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Customer Service Quality Control

Location:
Sacramento, CA
Salary:
30 / hourly
Posted:
October 30, 2023

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Resume:

Be Nguyen

Sacramento, CA ***** 916-***-**** ad0qkx@r.postjobfree.com

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills

Boxing and Labeling

Production Line Operations

RF Scanning Devices

Quality Control

Ability to use most of power tools and hand tools

Interdepartmental Communication

Order Picking

Staff Management

Pallet Jack Operation

Proficiency in [Technology]

Performance Management

Contract Management

Expense Tracking

Staff Development

Employee Training and Development

Safety Protocol Knowledge

Excellent Work Ethic

Results-Driven

Reliable and Consistent

Quality-Conscious

Experience

ORDER SELECTOR 08/2023 - Current

Nor Cal Produce Inc - West Sacramento, CA

Operated electric pallet jacks and forklifts to transport products between warehouse aisles. Organized stock on shelves according to predetermined sequence. Verified accuracy of orders prior to loading onto delivery trucks. MANAGER 05/2020 - Current

Crab N Spice - Sacramento, CA

Developed and implemented strategies to increase customer satisfaction and loyalty. Created monthly reports for senior management summarizing operational performance metrics. Coached, mentored and trained team members in order to improve their job performance. Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services. MANAGER 07/2015 - 04/2020

Tea Culture - Elk Grove, CA

Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services. Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service. Trained employees on additional job positions to maintain coverage of roles. LEAD INSTALLER 08/2004 - 03/2015

Kevin's Floor - Elk Grove, CA

Installed hardwood floors in residential homes, using hand and power tools. Measured and cut flooring to fit specific room dimensions. Inspected subfloors for defects before installation. Leveled surfaces with sanders and grinders to prepare them for new flooring. Provided advice regarding maintenance of newly-installed floors according to manufacturer instructions. Communicated effectively with supervisors, colleagues, customers, and suppliers. Cut flooring material to fit around obstructions using hand tools, dies and special equipment. Displayed high standards for quality workmanship and routinely double-checked work. Education and Training

Florin High School - Sacramento, CA GED

06/2000



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