Heather Sims

**** *********** **** ****: 817-***-****

Crowley, TX 76036 Email: ad0qoo@r.postjobfree.com

Summary

Detail oriented Analyst with ability to provide exceptional support and service for a broad range of staff and clients. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Skills

Report development

Problem resolution

Administrative support

Schedule management

Critical thinking

Meets/exceeds goals

Project planning

Meeting deadlines

Attention to detail

Excellent research skills

Spreadsheet development

MS Windows proficient

Microsoft Office proficiency

Report analyst

Administrative operations

Business correspondence

Inventory systems

Computer repair

Peripheral equipment repair

Telephone inquiries

Customer service

Invoice processing

Multi-line phone usage

Adaptability

Strong organizational skills

Filing and data archiving

Creative problem solver

Excellent interpersonal, verbal, and written communication skills

Listening skills

Typing skills

Planning/coordinating skills

Basic accounting skills

Quick learner

Professional demeanor

Punctual

Strong work ethic

Learned to use various test equipment, i.e. multimeters, oscilloscopes, digital oscilloscopes, wave analyzers, hardware failure analyzers, etc.

Experience

E-Commerce Analyst – VF Corporation

May 2016 – August 2018

Insight Global – Dallas, TX

Utilize various systems to analyze data and build reports; systems include: Tableau, SQL, and SPIN

Monitor and maintain Dickies items on various websites

Work with the merchandising teams to ensure current items are active and maintained in their buyer directory, old items are dropped, and new items are submitted and set up correctly for the website

Obtain and populate setup templates by gathering key internal data

Ensure universal product codes (UPCs) are setup in customer catalogs

Obtain assigned SKU's for each style from customers

Populate detail specification sheets for each item

Order clothing samples

Secure images of samples

Verify item has been setup correctly on websites

Conduct site maintenance by reviewing site pages

Generate reports making sure all styles are still in active status have correct data details, sizing, and prices listed and that discontinued items are removed

IT PMO Administrative Assistant – City of Arlington

December 2014 – May 2016

Superior Talent Resources, Inc. – Irving, TX

Create formulas, validations, and macros for software/hardware asset management and other project-based workbooks

Scan paper documents into searchable PDF files with optical character recognition

Assist in all areas of administrative work including data entry, receptionist duties, file organization, procedure review and modification, research and report development, etc.

Data Entry Operator III – GE Capital (Diversified Funding)

August 2014 – October 2014

VIVA USA, Inc. – Irving, TX

Pull daily funding reports

Populate workflow

Value collateral

Review order of UCC filings

Email/prepare subordinations and in receipts

Request subordination

File

Process funded files for retention

Box records

Generate daily reports from prior day floor checks

Assign verification attempts to verification team

Contact 3rd party to validate status of collateral, etc.

Administrative Assistant II

June 2013 – May 2014

The Nelrod Company – Fort Worth, TX

Create and send out invoices to course registrants

Responsible for coordinating training classes as well as offering technical support to the participants in the online classes

Create, print, and mail certificates to clients

Send emails containing notes, classroom materials and information, invitations, etc.

Setup online classes prior to the start of the class by opening shared documents, web browsers, welcome screen, and offering technical assistance to participants

Conduct online training demonstration to help new clients become familiar with the online training environment and to troubleshoot technical issues prior to class

Create new class files with populated spreadsheets and files with course material, agendas, rosters, flyers, and other necessary documents for classes

Record, download, convert, edit, upload, and produce training videos for on-demand training

Assist in all areas of administrative work including data entry, receptionist duties, file organization, procedure review and modification, research and report development, etc.

Maintain and prioritize daily tasks and projects including: updating and maintaining state laws in digital files, keeping a scheduling calendar, keeping and updating a contact file, updating databases, etc.

Brand Ambassador

February 2013 – June 2013

M2W, Inc. – Dallas/Fort Worth, TX

Merchandise and answer questions for the purpose of generating public interest in a brand, product or service

Assist brand managers with the implementation of sales and marketing campaigns and provide feedback on sales opportunities in the marketplace

Directly interact with consumers and provide information about products or services a company has to offer, etc.

Administrative Assistant – Aegis Communications Group

December 2011 – September 2012

Office Team – Irving, TX

Receive and review mail

Receive visitors for introduction to VP of Real Estate, Procurement, and Facilities

Order break room and office supplies

Fill out fixed asset reports

Create purchase requests/orders

Review quotes from vendors

Submit paperwork for approvals

Create employee advance requests

Assist in all areas of administrative work including data entry, receptionist duties, file organization, research and development

Maintain and prioritize daily tasks and projects including: keeping an AP log, keeping a project list, scheduling appointments and events, travel, reserving conference rooms, expense reports and general errands

Successfully establish effective systems for record retention by creating database for daily correspondence tracking

Attend conference calls and meetings for projects

HR File Room Clerk

October 2011 – December 2011

GameStop – Grapevine, TX

Correspond with other HR employees using email and instant messages

Sort and file all employee paperwork using an alphabetical filing system

Separate terminated employee files from active employee files

File Clerk II – Bank of America

February 2011 – July 2011

Randstad – Irving, TX

Data entry; input collateral documents in database

Review mortgage documents for completion of collateral documents

Sort and file documents in a file vault using a numerical filing system

Emergency Roadside Assistance Dispatcher

November 2009 – September 2010

Novo1 – Fort Worth, TX

Input and update member information in database

Serve as main liaison via telephone for members and towing companies to expedite roadside services

Cross-train and provide back-up for other dispatchers when needed

Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

Maintain up-to-date knowledge of policies regarding eligibility, qualifications, and membership contracts

Direct calls to appropriate individuals and departments

Personal Assistant

September 2007 – November 2009

Magical Moments Photography – Arlington, TX

Screened telephone calls and inquiries and directed them as appropriate

Devised and maintained office systems to efficiently deal with paper flow

Coordinated overnight travel arrangements and accommodations

Researched and collected options for the best pricing on hotels, flights and home furnishings

Organized personal and professional calendars and supplied reminders of upcoming meetings and events

Created expense reports using Microsoft Excel spreadsheets

Ran errands, including grocery shopping and picking up dry cleaning

Explained price and package details to customers

Set up precise photographic measurements and control equipment

Schedule appointments and events

Move equipment

Hold reflectors

Set up flashes and backgrounds

Pursue various marketing strategies

Administrative Assistant

January 2007 – September 2007

Nielsen Media Research – Arlington, TX

Order office supplies for all employees

Manage 4 part-time employees

Schedule and confirm appointments for field representatives

Input household information for participants in database

Assist in all areas of administrative work including data entry, receptionist duties, file organization, research and development

Maintain and prioritize daily tasks and projects including: call logs, appointments, travel, expense reports, emails with updates, status/project reports and general errands

Education

High-Tech Institute, 2007

Irving, TX

Massage Therapy

License Number – MT103805

United States Army Training, 2004

Fort Gordon; Augusta, GA

Computer/Automation Systems Repair

James Bowie High School, 2003

Arlington, TX

High School Diploma

Honorably discharged from the United States Army.

References are available upon request

Contact this candidate