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Quality Control Customer Service

Location:
Arkansas
Posted:
October 31, 2023

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Resume:

Julia Young

Jonesboro, AR *****

ad0qr0@r.postjobfree.com

+1-501-***-****

Work Experience

Quality Control Inspector

Trinity Rail - Jonesboro, AR

June 2019 to December 2019

Inspected chemical rail cars from beginning to end process. Insulation, Tack Weld, Weld out process, Final inspection before blast prep. Also Qualified rail cars after paint job and decals, took 40 to 60 photos a car to send to customer to assure the customer and AAR protocol was implemented exactly how procedure is asked.

Quality Control Inspector

Nidec Motor Corporation - Paragould, AR

April 2014 to December 2018

Completed precise measurements using special tools and blueprints. Monitored performance and generated reports detailing quality of product and defect rates. Evaluated components and final products against quality standards and manufacturing specifications. Sampled 150 -250 parts for detailed analysis in 4 departments. Performed visual inspections and non-destructive tests where appropriate. Organized files, developed spreadsheets, faxed reports and scanned documents. Communicated with members, researchers and stakeholders about important information. Liaised with organizational leaders to address company issues and assessed client satisfaction. Identified and recommended changes to existing processes to improve the accuracy, efficiency and responsiveness of the customer service department. Assisted coworkers and staff members with special tasks on a daily basis.

Parts Coordinator/Sales Administraor

FMH - Jonesboro, AR

September 2011 to July 2014

Supported Chief Operating Officer with daily operational functions. Copied, logged and scanned supporting documentation. Researched and updated all required materials needed for firm and partners. Analyzed departmental documents for appropriate distribution and filing. Developed new process for employee evaluation which resulted in marked performance improvements. Verified data integrity and accuracy. Worked directly with shipping and receiving to improve turnover rate of unshipped parts. Responded to customer requests via telephone and email. Entered details such as payments, account information and call logs into the computer system. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Supervisor

Fresh Start Facility Services - Memphis, TN

March 2010 to August 2011

Trained and led talented teams to surpass objectives. Introduced team contests and goals to enhance productivity and morale Kept accurate and detailed records of personnel progress and productivity. Led and organized monthly departmental meetings. Identified problems and proposed solutions to management team.

Demonstrated ability to assess risk and respond to issues appropriately. Provided instruction, coaching and motivation to all employees during the shift.

Participated in physical inventory counts each monthly. Quality Control Inspector

Hino Motors Sales Inc - Jonesboro, AR

November 2006 to February 2010

Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.

Performed visual inspections and non-destructive tests where appropriate. Managed daily office operations, including client account, supply, inventory and records management. Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency. Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes. Identified and recommended changes to existing processes to improve the accuracy, efficiency and responsiveness of the customer service department. Communicated with staff and coworkers frequently about special needs and requests.

Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking. Created files, reports and records while maintaining confidentiality. Education

Associate's degree in Accounting

Arkansas State University-Jonesboro - Jonesboro, AR August 2004 to May 2006

High School Diploma

Wynne High School - Wynne, AR

August 2000 to May 2004

Skills

• Transportation Industry Vehicles, Rail Cars etc..

• Oil & Gas Experience

• Excellent skills reading Graph Comparator for measurements

• 10-Key (5 years)

• Organizational Skills

• Caliper

• PCB

• Office Experience

• Blueprint Reading

• Qualified finished interior & exterior paint jobs

• Oracle Database, Vici (Shaft automatic dimension reader)

• Quality Inspector

• Accounting

• Ppap

• Office Management

• Acquisitions

• Profit & Loss

• SAP

Certifications and Licenses

Forklift Certification



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