APRIL MCANALLY

Spring, TX ***** 281-***-**** ad0qr7@r.postjobfree.com

High Energy Customer Service Representative offering 6+years of related experience and strong motivation to positively impact operations with good communication, Outstanding organizational and multitasking abilities. Smoothly coordinates Customer and Team needs with minimal oversight and sound judgment Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Exceptional Communicator and Critical Thinker

Client Needs Assessment

Patron Satisfaction and Service Quality

Exceptional Organizational and Multitasking

Abilities

General Housekeeping and Supply Replenishment

Personal Care Assistance

Cash and Transaction Handling

Multi-Line Telephone Systems

Adaptable and Flexible Time Management Skills

Positive Reinforcement Strategies

Door Host, 06/2023 - Current

Baker's Street Pub and Grill – The Woodlands, TX

Check ID's for Under 21 Guests and Patrons

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Responded quickly to emergency situations to assess and deflect issues. Make sure Everyone Is safe and Establishment has no trouble out front or on Patio Maintained excellent customer relations

Toddler Teacher, 04/2023 - 07/2023

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Beginners World Learning Academy – Spring, TX

Engaged with children on individual basis to build positive relationships and promote learning. Instructed 5-6 children in health and personal habits, such as eating, resting, and toileting. Planned and executed activities to stimulate physical, social and intellectual growth. Utilized creative teaching strategies to engage students in classroom. Incorporated music, art and literature into curriculum. Actively encouraged children to develop their communication, problem-solving and social skills. Documented daily behavior, development and learning of children to enable tracking history and maintain accurate records.

Assisted in preparation of meals and snacks to provide children with proper nutrition. Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits. Maintained tidy environment to comply with cleanliness and sanitation standards. Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors. Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children. Allowed for ample outdoor discovery time in schedule each day. Promoted sensory development by providing access to different textures. Educated students in foundational concepts such as shapes, numbers, and letters. Implemented curriculum to enhance classes with learning-focused activities. Sanitized toys and play equipment each day to maintain safety and cleanliness Consulted with parents to build and maintain positive support networks and support continuing education strategies

Fostered reasoning and problem solving through active exploration games and activities Promoted physical, academic, and social development by implementing diverse classroom and outside activities

Housekeeping /Room Attendant, 11/2022 - 04/2023

Residence Inn by Marriott Springwoods Village – Spring, TX Respond promptly to special guest requests, delivering exceptional service and experience Clean 8-20 guest rooms daily to meet company and departmental standards Change and replenished bed linens, towels, and guest amenities Vacuum and mop floors with approved equipment and chemicals Addressed room cleanliness, amenities, and linen needs to meet housekeeping requirements Cleans all bathrooms and kitchens, empty, remove and dispose of all trash, wipe down high- touch surfaces with appropriate solutions

Trained new housekeeping staff on procedures and policies Notified housekeeping office of repairs needed in guest rooms Cleaned conference rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, gym, guest laundry facilities and other work areas so that health standards are met Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap. Observed precautions required to protect hotel and guest property and report damage, theft and found articles to supervisor

Keep storage areas and utility carts clean,well-stocked with linens,towels and supplies Carry out deep cleans in kitchens including ovens and fridges. Returned emptied garbage receptacles to proper locations Washed and put away kitchen dishes, utensils and glassware Door Girl, 01/2014 - 04/2023

Acadia Bar And Grill – Houston, TX

Greet and acknowledge All Bands and Patrons upon entering establishment Check ID's, Wristbands for over 21 and X's on hands for Under 21 Collect Tickets, exchange funds for Door Cover

Run and maintain cash box at all times

Offered Bands and Patrons support by directing to designated locations and connecting with specific personnel

Monitor Patio and Front Door Activity

Clean Up and Prep Venue for opening team

Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions Home Health Aide, 06/2022 - 03/2023

Tim Hemenway – Spring, TX

Maintained accurate records of patient care, condition, progress, and concerns Provided in home after care for surgical wounds

Cleaned and dressed wounds as advised by Physicians instructions Assisted patient with bathing and grooming to encourage personal hygiene Helped clients with daily tasks, such as laundry, housekeeping, and shopping Prepared meals according to client dietary requirements Transported client to doctor's office and essential errands Worked in cooperation with family and outside providers to meet physical and emotional needs of patient Coordinated with doctors and registered nurses to develop care plans for clients Daily after care for cleaning and dressing surgical wounds Established personal relationships with clients to maintain patient comfort and care Housekeeper/Resident Aide, 10/2021 - 05/2022

Wood Glen Court Assisted Living

Washed dirty linens and remade beds with clean sheets Cleaned all Resident Rooms on a weekly basis

Swept,Mopped,Vacuumed, Dusted and took out tash

Did Resident laundry if needed

Cleaned all Common Areas and Restrooms Daily

Collected and disposed of all Facility trash and waste in Offices,Lobby, Restrooms, Common areasand activity rooms daily

Reported illnesses, accidents and negative behavior to residential managers Aided residents with moving around in wheelchairs, rollers and canes for accident prevention Prepared residents for meals and activities, helping home run efficiently Helped residents with grooming, dressing and bathing to assist with mobility Communicated with residents by using calm, friendly and cheerful demeanor to foster positiverelationships

Collaborated with other aides to resolve issues among residents and other problems Answered patient call signals, signal lights or bells to determine patient needs Established special connections with patients through empathy and relationship-building techniques. Customer Service Associate, 01/2016 - 09/2021

Kroger

Greeted customers upon arrival and offered assistance with locating store merchandise Maintained clean and clutter-free front-end area

Operated register for cash, check and credit card transactions, maintaining 98% accuracy Wrapped items and bagged purchases properly to prevent merchandise breakage Verified customer identification for alcohol or tobacco purchases Learned roles of other departments to provide coverage and keep store operational 1+1 Cross trained in Deli,Bakery,Floral,Front End,and Weekly Sales Ad price change. Housekeeper/Personal Assistant, 05/2008 - 10/2017

Daniel Swiercz

Performed laundry, cleaning and grocery shopping duties Personal Care Grooming Assistance as requested and needed Cared for family dogs, including feeding and walking animals several times per day Worked with speed and efficiency to meet all job requirements Cleaned homes following specific and detailed protocols and requests Coordinated home cleaning schedule based on client availability and realistic time constraints. GED: 04/1991

Westfield High School - Houston, TX

Food Handlers Certification Sept 2023-Sept 2025

TABC Seller Certification Sept 2023-Sept 2025

Adult and Pediatric First Aide /CPR/AED Certification May 2023-May 2025 EDUCATION

CERTIFICATIONS

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