Customer Service Quality Control
Resume:
David N Mattice Jr
Ballston Lake, NY *****
**********@***.***
OBJECTIVE
Seeking a challenging Management position offering growth and opportunity, while utilizing my planning, organization, and follow-through skills. With over 30 years’ experience in management, I have demonstrated ability in the creation and application in all facets of materials management including negotiation, budgeting, forecasting, and quality control while working with internal and external management in making substantial contributions to the bottom line. I am eager to provide excellent customer service, interpersonal skills, honesty, integrity, leadership, team building, and positive employee relations and motivation.
SOFTWARE
Microsoft (Word, Excel, PowerPoint, Outlook)
Payroll databases
Time keeping databases
Metric tracking
EXPERIENCE
Domino’s: Greater Albany Area, NY July 2022 – June 2023
District Manager
Supervised 6 Stores
Followed up on operations to maintain standards
Reviewed purchase orders for locations
Reviewed team schedules to ensure proper labor goals were met
Interviewed, hired, and trained approximately 80+ employees
Performed daily inspections of stores to ensure food quality & safety
Monitored stores daily progress using live reports
Ensured proper administration was completed by management team
Coached managers on all aspects of food costs and how to effectively control it
Verified daily/weekly inventory errors and identified root causes and corrective actions
Created presentation reflecting the state of the business identifying areas of wins and losses.
oCoached leadership team to improve all metrics
Red Lobster: Colonie, NY January 2022 – July 2022
Manager
Responsible for leading restaurant operations focused on Beverage and Hospitality Service
Hired, trained and inspired team members
Successful in increasing sales by 35% and customer count by 21% despite price increases
Wendy’s: Schenectady, NY February 2021 – January 2022
General Manager
Performed operational activities such as inventory control, scheduling, and sanitation, planning and maintaining stock and monitoring food supplies
Communicated and adhered to all policies and procedures
Assisted in the development, supervision and monitoring of all crew
Petsmart: Saratoga, NY January 2020 – January 2021
Salon Manager
Onboarded all new salon associates and groomers
Ensured new hires completed training requirements and annual safety certifications
Performed Hands on Pet (HOP) assessments on all pets and recommended services, building trust with the pet parents
Performed dog grooming services to breed standards and to client’s personal preferences and held groomers to those same standards
Ensured the safety and well-being of every pet and associate
Identified associate improper procedures and took immediate action to identify the root cause and implemented the corrective actions
Responsible for identifying scheduling system process in need of improvement resulting in more efficient time management and cost savings
Responsible for identifying salon areas for improvement resulting in increased sales
Assisted on the sales floor when needed
Applebee’s: Latham, NY June 2007 – July 2019
Manager
Responsible for identifying, resolving and improving store performance and profitability.
Selected to take over management of nine additional stores to improve store performances
Responsible for training all incoming regional managers
Responsible for remote troubleshooting and resolving regional store issues (staff conflict resolution, technical errors, security monitoring, etc.)
Human Resource Management: Interviewed, hired, terminated, and trained staff
Responsible for payroll, ordering supplies, meeting budgets and deadlines, Quality control
Worked with the corporate industry Two Loose Cannons (TLC).
Awards: First to receive the Emerald Club Award Recipient for Award of Assessment (AOA)
EDUCATION
SUNY Canton – Canton, NY – Criminal Justice
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