Sonya D. Hartley *** Ryanridge Rd, Huntsville AL, 35806

Email: ad0qio@r.postjobfree.com Phone: 256-***-****

SUMMARY

People-person with a wide range of general skills. Eager to bring a broad range of relevant skills

developed while working various positions in diverse fields such as administrative and clerical support,

customer service, direct sales, manufacturing, and retail. Computer skills include working knowledge of

Microsoft Excel and Word.

WORK EXPERIENCE

Receiver. PALCO (Jan 2021-Present)

Receive delivered material, ensuring accurate product count by cross-referencing packing slips

and purchase order numbers. Enter essential data into the company tracking system to enroll

incoming product. Utilize time management, communication, and attention to detail to facilitate

efficient and accurate processing. Assist supervisors and other team members as needed.

Assembler. Goodman Manufacturing (2015-2020)

Worked on a high-paced assembly line using air and hand tools to build air conditioning units

for a large manufacturing plant. Quickly learned new processes, technologies, and machinery.

Gained and applied knowledge of safety standards and quality control. Contributed to team

effort to accomplish company goals as needed.

Packer. Target Distribution Center (2015-2020)

Worked in a warehouse/distribution center. Read requests then filled, packed, and verified

merchandise from master cartons to store cartons. Thrived as a team player in a fast-paced

and goal-oriented workplace. Handled extreme climate conditions, light/heavy workloads

with direction and unsupervised.

Sales Associate. Home Depot (2013–2015)

Provided fast, friendly service to customers with questions or concerns. Maintained stock in

assigned areas, and ensured a safe working and shopping environment by following all safety

policies and standards, completing specified safety training, and immediately correcting

hazards and unsafe conditions or reporting conditions to the Manager On Duty. Worked in

cooperation with leaders and associates in all departments while building product knowledge

and sales skills and ensuring customer satisfaction.

Administration Provider. Automation Personnel Services (2010–2013)

Provided clerical and administrative support in office environments. Duties included:

● Data entry and database maintenance

● Report and document preparation

● Customer account management

● General secretarial services

● Clerical support

● Machine operation

Tech Support Clerk. LG Electronics (2005–2010)

Responsible for quality assurance for technicians and for communication between technicians and

service centers. Created new work tickets for tech support from service bulletins received from the

support website. Updated case notes and ensured accuracy for other departments to process.

Followed up with service centers on incorrect model and serial numbers. Recorded, monitored, and

evaluated all technician calls to service centers. Contacted service centers for surveys, evaluated

feedback, and created performance reports to tech support to motivate quality improvement.

Completed expense vouchers and submitted all documents to process expenses relative to the Easy

Voucher System. Checked budgets and promoted efficient expense management. Controlled the flow

of return authorization paperwork and maintained a spreadsheet with accurate RMA data.

Sales Representative July 2004 – February 2005 MVP Distribution

August 2002 - July 2004 Crawford Broadcasting, WYDE FM

EDUCATION

Certificate: Medical Coding & Billing. At-Home Professions, Fort Collins, CO. 2020.

Computer Information Systems studies. Jefferson State Community College. 2001–2004.

Electronics Technician studies. Calhoun Community College. 1987–1989.

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