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Customer Service Team Member

Ewa Beach, HI
October 31, 2023

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To’oa Mata’utia

**-*** *******, *** *****, HI ***06



Claimsworker: Workmen’s Compensation Commission - American Samoa (Jan 2021-Current)

Determine whether the claimant or employees who get sick or injured from a work-related cause can legally receive compensation. This includes disability benefits, death benefits, and/or missing wage replacement. The process is to work thoroughly with the injured worker, their employer, and the insurance company to protect everyone's interests.

Teacher: Fa’asao Marist High School (January 2020-January 2021)

Ensure a safe, productive environment for scholars, planning, preparing, and executing lessons weekly, grading tests, homework, assigning projects, and most importantly, educating students of all levels. Mentoring students and offering guidance and building and maintaining a solid bond founded on trust and respect.

Shift Manager: Mcdonald's - Airway Heights, WA (July 2015 to July 2018)

Trained 5 new employees quarterly. Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned a reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance, and cleaning. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued money orders for customers.

Concierge Processor: Riverbank - Spokane, WA (January 2018 - July 2018)

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on the telephone.

Sales Representative: Blue Vela - Spokane, WA (April 2016 to December 2017)

We create personal relationships with customers by going door to door to present clients and their products to customers. Present, promote, and sell products/services using solid arguments to existing and prospective customers. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. We also establish, develop and maintain positive business and customer relationships.

Babysitter/Nanny: July 2007 to Present

Babysitting kids from the ages of 17-infants. Ensuring a safe environment, preparing and giving meals, bathing and dressing children, administering medicine, doing housework, and disciplining children when necessary.

Teaching Aide Volunteer: CCCAS Masausi - Pago Pago, AS (March 2011 to May 2015)

I would volunteer to help children in age groups 2-16 with basic math skills, reading, and writing. Help assist the headteacher and reinforce the instruction taught in the classroom to students. This can include going over lessons with students individually, answering questions, or grading assignments.

Material Handler: Piller Plastics Incorporation - Washougal, WA (June 2013 to August 2013)

Supervised material flow, storage, and global order fulfillment. Unloaded, picked, staged, and loaded products for shipping. Followed proper selection procedures as established by the company. Banded, wrapped, packaged, and cleaned equipment. Packed containers and re-packed damaged containers. Maintained accurate stock records and schedules.

Cashier: 612 AOC Booster Club - Tucson, AZ (May 2011 to July 2011)

Assessed customer needs and responded to questions. Cleaned and straightened the work area. Issued receipts for purchases and gifts. Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues. Worked overtime shifts during busy periods. Rotated stock to maintain freshness. Weighed food to determine the correct pricing.


BA in English

Gonzaga University - Spokane, WA

2015 to 2017

AA in Liberal Arts

American Samoa College - Pago Pago, AS

2013 to 2015


Samoana High School - Utulei, AS



●Youth Advocate: JUL 2018

●Pacific Asian Heritage Representative: APR. 2017

●Christian Club Representative: MAR 2016

●Awarded Enrichment Scholarship: AUG 2015

●Awarded American Samoa Government Scholarship: AUG 2015

●Awarded The National Society of High School Scholars Scholarship: JAN 2013

●Awarded SAT score above 1320: MAY 2013

●Secretary of Student Government Association: AUG 2014

●Treasurer of Christian Club - JAN 2013

Secretary of Journalism Club: AUG 2013


Shurley Meafou

Samantha Klump

Shanee Masoli

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