budget forecasts are met
Hired, trained and conducted staff evaluations
Commitment to customer service and guest satisfaction, withheld to business practices, policies and procedures
Cash / payment handling - daily tally, POS system, balance of cash transactions and end-of day deposits
The contact person for all large reservations, events and parties
General Manager
Black Water Grill - Golden, BC
June 2002 to September 2004
Managed up to ten staff: hiring, evaluations; staff scheduling, payroll
Responsible for all aspects of front-end operations
Monthly forecasting and budgets management
Cashiering and inventory management: food, supplies, liquor, linens, and other daily
requirements
Education:
High School Diploma
West Shore Learing Centre - Victoria, BC
2009 to 2009
Skills & Qualifications:
Budgeting
Benefits Administration
Recruiting
Human Resources
Office Management
Microsoft Publisher
Employee Orientation
Event Planning
Workers' Compensation
Kwantek - Recruitment System
ADP - Payroll software
ISE - Real Time schedule
WinTeam - Scheduling, billing and payroll software
Class 5 driver's license
Standard First Aid Certification Level C
Serving It Right Certification BC/ ProServe AB
Paladin Junior Management Course
ERC - Paladin's employee resource center
VOX - Corporate Travel system
Microsoft Office
Publisher
Word
Excel
Outlook
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