Customer Service Team Member
Resume:
Julio Agramont
**************@*****.***
Objective
Targeting Fully Remote Helpdesk / Field Tech support positions
Professional Summary
Demonstrate a high work ethic and a top producing team member
Strong team player with ability to work independently
Strong customer service skills
Strong problem solving and troubleshooting skills
Fast leaner and able to adapt quickly
Bilingual (English & Spanish)
Good with working with hands
Technical Summary
Microsoft Windows XP, Vista, 7 & 8, Linux Ubuntu, Mac OS X 9 & 10
Experienced with Microsoft Office Suite 2007/2010/2013
Advanced experience with maintenance, configuration and system optimization
Worked with an array of malware protection, virus, spy-ware removal, disk cleanup utilities
Knowledge of network behavior at each level of OSI & TCP/IP Models, IPv4 and IPv6
Knowledge of Static NAT and Dynamic NAT, Packet Sniffing,
Configuration of LAN / WLAN protocols such as HDLC, PPP, Frame Relay, ISDN
Active Directory, DNS, DHCP, WINS, Ethernet, Token Ring
Hardware: Servers, Routers, Switches, Hubs, Access points, PC’s, IP Phones
Tools: Wireshark, SolarWinds TFTP Server, Putty, Wi-Fi Channel Analyzers, VMWare, Oracle VirtualBox, GNS3, Cisco Packet Tracer, Acronis True Image
Installation and configuration of various software packages in the business and construction industries
Installation, configuration and repair of an array of peripherals and various hardware components on both laptop and desktop workstations
Education
Computer Information Systems, Associates in Science Degree
Diablo Valley College
Pleasant Hill, CA 2013
Work History
Anywhere Real Estate Inc.
Concord, Ca July 2022-Present
Password reset using active directory
Microsoft Windows 10 & Windows 11 Professional
Mac OSX 10.7-14
Experienced with Microsoft Office Suite 2021
Advanced experience with maintenance, configuration and hardware installation
Worked with malware protection, virus, spy-ware removal, disk cleanup utilities
Configuration of LAN / WLAN protocols
Hardware: Servers, Routers, Switches, Hubs, Access points, PC’s, IP Phones
Maintenance of network printers
Troubleshooting of networks, troubleshooting of internet connectivity
Installation, configuration and repair of motherboards, peripherals and various hardware components on laptops, desktops, tablets, and smart phones
Active Directory
Ivanti Asset Management
Service Now
Trelix end point management
Microsoft Teams
Microsoft Teams calling
Crowd Strike Security
Microsoft Azure
Realogy – IT Field Tech NorCal Region
Concord, Ca May 2017-June 2022
Password reset using active directory
Microsoft Windows 10 Professional
Mac OSX 10.7-10.14
Experienced with Microsoft Office Suite 2019
Advanced experience with maintenance, configuration and hardware installation
Worked with malware protection, virus, spy-ware removal, disk cleanup utilities
Configuration of LAN / WLAN protocols
Hardware: Servers, Routers, Switches, Hubs, Access points, PC’s, IP Phones
Maintenance of network printers
Troubleshooting of networks, troubleshooting of internet connectivity
Installation, configuration and repair of motherboards, peripherals and various hardware components on laptops, desktops, tablets, and smart phones
Jd Fine & Company – IT Systems support
Concord, CA August 2016-November 2016
Password reset using active directory
Microsoft Windows XP, Vista, 7 & 8, Mac OS X 9 & 10
Experienced with Microsoft Office Suite 2007/2010/2013
Advanced experience with maintenance, configuration and hardware installation
Worked with malware protection, virus, spy-ware removal, disk cleanup utilities
Configuration of LAN / WLAN protocols
Hardware: Servers, Routers, Switches, Hubs, Access points, PC’s, IP Phones
Maintenance of network printers
Installation, configuration and repair of motherboards, peripherals and various hardware components on laptops, desktops, tablets, and smart phones.
Private Eyes Inc. – Help Desk Technician
Walnut Creek, CA February 2016-June 2016
Webinars and presentation of new tools and functions on website
Website maintenance and development.
Microsoft Windows XP, Vista, 7 & 8, Linux Ubuntu, Mac OS X 9 & 10
Experienced with Microsoft Office Suite 2007/2010/2013
Advanced experience with maintenance, configuration and system optimization
Worked with an array of malware protection, virus, spy-ware removal, disk cleanup utilities
Active Directory, DNS, DHCP, WINS, Ethernet, Token Ring
Hardware: Servers, Routers, Switches, Hubs, Access points, PC’s, IP Phones
Tools: Wireshark, VMWare, Oracle VirtualBox, Cisco Packet Tracer, Acronis True Image
Installation, configuration and repair of an array of peripherals and various hardware components on both laptop and desktop workstations
Hardware Tech – Bayside Solutions Contrator
Sutter Health – Emeryville corporate office
Emeryville, CA January 2016-February 2016
Handled hardware troubleshooting in a corporate environment
Troubleshooting power crashes, screen replacement, ram replacement, chip reball / reflow
Engaged and tracked priority 1-3 issues, with responsibility for documentation and escaltion, resolution and closure of tickets.
End User Services - Apex Contractor
Dignity Health – St Mary Medical Center San Francisco
Apex Systems Inc. Contractor
San Francisco, CA October 2015- December 2015
Desktop Support. Remedy ticketing system. Active Directory.
Windows 7 Refresh Project: Replace “End of Life” devices running Windows XP Enterprise with new or reused devices running Windows 7 Enterprise.
Track asset inventory: Name, Tag and Serial information on Dell’s HIVE site.
Transferred user data with migration tools and software. Imaged, configured and deployed PC’s. Install printers and scanners.
Provide desktop support to ICU, ER, Blood Lab, Surgery, Material Management, Cardiology, and more.
Owner / Hardware Tech / Desktop Support
TechStop Computer Center
Antioch, CA August 2011 – October 2015
Desktop Support: Windows 7, 8, 8.1, 10
Office 2003, 2007, 2010, 2013
Desktop Support: Mac OS X 9 & 10
Mac Office 2003, 2007, 2010/2013/2016
Desktop Support: Linux Ubuntu, Fedora, Mint, Elementary
Android Mobile Support: Cupcake, Donut, Éclair, Froyo, Gingerbread, Honeycomb, Ice cream Sandwich, Jelly Bean, KitKat, Lollipop, Marshmallow
Apple Mobile Support: iOS 7, iOS 8, iOS 9
References
Rachel Flores
HR Manager
Kate Wilkes
Coldwell Banker Branch Manager
Michael Murat
Lead DSO Technician
St Mary’s Medical Center
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