Customer Service Rep

Summary

Consistent in meeting and exceeding expectations of job requirements and management. Proven to be a leader in and used as a mentor among co-workers. Modifies work activities to eliminate wasted effort and efficient in using work day to be most productive. Works well without supervision and is able to maintain a high level of work product and has the respect of management and co- workers.

Skills

Customer service, Customer service

Experience

Annuity Health Miami, FL

Medical Customer Service Rep 02/2022 - Present

Maintain a professional tone and respectful demeanor during Patient or authorized party communication by delivering exceptional patient focused-patient service at all times. Comply with the company's compliance guidelines and expectations, to include Local, State and Federal requirements. Properly identify individual account ;situations and provide appropriate resolution. Correctly status accounts and update applicable windows/fields with those accounts for potential follow up. Recognize pressing issues and escalate to Management as they occur. Follow company confidentiality and security policy and procedures. Achieve all assigned goals

Great attention to detail while entering patient insurance and account information. Duke Enegry Birmingham, AL

CustomerRep/Sales 03/2021 - 06/2021

Advanced knowledge of Exvel, Word and Google research. Ability to use independent judgement to prioritize work meets goals (Quality Service level and calls per hours). Assist with 70 plus calls per day

Responsible for processing service orders for outages, down power lines and tree trimming request. Responsible for billing inquires, initiating transfers, canceling services and creating new accounts. Achieved good customer relations be encouraging Average Monthly Billing, and Flat Rate Billing. Filed customer complaints and queries, fast-tracking them for problem resolution. Capital City Auto Sales Columbia, SC

Title Clerk 08/2016 - 12/2019

Processed and organized documentation for vehicular sales and managed titles and organized company inventory. Responded to and resolved customer title issues, reviewed cords and identified mismatched or incorrect records. Process new titles, completed costing and billing duties Oversaw office inventory by restocking supplies and submitting purchase orders. Organized computer-based information to minimize erros. Assisted with payment processing and investigating variance in amounts. Community Long Term Care Columbia, SC

Nurse Assistant 10/2008 - 08/2016

Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities. Engaged with patient family and fiends to provide courteous and visit experience. Delivered high level of care to every patient.

Conducted routine checks on patient vitals, including blood pressure, blood sugar and heart rate. Documented information in patient charts and communicated status with updates to interdisciplinary care team. Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.

Used mobility devices to transport patients.

Explained various warning and side effect and dosage requirements of medications. Maria Emery

803-***-**** ***********@*****.*** Columbia, SC Health and Human Services Lexington, AC

Adminstrative Assistant 01/2008 - 10/2008

Represented company professionally when engaging with public and government agencies. Archived all correspondence with internal staff and external answer potential future inquires. Excellent interpersonal, communication and customer service skills. Highly skilled in performing general office tasks including filing and records management. Demonstrated the ability to work efficiently in stressful situations. Exceptional time and management and problem solving.

Communicated with patients with compassion while keeping medical information private. Created and maintained facility documents and records, maintained facility records while maintain accuracy while managing sensitive data.

Aaron INC Kennesaw, GA

CustomerService/Sales 01/2001 - 11/2007

Answered customer questions about products and services and recommended appropriate solutions. Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.

Educated customers on product features and technical details to highlight benefits. Negotiated prices and set up contract to finalize sales agreements. Drove increased engagement with productive conversations and ongoing relationship with management. Entered, updated and maintained comprehensive and up to date customer information in CRM database Provided every customer with comprehensive assistance over the phone through merchandise selection and completion of purchases..

Education

Phoenix University Minneapolis, MN

Healthcare Management

G

Volunteered on a monthly basis to prepare meals at the local community food bank Virginia College Birmingham, AL

Associates of Science 09/2011

Medical Terminology

Anatomy and Physiology

Medical Billing and Coding

Medical Administrative

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