DOUGLAS GILL

**** **** *** ** *******, WA ***** - +1-360-***-**** ad0qju@r.postjobfree.com or ad0qju@r.postjobfree.com

Inside Sales Supervisor – AR Modular RF

**** – 2022

•Experienced with Arena PLM, SmartSheet, Dynamics 365 ERP, ACT! CRM, Dynamics 365 CRM, Templeton software and most MS Office products.

•Good basic computer knowledge of Windows 7, 10, 11, and some older Windows OSs.

•Health and Safety Committee Chairperson creating an Accident Prevention Plan (APP) and resolving all employee submitted Safety Concerns.

•Has the trust of upper management to get tasks done.

•Created and maintained sales procedures, trained sales department personnel on Dynamics 365 CRM and Templeton Software and ensured training was properly documented and recorded.

•Experienced in providing performance reviews and helping employees reach achievable goals.

•Experienced with order processing and quoting.

•Experienced in updating ISO-9001 processes and procedures for the sales department while also serving as an organization internal auditor.

•Experienced with customer feedback processes, procedures and tracking and reporting the results. No cherry picking. Informed the GM of the very good and of anything somewhat bad.

•Managed all matters involving GSA Contracts. GSA eBuy, GSA Advantage, GSA eMods and more in taking the GSA Schedule and GSA Advantage from a six-product list to a fifty-four-product list.

•Created and maintained sales tools such as sales representative territorial maps, rep firm and sales-person contacts, rep commission reports, products sold, and much more.

•Knowledgeable and experienced reviewing contracts, customer Ts and Cs and performing contract and customer order reviews.

•Knowledgeable of ITAR and Export Controls.

•Cross department team player who works well with production, operations, quality, marketing, product engineering, inside sales, outside sales, account managers, accounting and upper management.

•Experienced in creating and repurposing of marketing content and coordinating marketing material releases.

•Understands the big picture in the buyer’s journey with creating and advertising/marketing early- journey content, mid-journey content, and late-journey marketing content.

•Understands training, technical sales, tracking, reporting, nurturing and winning business.

•Some experience in attending tradeshows, booth setup, and pre-marketing for the show.

RMA Coordinator – UTC/Collins Aerospace/BAE Aerospace

2018-2019

•Issued, processed, and tracked RMAs from multiple commercial airline customers as a temporary/contract worker.

•Some experience with JDE DOS Based software.

•Scrapped materials provided Scrap Certificates, FOCs, and interfaced with many buyers.

•Could not be hired full time by Collins due to a merger so chose to leave.

FAR-EAST Regional Sales Manager, Inside Sales Manager, Senior Product Specialist, Customer Services, Quality Control - Astronics Ballard Technology/Astronics AES

2001 - 2018

•Established superb relationships with over (19) distributors through an attentive on-boarding process becoming their go-to for resolution of pricing adjustments, technical support, product information and other concerns while achieving a strong synergistic business relationship between our organizations.

•Directly managed (7) distributors as a Far-East Regional Sales Manager providing direct, targeted and highly professional training, being responsive to their needs, establishing strong personal relations, direct visits with them and their customers, nurturing and growing them to become better performing distributors and growing their markets 10-12% per year.

•Created 17,000+ new leads in ACT! Customer Relationship Management software (CRM) turning 8000+ into prospects and 3000+ into customers through sales practices, product knowledge, handholding, responsiveness, listening and acting upon the customer’s concerns.

•Became the sales and customer services department's SME for ERP, CRM, Quoting Software and MS Office, while training other department members and new hires on their use.

• Maintained, updated, and tracked program project status and customer product needs to ensure we could meet or exceed those needs.

•Led the customer services department’s implementation of a new evaluation asset management tool, breaking out all evaluation assets from ERP and loading them into the new tool. Created desk instructions and a better historical reporting capability for loaner/demo asset status.

•Consistently exceeded annual sales targets and goals.

•Established an industry reputation for quick and informed customer responses.

•Responsibly handled both customer support and inside sales management duties with limited manpower while training others and continuing to maintain the highest levels of customer satisfaction over an extended time.

U.S. MARINE GYSGT - UNITED STATES MARINE CORPS

1980 - 2001

•Demonstrated excellence in leadership, technical competence, and application of instructional methodology obtaining Master Training Specialist (MTS) and Collateral Duty Inspector (CDI) Designations.

•Instructed Naval Security Personnel and DOD Police force on firearms proficiency, firearms safety, Use of Deadly Force, Physical Security, Apprehension Techniques, Compliance Holds, Anti-terrorism and general DOD Law Enforcement as a Marine Cadre Trainer.

•Ran the USN naval base Auxiliary Security Force with over 60 personnel.

•Recognized for ability to meet or exceed deadlines.

•Managed and coordinated training evolutions for 300+ personnel.

•Directly supervised 75+ personnel in the maintenance and repair of aviation electronics assemblies to the component level.

•Supervised 5 departments with 37 work centers providing technical support for over 800 critical repairs contributing to a 100 percent sortie rate for 5 EA-6B squadrons during Operation Allied Force.

•US Citizen, Security Clearance and Honorable Discharge.

EDUCATION AND SCHOOLS

1980 – 2001

Bachelor of Science – Professional Aeronautics and Business Administration – Embry-Riddle Aeronautical University

Master Training Specialist at NAMTRAGRUDET Whidbey Island Washington

Collateral Duty Inspector at Cherry Point North Carolina

Advanced Senior Leadership Course at Camp Lejeune North Carolina

Senior Leadership Course at Quantico Virginia

Instructor Basic Course at Millington Tennessee

Anti-Terrorism Instructor Cadre Trainer Course at Mare Island California

Miniature Electronics Repair Course at Whidbey Island Washington

Electronic Equipment Maintenance Course at Norfolk Virginia

Non-Commissioned Officer Leadership Course at Quantico Virginia

AN/ALQ-99 Jammer Technician Course at Whidbey Island Washington

Advanced Avionics Course at Millington Tennessee

Aviation Electronics Technician Course at Millington Tennessee

Basic Electricity and Electronics Course at Millington Tennessee

I am interested in a Security Supervisory, Instructional, Instructional Developer, Technical Sales Manager, Business Development, General Sales Manager, Customer Services Manager or an Inside or Outside Sales Manager role. I am eager, willing, and ready to learn your culture, tools, tactics, methodologies, products, systems, and anything more in advance to hit the ground running.

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