Bridgett Baldwin

Spring,Texas

Email: ad0qg2@r.postjobfree.com

EDUCATION:

Nashville State Community College

Associates Degree – Applied Science

Paralegal Studies 2020

SKILLS:

Microsoft Office Suite, Outlook, PeopleSoft, Adobe WORK EXPERIENCE:

Elevance June 2023 -current

Remote

● Overseeing the compensation policies and benefits packages an organization offers its employees.

● Create and administer employee training programs and manage job analysis for classifications and salary requirements

Acadia Healthcare June 2022-May 2023

Nashville, TN

Intake Coordinator

● Intake coordinators welcome, register, and admit patients at healthcare facilities

● Gather information about the patient and create patient records

● Make appointments and schedule procedures for future medical treatments Premier Parking Corporate July 2021-May 2022

Nashville, TN

Customer Service Representative

● Customer service is the act of providing support to both prospective and existing customers.

● Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support

Thomas T. Overton esq. December 2020- July 2021

Nashville, TN

Legal Assistant

● Answer phone calls and greet clients

● Fact check and ensure client information is correct

● Communicate information correctly to appropriate employees and clients to ensure court proceedings adhere to plan

ASCI.INC December 2018- December 2020

Nashville, TN

Debt Collector

● Collect payment while communicating directly with debtors

● Independently use judgment and decision-making skills to collect payments and resolve outstanding balances

● Used persuasive negotiation skills to resolve conflicts

● Developed strategies to work with customers to resolve debts Aerotek August 2017 – December 2018

Brentwood, TN

Customer Service Representative

● Communicates effectively with customers utilizing current customer experience expectations in handling a variety of unique customer inquiries/escalations received via phone, mail, internet / chat and fax

● Independently uses judgment and decision-making skills to interpret issues/concerns to provide timely, effective and professional resolutions to a variety of customer inquiries

● Provides appropriate responses on customer concerns including overcoming objections when necessary, escalating and communicating issues effectively by providing feedback

● Utilizes established processes and tools to ensure timely effective verbal/written communications and accuracy on all transactions.

TriWest Healthcare Alliance August 2016 - April 2017 Nashville, TN

Team Lead

● Consulted with customers to review health related products and services, while coaching patient service representatives on providing resolution to Veterans and Providers

● Discussed customer needs and assisted with proving the best solutions for their individual care

● Resolved customer technical issues with patience and understanding Reference:

Shawn Tillman

615-***-****

Human Resources Manager

Catherine Elizabeth Lockhart

ad0qg2@r.postjobfree.com

615-***-****

Customer Service Supervisor

Contact this candidate