Lancaster, TX *5146 US
I am an outstanding candidate for this role, possessing well over 15 years of fulfilment distribution centers experience in areas like replenishment, receiving, outbound, and special projects. With my leadership background, including managing teams of up to 96 professionals, I have proven abilities in motivating, training, and leading teams to extraordinary levels of performance. I have a strong track record in using data-driven decisions, aligning perfectly with the requirement to utilize data for success in this role. I am proficiency in WMS, OMS, Excel, and other office applications demonstrates my technical expertise. I can effectively communicate in diverse environments, fostering a team-oriented atmosphere. Additionally, my adaptability, problem-solving skills, and commitment to safety makes me an ideal fit for this fast-paced, customer-focused role. SUMMARY
• Experienced Operations Supervisor: Accomplished operations supervisor with a robust background in managing dynamic teams, ensuring productivity, safety, and departmental goals in high-pressure environments. Proficient in SAP, experienced in coaching, counseling, and goal setting, adept at managing outbound, receiving, shipping, and returns processes.
• Proven Leadership: Successfully supervised teams of up to 96 professionals, demonstrating exceptional leadership qualities and the ability to handle disciplinary actions, training, and employee motivation. Built and motivated teams to achieve extraordinary levels of performance, with a strong focus on maintaining a safe work environment.
• Process Optimization: Skilled in optimizing warehouse operations, implementing efficient procedures, and managing staffing levels for optimal coverage. Proficient in evaluating employee performance, conducting staff meetings, and addressing workrelated issues, emphasizing quality assurance and customer satisfaction.
• Technical Proficiency: Highly skilled in using various systems such as SAP, AS400, and Via-were, ensuring accurate order processing and inventory control. Certified forklift operator with expertise in managing warehouse management systems and inventory control processes.
Night Shift Operations Supervisor May/ 2021 – Msrch 2023 DSV Solutions
• Have a staff of 55 associates on the outbound.
• Conduct staff meetings to review daily work activities.
• Manage operations so we can meet productivity goals.
• Provide hands on leadership, directing and leading team members to achieve department goals.
• Assure safety and maintain acceptable standards.
• Hiring and training new employees and assign daily work.
• Conduct performance appraisal and addressing performance issues and resolving problems.
• Enforce disciplinary action which includes, write up and terminations. Operations Supervisor Dec 2019 – May 2021 Shippers Group
• Have a staff of 45 associates on the outbound/shipping.
• Outbound consist of 18 pickers 1 coordinator 1 Lead 1 replenishment 12 loaders.
• Plan work schedule and assign duties adequate staffing level.
• Collaborate with workers & managers to solve work-related problems.
• Evaluate employee performance & prepare performance appraisals.
• Prepare and maintain reports that include employee time and wages.
• Counsel employees in work related activities, personal growth, career development.
• Conduct staff meeting to relay general information or to address specific topic such as safety. Returns & Refurbishment Supervisor Dec 2018 – Dec 2019 Neiman Marcus Group
• Achieve department goals daily. Monitoring all daily reports
• Ensure team associates follow proper procedures, and that productivity and quality goals are achieved.
• Manage employee's relation issues, to include coaching, counseling, and corrective actions.
• Maintain timekeeping and payroll files.
• Planned and updated work schedules for optimal coverage of expected business needs
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Hired, trained, supervised, and motivated team of 96 retail professionals to provide knowledgeable and fast service.
• Established, enforced, and optimized departmental procedures and goals to optimize team performance and productivity.
• Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
• Taught staff how to handle difficult situations with calm and professionalism. Warehouse Manager May 2012 – Dec 2018 Auto Plus
• Supervise the receiving department, Order Pullers, and the shipping department and 3 Uni Select drivers in this auto parts facility.
• Achieve financial objective by preparing and annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Warehouse Oversight: Directed all operation for a 450,000 sq. ft warehouse including staff training, supervision, mentoring and development.
• Maintain warehouse staff by recruiting, selecting, and training employees.
• Create a customer friendly, enthusiastic atmosphere in the warehouse.
• Maintain warehouse staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
• Producing regular reports and statistics on a daily, weekly, and monthly basis
• Responding to and dealing with customer's communication by email, fax, and telephone
• Warehouse Management System: SAP
Operations Supervisor Sep 2008 – May 2012 CVS Caremark
• Plan, organize, direct, control, and manage the daily activities of assigned multi-shift functional areas within the distribution center. Receiving and Repackaging departments.
• Plan, organize, schedule, forecast and coordinate work to meet production.
• Review/analyze production, quality, and other operational reports, initiating changes, as need to ensure a high level of service.
• Prepare departmental budget and control expenditures against approved budget.
• Promote and reinforce safety and security awareness and compliance among the supervisory staff and hourly employee groups.
• Enforce disciplinary action which includes, write up and terminations. Production Supervisor CVS
• Lead a team of 45 associates in Order pulling & Packing.
• Conduct weekly team meeting to reinforce operation procedures.
• Perform scheduled cycle counts across all inventory storage locations.
• Enforce disciplinary action and implement inter-departmental cross training.
• Perform quality checks on orders prior to shipment to ensure accuracy, completeness and
• compliance with warehouse inventory controls.
• Operate various forklift types- Stand up, Reach, Clamp and Cherry picker.
• Have knowledge of various types of systems which include AS400, SAP, and Via-were. EDUCATION
Sep 2000 – Aug 2008
High School Diploma 1989
Venice High School
US Navy (active duty) June 1989 – July 2000