DAVID BAMUWAMYE

Toronto ON M*M *P* 437-***-**** ad0qkn@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced professional with expertise in research, data collection, and project management; Exceptional customer service skills to meet customer’s needs and achieve business goals; Strong relationship building skills to generate new business through networking.

Core Skills

● Community Outreach and Project Management

● Problem Solving and Lead Generation

● Communication and Public Speaking

● Customer Service and Relationship Building

PROFESSIONAL WORK EXPERIENCE

Assistant Programs Facilitator, Canadian Training Institute, Toronto Sept 2023 – Present

● Evaluated current programs within the organization to identify areas of improvement or expansion opportunities

● Gathered feedback from newcomers regarding their experiences in order to make necessary adjustments or improvements

● Conducted research to drive projects, collected data from diverse sources, and managed multiple projects simultaneously

● Generated and delivered reports, program review presentations and other program status updates

● Collaborated with functional managers to develop program resource plans and assign program resources; produced thorough, accurate and timely reports of project activities

● Ensured accuracy, confidentiality and safekeeping of client records

● Facilitated weekly program planning sessions and kept stakeholders, team members and team leaders informed on program status to ensure on-time delivery of the long-term program

● Facilitated meetings and working group sessions towards common program objectives, including Anger Management, Drugs and Substance Abuse, Mental Health Awareness, Physical Development, Self-Awareness, Stress Management, Emotion Regulation, Budgeting and Money Management, and Conflict Resolution

Stanbic Bank Uganda, Uganda Oct 2015 – May 2023

Personal Banker (Nov 2022 – May 2023)

● Fostered collaborative relationships with loan and mortgage officers, and financial advisors, actively engaged in consultations to identify and deliver customized financial solutions that best suited each client's unique needs

● Conducted comprehensive analysis of customer credit data and financial information, applying a meticulous approach to pinpoint tailored financial solutions that precisely addressed individual customer requirements

● Displayed exemplary customer service acumen by swiftly and effectively addressing customer inquiries, proactively resolving complaints, and skillfully managing challenging situations to ensure exceptional customer satisfaction

● Methodically executed wire transfers of funds, meticulously adhering to stringent banking best practices and industry regulations while consistently safeguarding customer data confidentiality Team Lead, Sales Operations (Oct 2021 – Nov 2022)

● Demonstrated leadership by offering continuous training and unwavering support to a team of 30 members, ensuring their motivation and commitment to achieving objectives, which included managing loans with a total value of $2M Shilling and generating monthly revenue of $900K from 1,000 new accounts

● Maintained impeccable work areas, meticulously organizing them to eliminate safety hazards and maximize operational efficiency, ensuring a safe and productive environment for all team members

● Fostered a culture of motivation and empowerment among the team, strategically driving efforts to boost customer satisfaction and loyalty, ultimately supporting the retention and growth of the business DAVID BAMUWAMYE 2

● Provided comprehensive training for new hires in machine operations and safety procedures, resulting in a significant reduction in workplace injuries and an enhanced commitment to safety across the team Sales Consultant (Nov 2019 – Sept 2021)

● Collaborated seamlessly with sales team peers to collectively meet and exceed group sales targets, fostering a spirit of teamwork and shared success, while efficiently utilizing CRM systems for streamlined sales activities

● Demonstrated active listening skills while engaging with customers, gaining valuable insights into their specific needs, and expertly guiding them toward the most suitable services

● Played a pivotal role in welcoming and assisting incoming customers, delivering top-notch sales expertise and service to consistently boost revenue

● Skillfully managed the entire sales cycle, from initial prospecting and client contact through to contract negotiation and successful closings, consistently achieving high sales and revenue outcomes Workplace Banking Consultant (Oct 2015 – Oct 2018)

● Facilitated seamless adoption of mobile applications and online banking for customers, providing comprehensive assistance in navigating digital banking platforms

● Expertly addressed customer inquiries, offering solutions and recommendations while maintaining in-depth knowledge of banking products, services, and financial planning options

● Guided customers through key financial decisions, including account management, loan applications, and strategic financial planning, empowering them to make informed choices

● Consistently exceeded sales targets by proactively promoting bank products and services, adhering to strict bank and legal guidelines, and actively engaging in community events to build strong customer relationships and generate leads

Community Support Worker, Child Celebration Network, Uganda Oct 2018 – Dec 2020

● Provided essential support to individuals with disabilities, focusing on fostering their independence and life skills development in daily activities while implementing effective interventions to ensure their well-being

● Developed and executed individualized plans for clients, closely monitoring their progress and conducting home visits to assess needs, provide guidance, and offer resources, all while actively participating in team meetings

● Facilitated recreational activities to enhance socialization and skills development, and played an instrumental role in offering support during medical appointments, advocating for clients when necessary

● Implemented tailored interventions, including counseling for mental health issues like depression, anxiety, and substance abuse, while maintaining comprehensive records, organizing social events for community involvement

Research Assistant, Transparency International, Uganda Jan 2013 – Aug 2014

● Conducted researches, gathering data from various sources, including online databases, libraries, and expert interviews, to inform project development

● Prepared comprehensive reports summarizing research findings and actively contributed to the design and implementation of experimental protocols and survey instruments for participant response measurement

● Efficiently managed multiple research projects simultaneously, ensuring accurate record-keeping and preparing reports, presentations, and articles

● Played a pivotal role in data analysis and interpretation, employing advanced analytical techniques and tools to extract valuable insights that significantly contributed to project development, strategic decision-making, and the generation of actionable recommendations EDUCATION

Bachelor’s Degree in Social Science, Kampala International University, Uganda 2014

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