Certified training Manager
Resume:
Margaret Henderson
Chesapeake, VA *****
***************@*****.***
Work Experience
Certified training General Manager
Arby's Restaurant Group / Inspire Brands - Virginia Beach, VA May 2020 to Present
As a GM I ran a store of 25 people including managers and running day to day operations of the store. I am responsible for scheduling, hiring, training, and developing teams and managers. I am responsible for growing sales, managing P and
L, food safety, and customer service expectations. I have been working on the Certified Training Path for the next level in the company. I have knowledge and understanding of P and L and an understanding of being a profitable store. I know how to do truck orders and understand inventory and food costs. I can troubleshoot inventory to find out the variances and why food cost is not being made. I understand all details of schedules with credit hours for training, fixed hours for tasks, and understanding ideal hours versus actual hours. I know manage controllable income on P and L and how to control labor. I also worked with my district manager on assisting other general managers and helping them with staffing and other issues. I also oversee the area when my district manager is on vacation. General Manager
Burger King - Chesapeake, VA
October 2018 to June 2020
Performing GM duties including scheduling and managing over 20 employees including managers, truck orders, hiring, training, p and l, customer service, and daily operations of the business. While employed I would help the district manager with overseeing and helping with running other stores that did not have a general manager. I was working with him on the training for the district manager role and assisting him with stores to learn how to manage multi-units. Assistant Manager
Burger King
February 2017 to October 2018
Managing shifts and assisting the general manager with hiring, training, scheduling, truck orders, and delivering customer service.
Assistant Manager
Wendy's - Corporate store
September 2013 to January 2017
Managing shifts and running shifts. Assisting the general manager and hiring and training and customer service.
Assistant Manager
McDonald’s -Franchise
February 2006 to August 2013
Started as a crew member six months later promoted to shift supervisor and worked my way to assistant general manager.
As the assistant general manager was helping with trucking ordering, scheduling, training, hiring, and developing shift managers. Assisting the general manager with the daily operations of the restaurant. I have attended most management classes for McDonald’s. Medical Receptionist
Smithfield medical center - Smithfield, VA
April 1999 to February 2005
Answering phones, scheduling appointments, and checking in and outpatients. Taking patient requests for doctors and customer service
Education
Regent University - Virginia Beach, VA
Present
High school diploma
Tidewater Community College - Chesapeake, VA
September 2019 to May 2022
leadership
college in Business Administration
Skills
• Assistant Manager Experience
• Restaurant Management (10+ years)
• Sales (6 years)
• Food Safety (10+ years) (6 years)
• POS (10+ years)
• Profit & Loss (10+ years) (6 years)
• Budgeting (4 years)
• Office Management (3 years)
• Payroll (4 years)
• Microsoft Word (10+ years) (10+ years)
• Labor Cost Analysis (10+ years)
• Forecasting (9 years) (6 years)
• Management (10+ years)
• Clerical experience (4 years)
• Restaurant Experience (10+ years) (10+ years)
• Office experience (5 years)
• Recruiting (10+ years)
• Medical receptionist (5 years)
• Food Preparation (10+ years)
• Inventory Control (10+ years)
• Supervising Experience (10+ years) (1 year)
• Medical Office Experience (4 years)
• Customer service (10+ years)
• Typing (4 years)
• Food safety (10+ years)
• Management (10+ years)
• Purchasing (5 years)
• Leadership (6 years)
• Conflict management
• Budgeting (6 years)
• Profit & loss (6 years)
• Forecasting (6 years)
• Supervising experience (1 year)
• Customer service (10+ years)
• Training & development (10+ years)
• Recruiting (6 years)
• Office management
• Payroll (6 years)
• Purchasing (6 years)
• POS (10+ years)
• Operating systems (10+ years)
• Analysis skills (6 years)
• Medical terminology
Awards
Outstanding operations
September 2023
Outstanding operations for period 9 in my district Inspiring smiles
September 2023
Inspiring smiles for my district in period 9
People developer
2022
People developer award for my district in period 8 of year 2022 People developer
June 2023
People developer award for period 6 in 2023 for my district Best sales increase
September 2022
Best sales increase for my district in period 9 of 2022 Best MCI attainment
September 2022
Best MCI attainment period 9 of year 2022 for my district Certifications and Licenses
ServSafe
Food Handler Certification
Certified training manager
September 2023 to Present
I am certified training manager for arbys who trains all assistant manager and general managers and fast track general managers
Additional Information
I am assisting teaching shift manager lead classes and assistant manager lead classes for Arbys. Helped trained new general manager in other district by completing the general manager training program with them.
Supervising the area when district manager is out with meetings, events for the company and on vacation.
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