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Customer Service Cdl A

Location:
Cleveland, OH
Posted:
October 30, 2023

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Resume:

Summary

Hardworking individual with over ** years of professional driving experience. Have roughly 3-5 years of warehouseexperience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service andmultitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Education

CDL A

Hamrick Truck Driving School, Medina, OH

05/2006

CDL A certificate of completion

Basic Education according to government mandated material. R.B Chamberlin High School (Twinsburg High School), Twinsburg, OH 05/1997

Received my diploma with a 2.9 GPA

Skills

Communication skills, Customer service, Time management, Microsoft word, Leadership, Microsoft excel, Driving Experience

Experience

Great Lakes Petroleum Co

Fleet Administrator & Service Manager, Warrensville Heights, OH 05/2022 - 06/2023

I started as a Fleet Administrator, where my duties were to assist with the companies fleet of vehicles. I would imput orders from third party vendors to keep track of work done outside of the company shop. I would update all in company work done. I updated vehicle information and kept track of maintenance requirements. I ordered, picked up, received, and kept track of parts for in house work. I then took on the dual role where I was asked to help manage the service department. I was responsible for scheduling service technicians for daily duties. Field calls and email requests from sales reps and customers. Ordered supplies, kept track of inventory, and put supplies away. I would also go out and assist Technicians with issues at job sites.

EDS Service Solutions

Transport Driver, Cleveland, OH

07/2021 - 10/2021

Maintained ongoing communications with the Lead Supervisor in theoperations center to keep teammates informed. Picked up clients or vehicles and drove property to specified receiving agency or location. Report any damage, found items, or problem with rental vehicles to my direct manager and the managers of our contract. Maintained safe driving habits to protect property and general public on roadways. Consulted with supervisors and those we were contracted to, to assesssituations, determine appropriate solutions and make decisions. Republic Services

James Pribanic

Cleveland, OH / ad0qjf@r.postjobfree.com / 216-***-**** Collections Driver, Cleveland, OH

01/2021 - 06/2021

Attended daily safety sensitive meetings with co-workers andmanagers. Inspected truck and did operational tests on all moving truckcomponents prior to route. Ran route and collected waste as predetermined by supervisors. Picked up any additional waste as requested by customers while at their location. Continuously was in contact with office personnel and dispatch for any changes or delays. Followed DOT guidelines and practices. Emptied trucks at dumpsites and cleaned trucks out at specified areas. Helped out other routes upon completion of my route. Worked both independently and with fellow co-workers to completedaily tasks. Completed post trip inspection and end of day paperwork. ABM Industries Inc.

Lead Transpor Driver, Cleveland, OH

07/2019 - 10/2020

Maintained ongoing communications with the Lead Supervisor in the operations center to keep teammates informed. Picked up clients or vehicles and drove property to specified receiving agency or location. Report any damage, found items, or problem with rental vehicles to my direct manager and the managers of our contract. Help the drivers I oversaw with any issues and properly direct them how to resolve the issues. Properly trained any new drivers and made sure they were properlycertified in all of our policies. Filed injury, accident reports, and any other required forms/reports thatwere required. Maintained safe driving habits to protect property and general public on roadways. Consulted with supervisors and those we were contracted to, to assess situations, determine appropriate solutions and make decisions.

Vocational Guidance Services

Assistant Manager (Janitorial), Cleveland, OH

11/2018 - 07/2019

Initiated inventory control measures to manage and replenish stock,maintain cost levels and meet customer demand. Helped organize schedules, workflows and shift coverage to meet expectedbusiness demands. Delegated daily tasks to team members to optimize group productivity. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees. Worked with other managers, supervisors, employees, and our clients to properly get the job done.

First Student

Bus Driver & Bus Monitor, Euclid, OH

06/2016 - 04/2017

Performed all duties with personable communication and professionalism,including bus operation and passenger interaction. Obeyed all DOT rules and regulations in addition to local laws and stipulations. Transported passengers on predetermined routes while following local traffic regulations.Operated navigation equipment and two-way radio while remainingfocused on safety and efficiency.Adhered to company determined schedules and routes to ensure timelyarrivals and departures. Maintained timely adherence to schedules and safety protocols. Kept vehicles in good working order by maintaining fluid levels and reporting any major mechanical problems. Helped assist my fellow drivers from time to time by being their monitor, to keep their bus safe and quiet during transportation. Borden Dairy

Delivery Driver, Cleveland, OH

01/2016 - 06/2016

Resolved customer complaints and adjusted orders. Operated delivery vehicles 5 days per week, averaging 1500 miles on road and 150 customers served. Navigated and operated a 48-foot truck to deliver 25 deliveries per day. Located and selected merchandise to verify against delivery sheet specifications. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables. Handled customer service complaints with utmost professionalism andknowledgeable responses to maintain trust and company loyalty. Completed daily pre-trip inspection checklist before first delivery. Communicated with managers and supervisors for all issues and or theirrequests.

The House of LaRose, Inc.

Delivery Driver, Brecksville, OH

09/2006 - 12/2011

Follow safety rules to keep a clean driving record with no accidents orincidents. Responsible for all paperwork and monies that accompanied that paperwork for particular customers. Knowledge of the handheld systems that we used to track inventory of the truck and to print all invoices. Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents. Interacted with customers pleasantly to meet needs and drive satisfaction. Completed pre- and post-trip safety inspections to record and report anydefects and malfunctions. Delivered goods and services to customers on time and in excellent condition. Checked the vehicle after each shift for any damage and made sure it was properly cleaned and maintained. Werner Enterprises

Truck Driver, Omaha, NE

06/2006 - 08/2006

Operated tractor-trailer combination in urban, suburban and ruralenvironments and in all types of weather conditions. Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities. Conducted daily DOT pre-trip inspections according to a set checklist. Coordinated with dispatch to receive updates, communicate efficientroutes and convey delays. Promoted positive customer service by delivering on-time shipments andfully resolving issues. Submitted daily mileage log with trip sheet, fuel, maintenance and delivery records. Maintained records such as vehicle logs, records of cargo, or billingstatements in accordance with regulations Value City Furniture

Delivery Driver, Brooklyn, OH

09/2004 - 06/2006

Completed daily pre-trip inspection checklist before first delivery. Handled customer service complaints with utmost professionalism andknowledgeable responses to maintain trust and company loyalty. Conferred frequently with dispatch to meet delivery schedule targets andincorporate late adjustments. Directed efficient product loading and checked load balance to prevent on-the-road incidents. Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables. Navigated and operated a 26-foot truck to deliver 15 deliveries per day. Positioned blocks and ties around items to secure cargo during transit



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