Shanae' Foster

sf Senior Adjuster

Professional Summary

Knowledgeable Auto Claims Adjuster with

excellent customer service skills, inclusive to

verbal, and written communication traits to

keep calm under pressure. Seasoned in working

multiple complex claims and able to take on

multiple cases while meeting strict deadlines.

Adept at determining the level of loss for auto

and property claims cases and independently

deciding on a fair compensation for clients and

losses. Strong organizational habits and

maintains the ability to identify state specific

guidelines, laws, and requirements. Tenured

adjuster with professional negotiation skills

equipped in determining settlements while

maintaining compliance with company policies

and procedures.

Work History

2019-09 -

Current

Senior Claims Adjuster

USAA Federal Savings Bank, Chesapeake, VA

Investigated property, auto, and specialty

vehicles to determine extent of damage and

estimate repair costs.

Interviewed claimants and witnesses to

gather factual information

Interviewed agents, responsible parties and

Contact

Address

Virginia Beach, VA, 23462

Phone

757-***-****

E-mail

ad0qpm@r.postjobfree.com

Skills

Personal, casualty and

property loss

Insurance policy

coverage knowledge

Policy investigations

Accident scene

investigations

Valuation knowledge

Risk management

CCC EZNet

Advanced oral and

written communication

skills

Advanced computer skills

claimants to correct errors or omissions and

investigate questionable claims.

Examined claims forms and other records to

determine insurance coverage.

Reviewed police reports, treatment records

and physical property damage to determine

extent of liability.

Compared data from surveillance footage

pertaining to applicable claims.

Substantiated legitimate claims and denied

unjustified claims.

Evaluated insurance policies and analyzed

damages to determine coverage.

Verified insurance claims and determined fair

amount for settlement and upon resolution

issued payments.

Maintained claims data in Lexis Nexis and ISO

systems.

Partnered with legal counsel on litigation

cases.

Examined photographs and statements.

Carried and managed consistently heavy

project workload through exemplary

organizational, time management and

collaboration talents.

Evaluated practicality of repair as opposed to

payment of market value of vehicle before

accident.

Determined salvage value on total-loss

vehicle.

Coordinated with local body shops to assign

repair jobs and obtained rental vehicles for

customers for duration of restoration process.

Exceeded goals through effective task

prioritization and great work ethic.

Managed 150+ claims in one desk

management portfolio

Maintained fast pace call environment and

desk management utilizing advanced multi-

tasking skills

2017-08 -

2019-09

Insurance Agent

GEICO, Government Employees Insurance,

Virginia Beach, VA

Maintained high standards of customer

service by building relationships with clients.

Responded to customer calls swiftly to resolve

issues and answer questions.

Obtained underwriting approval by

completing application for coverage.

Sold auto and home insurance products to

individuals and affinity groups within assigned

territory using consultative selling techniques.

Displayed consistent, positive attitude towards

customers, peers and other personnel, even

during high-stress situations.

Collected premiums on or before effective

date of coverage.

Conducted annual reviews of existing policies

to update information.

Calculated premiums and established

payment methods for sales.

Determined client needs and financial

situations by listening and scheduling

fact-finding appointments.

2012-07 -

2017-08

Senior Risk Coordinator

Capital One, Chesapeake, VA

Executed analysis of risks and identified risk

mitigation strategies.

Supported leadership team with reporting,

analysis and business presentations to inform

divisional strategies.

Directed day-to-day collections functions.

Persistently reached out to customers with

extremely past due accounts to recover lost

revenue.

Managed past due collection calls, skip

tracing, outside collections agency

coordination and litigation activities.

Collected on past due accounts with

average three months delinquency.

Complied with fair debt practices and

regulatory guidelines and kept current with

changing regulations.

Negotiated with account holders to devise

repayment plans and minimize collections

receivables.

Negotiated to collect balance in full.

Processed payments and contracts on

accounts.

Worked in call center environment handling

manual and automatically dialed outbound

calls.

Maintained high volume of calls and met

demands of busy and productive group.

Evaluated trends to understand competitive

environments and assess current strategies

Education

HS Diploma

Granby High School - Norfolk, VA

2019-09 -

Current

Bachelor of Science: Business

Administration And Management

University of Phoenix - Tempe, AZ

Continuing education in Insurance Finance

Member of National Honor's Society

Completed professional development in

Business Management and Insurance Finance

Contact this candidate