Customer Service Representative
Resume:
EM
Elizabeth Mc Nutt
Work History
General Dynamics - Customer Service Representative
Las Cruces, NM
The Heritage Assisted Living - Service Manager
Las Cruces, NM
**/**** - **/2021
Handled customer inquiries and suggestions
courteously and professionally.
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Actively listened to customers, handled concerns
quickly and escalated major issues to supervisor.
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Answered constant flow of customer calls with
minimal wait times.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
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Maintained up-to-date knowledge of product and
service changes.
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Updated account information to maintain customer
records.
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Exhibited high energy and professionalism when
dealing with clients and staff.
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Developed and updated databases to handle customer data.
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Resolved customer complaints in professional and
timely manner.
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Developed and maintained positive relationships with customers to build rapport and trust.
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**********@*****.***
Las Cruces, NM 88007
Skills
● Product Knowledge
● Upselling and Cross-Selling
● Paperwork Processing
● Information Security
● Call Management
● Data Collection
● Scheduling
● Problem-Solving Abilities
● Critical Thinking
● Staff Training
● Consultative Sales
Education
05/2018
DACC
Las Cruces, NM
GED
Advanced Towing & Repo - Repossession Driver
Las Cruces, NM
08/2014 - 09/2021
Tresco - Caregiver, Special Needs
Las Cruces, NM
01/2011 - 07/2014
Met with customers to discuss service needs and offer available solutions.
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Implemented strategies to increase customer service satisfaction ratings.
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Met with customers to discuss service needs and
develop effective and practical solutions.
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Maintained positive customer relations by addressing problems head-on and implementing successful
corrective actions.
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Hired, trained and supervised team of service staff members to meet business goals.
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Improved staffing during busy periods by creating
employee schedules and monitoring call-outs.
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Completed on-time deliveries by choosing best and
most efficient routes.
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Utilized GPS and other navigation tools to plan routes and stay on schedule.
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Followed all relevant traffic laws and safety
regulations.
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Cleaned vehicle regularly to maintain professional appearance.
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Complied with truck driving rules as well as company policies and procedures regarding safe vehicle
operations.
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Worked with road knowledge, GPS systems and paper
maps to navigate planned route and make
adjustments.
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Documented mileage, deliveries, pickups, customer
issues and damages.
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Determined quickest and safest routes for delivery by using effective planning and organizational skills.
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Assisted clients with daily living needs to maintain self-esteem and general wellness.
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Assisted with dressing guidance, grooming, meal
preparation, and medication reminders.
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Engaged patients in meaningful conversation,
socialization, and activity while providing personal care assistance.
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Built strong relationships with clients to deliver emotional support and companionship.
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Cleaned house, ran errands, managed laundry, and
completed weekly grocery shopping.
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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
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Provided safe mobility support to help patients move around personal and public spaces.
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Monitored client vital signs, administered
medications, and tracked behaviors to keep
healthcare supervisor well-informed.
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Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
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