Resume

Kannan. M

91+900*******

91+872******* ad0qop@r.postjobfree.com

Accomplished systems administration and with 15+ years of experience managing many projects includes server and data-center infrastructure management operations across multiple platforms. Windows Server administration including installation, troubleshooting and maintenance of Active directory, DNS, DHCP, ISA, AWS Cloud, data backup/restore, VMware/AWS/Hyper–V/Private cloud virtualization infrastructure management, remote management/troubleshooting and support. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Also worked as a service delivery role to provide support to multiple clients. And having managerial experience more than Seven years and worked in multiple tools and technologies like Database, Network, IT Security and compliance.

Educational Qualification

Bachelor of Engineering (BE) Electrical & Electronics Master of Business Administration (MBA) – Systems

Masters in Human resource management (MHRM) s

Technical Certifications Completed

Information Technology infrastructure library (ITIL) AWS Certified Solutions Architect - Associate (AWS-SAA) AWS Certified Solutions Architect - Professional (AWS-SAP) VMware certified professional (VCP- 4)

Microsoft Certified System Engineer (MCSE)

Certified Network Associates (CCNA)

Certified ethical Hacker (CEH)

Professional Experience

Societe Generale Global Solution Center– Feb 2021 to till date Service Delivery – Incident and Change Management

Part of service delivery, provide change and incident management reporting to business identifying type of incident and root cause

Assist management in ensuring compliance with corporate business continuity policies

Identify and implement processes and practices to strengthen business continuity

Assist management in monitoring compliance with corporate policies and practices

Review and approve changes in the ITSM system

Identify and report all significant operational losses and near misses in a timely manner

PVH –India – Oct 2018 to Oct 2020 Designation Manager IT Infra (Service Delivery Manager)

Served as primary point of contact on a 24-hour, 7-days-a-week basis for Data center Operations, Customer Service Operations, Production Control, Computer Operations, and Help Desk.

Review IT Service Catalog, ensure that Incident, Problem, Change management, SLA, and CSAT reports are documented properly and showcase the analysis report to top level management.

Interfaced daily with client users worldwide to address a range of technical issues and concerns.

Developed and revised departmental procedure manuals to assist staffs in technical operations. Also implemented Quality Control procedures to ensure full compliance with Service Level Agreements

Develop and utilizes a systematic approach to problem-solving, which ensures a satisfactory, well-

documented resolution with minimal guidance and within delegated authority limits and time constraints of the projects.

Ensures and verify that service delivery is being maintained in accordance with the client Service Level Agreements.

Manage Technical Support Team, and provide the technical and process guidelines. Also provide direction and mentorship in tech support and service delivery.

Ensure that teams are improving performance, quality of service. All support function leads are gathered at these meetings to target areas that need improvement.

Stay abreast of industry trends, focusing on the development, implementation, installation, and operation of information and functional systems, in order to proactively identify areas to implement industry best practices at PVH. Micro focus (HPE) – Bangalore Jun 2016 to Oct 2018-Designation- SME

Build a fully automated, highly elastic cloud orchestration framework.

Experience in maintenance and configuration of user accounts for dev, QA, and production servers

Created roles for EC2, RDS, S3, Cloud Watch, EBS resources to communicate with each other using IAM.

Experience in migrating and implementation of multiple applications from on premise to cloud using AWS services like SMS,, S3, Route53, Glacier, EC2, RDS, SQS, SNS, Lambda, and VPC

Implement & execute automated monitoring and remediation services to ensure high availability and performance of services at scale.

Participate in implementation of some or all of the other common operational infrastructure in distributed cloud environments using CSA, HPSA and AWS.

Define and automate procedures for ongoing service operations of production services. Persistent systems Ltd, Bangalore May 2013 to May 2016-Designation: Technical Manager – IT

Responsible for Bangalore site IT operation, all IT related project implementations & Support activities Responsibilities included the documentation of the business and technical needs analysis, functional requirements, gap analysis, scope maps, disaster recovery planning, vendor selection/negotiations, risk assessments, infrastructure design, customer experience research, and business unit reports. Provided application development leadership, infrastructure project management, technical support, and mentorship.

Activities included Data center design, architecture, Leading and managing the datacenter global support team.

Tracking the incident, Problem & Change management tickets for all support functions.

Bangalore Site operation and asset management.

Managing the audit Compliance for Bangalore, Hyderabad and Goa locations.

Prepare the escalation matrix /Process and make the team members aware of all roles & Responsibilities.

Tracking the SLA of all support function tickets and ensure the better SLA improvement and service delivery. Also track the CSAT response from all end users and publish the weekly dashboard.

Frequent meeting with all clients, stakeholders and Vendors to understand the business requirement and help to provide the best service delivery. Photon Infotech (P) Ltd, Bangalore Jan 2012– May 2013 Designation - Manager IT infrastructure. (Security and Compliance)

Analyze their organization’s computer needs and recommend possible upgrades to top executives.

Lead the Privacy, Assurance and Systems Security Work Group, with responsibilities including:

Developing, publishing, and maintaining comprehensive company-wide information privacy and security strategy, plans, policy, procedures, and guidelines

Acting as the primary control point during significant information security incidents

Advising Senior Management and Board of Directors (Audit Committee) on risk issues related to information security and making recommendations in support of the company's wider risk management programs

Manage the development, implementation, and maintenance of information security policy, standards, and guidelines

Work with Internal Audit to ensure departments consider information security risks in both ongoing and planned operations

Monitor information security trends internal and external to the company and keep senior management informed about information security-related issues and activities affecting the organization

Understand potential threats, vulnerabilities, and control techniques, and communicate this information to departmental system administrators

Assist business units as necessary to investigate security breaches and pursue associated disciplinary action

Affiliated Computer Services of India Private Limited, Bangalore - Feb 2009 – Aug 2011 Designation-Infrastructure Management Analyst

Handling and leading all technical projects in different technologies like VMware, Windows and backup.

Providing guidelines to the team members both process and technical for different clients.

Documenting the technical issues and - attending bridge calls to provide the information in timely manner.

Providing knowledge transfer to the new team members and facilitating the IDs access for all supported clients.

One of the interview panel members, to screening the people during the interview.

Handling new VMWARE infrastructure facility for DR location in DCP client.

Taking ownership of client all projects server builds, decommissioning, and inventory and auditing activity.

Windows Server Installation/ Configuration/ Administration, Active Directory, Backup, Remote server administration by using different tools.

By using blade logic, and Shavlick tools for patching the windows servers.

Providing the production support in client windows/Citrix infrastructure. Wipro Technologies (Singapore) Jul 2006 till Aug 2008 Designation – Tech Lead

Management of the team, including generation of management reports like KPI, performance, escalation, etc.

Also responsible for team meeting with client, work distribution, managing shift roaster

& scheduling training, generating performance and security reports, reports for ISO auditing.

Windows Server Installation/ Configuration/ Administration, Active Directory, Backup, Remote server administration by using different tools.

To provide the round the clock (24/7) server support to different data centers across the global, attending the problem in server level tickets which is raised from the client side through Remedy ticketing tool.

Maintaining high availability and SLA for the mission critical servers in banking/investment sector.

To follow the escalation process to higher level and maintaining the security features implemented in client side with regular server health checking & auditing.

Identify potential server hardware issues and proactively addressing them.

the server health checks, security patches, and resolving issues through Cirats. PERSONAL DETAILS

Marital Status: Married,

VISA Status– US Business VISA

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