EM

Elizabeth Mc Nutt

Work History

General Dynamics - Customer Service Representative

Las Cruces, NM

**/**** - **/****

The Heritage Assisted Living - Service Manager

Las Cruces, NM

**/**** - **/2021

Handled customer inquiries and suggestions

courteously and professionally.

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Actively listened to customers, handled concerns

quickly and escalated major issues to supervisor.

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Answered constant flow of customer calls with

minimal wait times.

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Answered customer telephone calls promptly to avoid on-hold wait times.

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Maintained customer satisfaction with forward-

thinking strategies focused on addressing customer needs and resolving concerns.

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Maintained up-to-date knowledge of product and

service changes.

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Updated account information to maintain customer

records.

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Exhibited high energy and professionalism when

dealing with clients and staff.

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Developed and updated databases to handle customer data.

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Resolved customer complaints in professional and

timely manner.

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Developed and maintained positive relationships with customers to build rapport and trust.

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ad0qqb@r.postjobfree.com

575-***-****

Las Cruces, NM 88007

Skills

● Product Knowledge

● Upselling and Cross-Selling

● Paperwork Processing

● Information Security

● Call Management

● Data Collection

● Scheduling

● Problem-Solving Abilities

● Critical Thinking

● Staff Training

● Consultative Sales

Education

05/2018

DACC

Las Cruces, NM

GED

Advanced Towing & Repo - Repossession Driver

Las Cruces, NM

08/2014 - 09/2021

Tresco - Caregiver, Special Needs

Las Cruces, NM

01/2011 - 07/2014

Met with customers to discuss service needs and offer available solutions.

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Implemented strategies to increase customer service satisfaction ratings.

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Met with customers to discuss service needs and

develop effective and practical solutions.

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Maintained positive customer relations by addressing problems head-on and implementing successful

corrective actions.

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Hired, trained and supervised team of service staff members to meet business goals.

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Improved staffing during busy periods by creating

employee schedules and monitoring call-outs.

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Completed on-time deliveries by choosing best and

most efficient routes.

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Utilized GPS and other navigation tools to plan routes and stay on schedule.

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Followed all relevant traffic laws and safety

regulations.

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Cleaned vehicle regularly to maintain professional appearance.

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Complied with truck driving rules as well as company policies and procedures regarding safe vehicle

operations.

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Worked with road knowledge, GPS systems and paper

maps to navigate planned route and make

adjustments.

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Documented mileage, deliveries, pickups, customer

issues and damages.

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Determined quickest and safest routes for delivery by using effective planning and organizational skills.

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Assisted clients with daily living needs to maintain self-esteem and general wellness.

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Assisted with dressing guidance, grooming, meal

preparation, and medication reminders.

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Engaged patients in meaningful conversation,

socialization, and activity while providing personal care assistance.

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Built strong relationships with clients to deliver emotional support and companionship.

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Cleaned house, ran errands, managed laundry, and

completed weekly grocery shopping.

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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

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Provided safe mobility support to help patients move around personal and public spaces.

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Monitored client vital signs, administered

medications, and tracked behaviors to keep

healthcare supervisor well-informed.

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Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

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