MOUNIR MOKRANI

Date of Birth ** November ****

Marital status Married

Nationality Moroccan

Email ad0qkz@r.postjobfree.com

Phone +212-***-***-***

TC No 400558

EDUCATION:

****/**** :High school diploma

2002./ 2003 : Diploma in Computer Operator & management, ELOSIG in Fez Morocco PROFESSIONAL EXPERIENCES:

01/03/2020 to 28/12/2022 work as supervisor at MADEC, MOROCCO

Monitoring of qualitative and quantitative objectives

Support for the sales force

Team training

Market analysis, STOR CHECK and PRICE REPORTING

16/06/2017 to 28/06/2019 work as At Receiving Clerk at FRHI Hotels & Resorts. Accor Hotels Group in Makkah, Saoudi Arabia

Comparing purchase orders with invoices and packaging lists.

Inspecting deliveries to ensure they match order and invoice criteria.

Receiving and signing for deliveries.

Processing returns for incorrect or unsatisfactory items.

Organizing and storing received items in appropriate areas.

Communicating with vendors regarding delays or problems.

Maintaining records of orders, delivery details, etc.

01/05/2016 to 15/06/2017 work as Butler Service and coordinator at Hotel Raffles Palace in Makkah Saoudi Arabia

• Ensure repeat guests are met and greeted on a daily basis and profiles are updated

• Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests

• Inform other operating departments of matters related to Butler operations, notably Front Office to ensure VIP status and other such information, as well as Housekeeping, Engineering, Laundry, Sales, Food & Beverage, Reservations etc.

• Ensure butlers receive recognition for their efforts in the form of regular feedback

• Provide a very personal detailed, seamless service to guests

29/09/2012 to 30/04/2016 work as outlet captain at ALRUWAD Restaurant All day restaurant Capacity 3200 seats at Hotel Swissôtel in Makkah, Saoudi Arabia

• Pre-Opening Team of Swissôtel Makah (1487 rooms and suites)

• In charge for In Restaurant Operation act captain.

• Handling Daily operational In Restaurant Outlet

• Ensuring prompt courteous service as per Hotel policies and standard.

• Reporting daily operational in the logbook, complaint report, incident report.

• Giving Tasks to server and casual as per daily tasks from Superior

• Weekly Inventory equipment Report and Daily Breakage report to super TRAINING AND PROFESSIONAL ACHEIVEMENT

• Certificate in Room dining at Swissotel

• Certificate in food safety at Swissotel

• Certificate in Reservation at Raffles Palace

SKILLS:

• Room dining service

• Maintain daily operation

• Maintain daily beverage inventory

• Conduct department training for team members

• Check par stock supply

• Prepare and organize special events

• Maintaining all staff punctuality and performance

• Prepare weekly schedule for team members

• Maintain cleanliness all restaurant area

• Prepare daily Revenue Report

• Maintain Good relationship with another Department

• Computer skills: Microsoft office.(word, excel, PowerPoint and outlook)

• Opera System

• Micros Machine

• Micros-Fidelio Materials Control

Language skills

• French : Current

• English : Good

• Arabic : Mother to

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