Farm Worker Customer Service

BUDDHIKA LEELANANDA

Name in full - Kog Ge Buddhika Leelananda

Address - No 8/A/2/B, St- Jude Road, Pinnamada Enderamulla, Wattala, Sri Lanka Email - ad0qp2@r.postjobfree.com

Phone number- +94-766-***-***

As a dedicated Wharf Clerk, my goal is to leverage my expertise in cargo documentation, logistics, and customs compliance to ensure the efficient and secure handling of goods at Trust Cargo Services in Colombo, Sri Lanka. I am committed to maintaining meticulous records, facilitating seamless communication with stakeholders, and upholding stringent security measures to safeguard cargo. By combining my organizational skills, attention to detail, and a customer-centric approach, I aim to contribute to the company's success, optimize cargo operations, and provide exceptional service to clients while adhering to all relevant regulations and standards. Work Experiences

Wharf Clerk

Trust cargo services

Colombo, Sri Lanka

From 2006 up to now

1. Cargo Documentation: Prepare accurate bills of lading, ensuring they contain all required information, such as consignee details, cargo descriptions, and shipping instructions. Maintain a comprehensive database of all cargo documentation for easy retrieval and reference.

2. Cargo Tracking: Continuously monitor cargo movement, both in and out of the port, using tracking systems and physical inspections. Coordinate with port personnel and trucking companies to ensure timely cargo transfers.

3. Customs Compliance: Stay updated with the latest customs regulations and tariffs to facilitate smooth customs clearance processes. Assist in preparing and submitting the necessary customs documents and declarations for cargo imports and exports. 4. Record Keeping: Organize physical cargo records in a systematic manner, ensuring easy access and retrieval when needed. Maintain digital records with an emphasis on data accuracy and completeness.

5. Communication: Establish clear and effective communication channels with port authorities, shipping companies, and clients to provide real-time updates on cargo status. Notify relevant parties promptly about any delays, damage, or deviations from the planned cargo handling process.

6. Cargo Security: Implement security measures, such as surveillance and access controls, to protect cargo from theft, vandalism, and unauthorized access. Conduct regular security inspections to identify vulnerabilities and propose improvements. 7. Quality Control: Conduct thorough inspections of incoming and outgoing cargo to identify any damage, discrepancies, or issues. Prepare detailed reports documenting the condition of cargo and any necessary corrective actions.

8. Inventory Management: Maintain an inventory of essential supplies required for cargo handling, ensuring that items like seals, labels, and safety equipment are readily available. Implement a reordering system to prevent stock shortages. 9. Customer Service: Foster positive relationships with clients by addressing their inquiries, concerns, and special requests promptly and professionally. Act as a point of contact for clients and provide them with accurate information on cargo-related matters. 10. Compliance with Safety Regulations: Strictly adhere to safety protocols, including the use of personal protective equipment and safe cargo handling procedures. Participate in safety training programs and promote a culture of safety among colleagues and contractors involved in cargo operations.

Skills

Cargo Documentation: Proficiency in accurately preparing and maintaining cargo documentation, including bills of lading, invoices, and shipping manifests, with excellent attention to detail.

Communication: Strong verbal and written communication skills to effectively interact with port authorities, shipping companies, clients, and colleagues, ensuring clear and timely information exchange.

Customs Compliance: Knowledge of customs regulations and procedures to ensure cargo compliance, facilitate customs clearance, and minimize delays in cargo processing.

Organization: Exceptional organizational skills to manage and maintain both physical and digital records, track cargo movements, and ensure the efficient handling of cargo.

Problem-Solving: The ability to quickly identify and address issues, discrepancies, and challenges related to cargo handling, documentation, and security to ensure smooth operations and customer satisfaction.

Education

Secondary (high) school graduation certificate G.C.E Advance Level Examination in 2001

Certificate of proficiency in fire prevention and fire fighting in Sri Lanka

Certificate of proficiency in elementary first aid in Sri Lanka Languages

English Fluent

Licence

Light Vehicle License in Sri Lanka

References

Available upon request.

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