Ivy Mildred Vicente

Profile

Highly motivated and detail-oriented Acting Branch Officer with a proven track record of success in overseeing branch operations. Skilled in managing budgets, implementing strategic initiatives, and delivering exceptional customer service. Seeking a challenging position to utilize my strong leadership skills and ability to drive results. Personal Information Strengths

Date of birth: 30 Jan. 1989 Leadership, Communication Address: Building No. 33, Zone 74 St. 681, Al Khor, Qatar Organization, Problem-Solving Mobile number: 5043-2062 Adaptability, Creativity, Responsible Email address:ad0qpe@r.postjobfree.com

Total Experience: 9.5 years Language

Availability: Immediate English - Professional

Visa: Husband Sponsorship Spanish - Beginner

Tagalog – First Language

Work Experience

Acting Branch Officer

• Developed and implemented strategic plans to increase membership and engagement, resulting in a 20% growth in the branch's roster.

• Organized and executed monthly workshops, ensuring seamless coordination among employees.

• Led a team of 3 employees, providing guidance and support to enhance their skills. Skills Hobbies

Leadership: PROFESSIONAL Exploring Distant Lands

Communication: PROFESSIONAL Capturing Moments

Creative problem-solving: PROFESSIONAL Feeling the Music Work Experience

Acting Branch officer

Philippine Bank of Communications

Zamboanga City, Philippines

11/2017 – 11/2018 Zamboanga City, Philippines

• Supervised daily activities in cashiering, tellering, time deposits, and ATM operations.

• Acted as the custodian of the peso and foreign currencies of the branch.

• Managed ATM operations and outward clearing items.

• Supported the sales force of the branch by handling operational procedures for account generation and management.

• Ensured accurate and valid account opening and validation in the system, following up on incomplete documentation.

• Timely uploading of the specimen signature form, signed by proper discretionary holder(s).

• Contributed to the efficient delivery of customer requests, such as issuance of cheque books and activation, bank confirmation, etc.

• Maintained proper control of sales kits and stock for passbook, TD certificate, pre-encoded cheque books, brochures, etc.

• Handled complex customer issues in sales support while prioritizing excellent customer service.

• Fostered a cooperative and productive work atmosphere, promoting a "speak-up culture" within the branch.

• Assisted the BM with other assigned operational tasks. New Accounts

Philippine Bank of Communications

Zamboanga City, Philippines

09/2012 – 11/2017

• Responded to customer inquiries and provided detailed explanations regarding various services, including deposit accounts.

• Collected and organized information for new accounts, accurately entered account details into computer systems, and filed necessary forms and documentation.

• Directed customers to appropriate bank personnel to fulfill their financial needs.

• Conducted interviews with customers to gather essential information for account opening and safe-deposit box rentals.

• Educated customers on the application procedures for services such as ATM cards, direct deposit, and certificates of deposit.

• Recorded customer deposits and fees, issued receipts using computer systems, and resolved errors in accordance with customer and bank records.

• Issued initial and replacement safe-deposit keys, granted access to vaults, and ensured customer satisfaction.

• Obtained credit records from reporting agencies as required.

• Performed teller duties when necessary.

• Created duplicate records for distribution to branch offices.

• Conducted foreign currency transactions efficiently and accurately. Bank Teller/ New Accounts/ Pick up Teller

One Network Bank

Zamboanga City, Philippines

06/2009 – 09/2012

• Provided exceptional account services to customers, including receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and answering inquiries in person and over the telephone

• Recorded transactions accurately by logging manager's checks, gift checks, and other special services, and preparing currency transaction reports

• Successfully cross-sold bank products by informing customers of new services and product promotions, ascertained their needs, and directed them to a branch representative

• Completed special requests with utmost efficiency, including closing accounts, taking orders for checks, exchanging foreign currencies, and providing special statements, copies, and referrals

• Ensured accurate cash reconciliation by proving cash transactions, counting and packaging currency and coins, reconciling loan coupons and other transactions, and turning in excess cash and mutilated currency to the head teller

• Complied with all bank operations and security procedures, actively participating in dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in the certification of proof

• Maintained strict confidentiality to protect bank operations and upheld customer confidence

• Contributed to the overall team effort by accomplishing related results as needed. References Education

Jennielyn Lee Bachelor of Science Business Management Branch Manager Ateneo de Zamboanga University

Philippine Bank of Communications Zamboanga City, Philippines

+63-917-***-****, +63-62-991-****-**/2005 – 03/2009 ad0qpe@r.postjobfree.com

Gaudencio Sebastian

Branch Service Officer

Philippine Bank of Communications

+63-977-***-****, +63-62-991****

ad0qpe@r.postjobfree.com

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