TITILAYO RUTH NOFIU

+1-437-***-**** ● Ontario, Canada ● ad0qi9@r.postjobfree.com

PROFESSIONAL SUMMARY

Strategic thinking human resource professional with 6+ years of experience in talent acquisition, retention and succession management, performance management and payroll administration. I am highly skilled at relationship building across teams, exceptional writing, interpersonal and communication skills. Well versed in all phases of recruitment and hiring, including defining job roles, adept at assessing needed skills and qualifications, experienced at managing projects from the requirements gathering, needs identification phase to completion. A confident communicator who translates data into pellucid visuals to arrive at meaningful decisions, facilitate decision making to drive human resource strategies, and enhance growth across critical KPIs. Skilled customer service and support practitioner.

ACHIEVEMENTS

Reduced employee attrition/turnover by 20% through the recommendation and implementation of new career paths (Secondment, job rotation, etc.)

Led the customer service team that developed automated certificate for all vessels that birth on Nigeria sea, and eliminating the use of paperwork for same purpose.

Led the team that absorbed over 2000 operatives in one month to effectively manned 4 major Lafarge plant in Africa.

Developed company’s policy on leave administration, recruitment and exit policy, standardized disciplinary procedures and tracking system that insulated the company from legal risk and ensured consistent and fair disciplinary processes.

Designed employee manual covering company policies, performance evaluation, disciplinary procedures, code of conduct, and benefits information.

Successfully resuscitated a lost project worth 47million Naira and finalized the project overseeing it through the directive of the MD.

EXPERIENCE

Senior Human Resources And Outsourcing Officer January 2019 — Till date

Pilgrims Africa Limited (Lafarge Africa Plc)

Manage and oversee day-to-day human resources functions which include talent sourcing and recruitment, developing human resource polices, assessing, implementing, and reporting on all human resource activities.

Designed and drafted an encompassing succession planning policy, which contributed to the implementation of company's succession planning framework.

Drive business results by enabling the right employee capability, organizational productivity, and engagement with use of best Human Resource polices and processes, practices, and strategies.

Develop and maintain a competitive and merit-based compensation system to support the company’s reward philosophy as well as its talent attraction and retention strategies.

Liaison between the clients and communities related issues in the Lafarge plant across all state in the country with public services role

Manage all employee conflict & disciplinary situations to ensure satisfactory resolutions and maintain a conducive work environment for all employees of the organization.

Manage the recruitment process for the organization, particularly developing the interview and recruitment strategy for specific roles, identifying vacancies, publishing adverts to attract suitable candidates, screen resumes and applications.

Human Resources Officer October 2017 — December 2018

PAL (Lafarge)

Management of all administrative documents, including employment contracts, status changes (job title, salary grade, pay), separations, and other related official documents. Preparation of report to aid management decision making.

Develop key performance indicators (objectives) and job deliverable with relevant stakeholders and guide staff through achievement of desirable results.

Provide coaching and feedback on how to improve individual and organizational performance to meet human resources strategic objectives.

Promote teamwork within the company, positive, productive & safe work environment and provide coaching, monitoring, direction, and leadership support to team members.

Ensure legal compliance by upholding the provisions of labour act and implementing applicable human resource statutory requirements.

Identify employee training needs and coordinate, develop, design, and deliver training programs in conjunction with internal and external facilitator.

Provide periodic reporting to aid executive management in decision making.

Assist in coordinating office health, safety and environment sessions as approved by the Manger Human Resources and Outsourcing, and communicate to staff the corporate culture, values, and behaviour the organization requires.

Project Wheel Limited April 2014 — January 2017

Nigeria Port Authority

Facilitate cordial relationship with clients by providing required sales and customer support services, consult regularly with clients to fully understand their needs and actively solve pain points.

Acted as point of contact on administration matters; ensure smooth functioning of the department in handling day-to-day transactions.

Maintaining confidentiality of information received from the executive management team and representing the organization in meetings with other businesses at the executive level.

Prepared meeting agenda, scheduled board meetings as well as appointments and cancellations, maintained a record of the minutes of the meeting, and drafted correspondence on Manager's behalf.

Dealt with clients on behalf of the company; maintained cordial relationship with customers and shipper's agents through meetings, telephone calls and emails; provided information and responded to inquiries about services; ensured that company's clients received a high level of service or help regarding questions and concerns.

Communicates with internal teams, including Sales Management, Product Management, Monitoring Operations and Customer Business Services to improve the entire customer experience.

Assists customer with the implementation of new products and services, program requirements, staff training, and systemic contact.

EDUCATION & CERTIFICATION

Lagos Business School Accounting & Finance For Non-Finance Manager July 2022

Chartered Institute of Personnel Management CIPM August 2019

University Of Lagos B.Ed Educational Administration August 2010

CORE SKILLS & COMPETENCES

Critical Thinking HR Best Practices Sourcing and Interviews Empathy Risk Management Problem Solving Time Management Multitasking Excellent Communication Presentation Interpersonal & Relationship Building Business Analysis & Process Management Negotiation Strategy & Technics Policy Development Regulatory Compliance Project Planning & Scheduling Language and Culture Enthusiast Sales & Business Development Quality Assurance Performance Management.

PROFESSIONAL TRAINING

Lagos Business School Accounting & Finance For Non-Finance Manager

Federal Ministry of Labour and Employment Human Capital Summit

HR Leadership Acade NGR l Designed Thinking For Hr

Product School Basic Product Management

Impact Training Institute Performance Management Tools

Data Clinic Institute Customer Centricity

REFEREE

Available On Request

Contact this candidate