Alisa Flores

Hospitality and Customer Satisfaction Exceeding All Expectations

Lamont, CA 93241

ad0qj3@r.postjobfree.com

+1-661-***-****

Dear Sirs, If you are reading this I've gotten your attention and I'd like to help you decide whether or not to proceed with Me. YES I am definitely and positively a good candidate for any role I applied for. I'm a hard- working team leader that has an eye for detail, an ear for dissatisfaction and problem- solving mind. I have a passion for people and also compassion for them. Non judgemental and always polite to everyone. I love learning about this world we live in and welcome a new opportunity into my life. I'm mature and have work and life experience to share. I am interested in relocating anywhere. So Contact Me, Meet Me or Hire Me you will not regret it. Sincerely. Authorized to work in the US for any employer

Work Experience

Front Desk PM Supervising Agent

Super 8Wyndham - Bakersfield, CA

May 2021 to January 2022

I was the active Supervisor over the Front Desk team during the evening shift. On occasion I worked the overnight shift and was the Front Desk and Night Hotel Auditor. I provide exceptional customer service, provide support and leadership to staff and perform a varied array of busy office duties. I use my bilingual skills and most exceptional Customer satisfaction practices ensuring all Guest drive away with a smile and are satisfied beyond any expectation they arrived with. Housekeeping Supervisor/Room Inspector

Boyne Resorts - Big Sky, MT

November 2019 to January 2020

I was the PM shift Housekeeping Supervisor and a Full time 5-Star Room Inspector with 100% Customer Satisfaction on Cleanliness upon Guest Arrival. I was responsible for leading an afternoon crew of at least 15 housekeeping dept. employees. As a room inspector I was recognized for my impeccable inspections and my daily dealings with the guest. Front Desk Agent/Laundry

Delaware North - West Yellowstone, MT

July 2019 to October 2019

1. First Contact with incoming visitors and guest to 3 area Hotels and Cabins 2. First Class Guest Services and Satisfaction

3. Prepare and Register Guest. Initial Team Member for Guest Experience. Housekeeping Supervisor/Guest Relations

Absaroka Lodge - Gardiner, MT

March 2019 to July 2019

1. General cleaning, stocking and upkeep of Lodge Rooms. 2. Guest Contact and providing excellent service to them. 3. After hours laundry, housekeeping and all guest related issues. Admissions Coordinator

Pacific Regency Arvin - Arvin, CA

February 2001 to February 2007

1. Responsible for all aspects of getting a person fully admitted and comfortable into a nursing home. 2. Front office position and first contact from potential guest and families 3. Arrange and verify payment and insurance plans. Social Services Director

Pacific Regency Arvin - Arvin, CA

February 2001 to February 2007

1. Dual Role and Department head in a nursing home setting responsible for the well being and social aspect of care for 81 residents daily.

2. Charting daily contact as needed or in an emergency situation. Charting all circumstances or concerns of the resident or their family.

3. Being a Department Head and covering any department in the building as needed including but not limited to laundry, dietary, housekeeping, Front office, accounting, therapy, maintenance or the resident activities.

Education

Certified in Supervisor

Bakersfield College - Bakersfield, CA

January 1995 to January 1996

Certified in Nurses Assistant

Bakersfield Adult School

Skills

• Cleaning Experience (10+ years)

• Customer Service (10+ years)

• Cannabis cultivator (2 years)

• Money Handling (10+ years)

• Cashiering (10+ years)

• Cleaning Experience (10+ years)

• Supervising Experience (10+ years)

• Housekeeping Management

• Marijuana trimmer (2 years)

• Hotel Experience (10+ years)

• Hospitality Experience

• Phone Etiquette

• Basic Math

• Hospital Experience

• Laundry

• Office Management

• Medication Administration

• Microsoft Word

• Medical Records

• Caregiving

• Multilingual

• Computer Literacy

• Medical Office Experience

• Management

• Microsoft Office

• Guest Service

• Computer

• Charting

• Nursing patient care

• Bi lingual

• Leadership Skills

• Case Management

• 10 Key Calculator

• Front Desk LINKS https://www.facebook.com/alisa.ary

• Front Desk (10+ years)

• Guest relations

• Office experience

• Social work

• Vital signs

• Home care

• Medical billing

• Medical Coding

Languages

• English - Fluent

• Spanish - Intermediate

Certifications and Licenses

CNA

Assessments

Security guard skills — Proficient

July 2022

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Work style: Reliability — Proficient

July 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Basic maintenance and repair — Proficient

July 2022

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

General manager (hospitality) — Proficient

June 2022

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Front desk agent (hotel) — Proficient

July 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Cleaner fit — Proficient

August 2021

Measures the traits that are important for successful cleaners Full results: Proficient

Work motivation — Proficient

October 2021

Level of motivation and discipline applied toward work Full results: Proficient

Workplace safety — Proficient

July 2022

Using safe practices at work

Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient July 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Filing & organization — Proficient

August 2023

Arranging and managing information or materials using a set of rules Full results: Proficient

Working with MS Word documents — Proficient

October 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Attention to detail — Proficient

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative assistant/receptionist — Proficient May 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Cleaner fit — Proficient

March 2023

Measures the traits that are important for successful cleaners Full results: Proficient

Customer focus & orientation — Proficient

January 2023

Responding to customer situations with sensitivity Full results: Proficient

Work style: Reliability — Proficient

November 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Food safety — Proficient

July 2023

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Retail customer service — Proficient

October 2022

Responding to customer situations in a retail setting Full results: Proficient

Verbal communication — Proficient

August 2023

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer service — Proficient

July 2022

Identifying and resolving common customer issues

Full results: Proficient

Front desk agent (hotel) — Proficient

January 2023

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Please see my Facebook page at

https://www.facebook.com/alisa.ary

to see me and get a little glimpse of my life.

Contact this candidate