Customer Service Data Entry

Recent Development

Education History

Volunteer Work and Interests

Contact Info

Relevant Skills

Preferred Contact Method :

Email and Text Messaging

Email :

***********@*****.***

Telephone: 904-***-****

I consent to text messaging

Location :

Middleburg, Florida, 32068

Jacksonville, Florida, 32219

I am willing to commute up to

60 miles distance.

Customer Service

Professional Etiquette

Administrative Duties

Microsoft Software,

including Word, Excel,

and Power point

Suggestive Sales

Negotiation

Account Management

Secure Financial Account

Handling

Organization

Rapid Learning Speed

Adaptability

Clear, Concise, and

Efficient Communication

Accurate Data Entry

Attention to Detail

Listening Intently to Learn

and Understand

Calm and Serene

Composer

Time Management

Leadership

Team- Track

Comprehension

Service Desk Ticket

Management

Support Analyst

Quality Assurance

Project Management

Technical support and

troubleshooting

Volunteer Elementary, Middle, and High

School Tutor

Clients reach me via my social media presence

named “Empowerment Engines Rise”

Interests

I am interested in advancing a meaningful

career in customer and client relations.

Ultimately, I look forward to entrepreneurship

of a diverse portfolio of organically built

brands by myself.

Kalyn Jones

Customer Care Expert

Cum Laude

Dual Enrollment - I completed two

years and six months of my Associates

degree of arts while in high school

GPA : 3.9

IB - International Baccalaureate

Seven year commitment in chorus

Awarded Highschool Diploma

Institution: Ridgeview Highschool

Year of Graduation: 2019

Client Onboarding

Primary point of contact for clients

Project organization

Project proposal and presentation

engagement

Contract Management and

negotiations

Scheduling and planning client and

team meetings

Budget Creation and financial

tracking

Issue resolution

Reporting and documenting client

files

Client retention management

Market research

Client relationship building, feedback

management, and educating clients

on offered products and services

Account Coordinator and Customer

Relations Manager

Company : Picture Perfect Installs

(February 2023 - Present)

Important

Please be aware that I prefer to be contacted by

email and/or text messaging. I prefer to schedule

phone conversations in advance to cohere with my

schedule. Please email me at :

***********@*****.*** to schedule a phone

discussion with me. Please advise of a good point of contact in the email, including your name, telephone number, and address or location of your company.

Recent Experience Contact Information

Company : Picture Perfect Installs

Telephone : (904) - 993 - 0960

Supervisor : Valarie Bradley Smith

Email : ********@*********.***

A mobile contracting company for commercial real

estate properties and personal domestic home

properties

(February 2023 - Present )

Experience

Detailed Organized Description of Previous

Employment and Experience

Utilize soft skills and

troubleshooting skills to solve

discrepancies and answer

questions

Ask probing questions to gather

relevant information

Use effective listening skills to

develop and understanding of

questions and concerns

Facilitate team meetings and

huddles for new hires and other

tenured relationship managers

Coaching and assisting team

members to increase productivity

and performance

Communicate effectively and

confidently, portraying comfort

engaging with clients

Multitasking by navigating various

systems and programs, guiding the

client interaction, and accurately

documenting everything taking

place

Self training and development of

skills beyond basic training

principles at my earliest

availability

Select Portfolio Servicing

Customer Care Expert and

Relationship Manager

(December 2021 - February 2023)

Manage and regulate security

when processing client payments

Ask probing questions to gather

relevant information

Retail installment contracts, lease

agreements, title services, and

product agreements

Review documents and

client/agent interactions for 100%

accuracy and quality assurance

Client relations, building rapport,

establishing and maintaining

security of personal information

Deescalating escalated customer

interactions and providing an

agreeable resolution to any

conflict

Utilizing negotiation opportunities

and scheduling delinquent

repayment

Multitasking by navigating various

systems and programs, guiding the

client interaction, and accurately

documenting everything taking

place

Loss remediation, mitigation, and/

or prevention

Educating clients on services and

warranties offered

GC Services/ Mercedes Benz

Customer Care Representative

(October 2019 - December 2021)

Utilize probing questions and

troubleshooting skills to answer

customer concerns and questions

Thoroughly gather relevant

information in order to better

assist the client

Use effective listening skills to gain

a clear and full understanding of

the concerns and discrepancies to

be resolved

Participate, arrive punctually and

learn in team meetings and

discussions facilitated by

management to increase

productivity and performance

Communicate effectively, show

empathy, and build strong rapport

with each client individually

Multitasking by navigating through

multiple programs notating the

interaction precisely and

accurately

Time management to maintain

excellent adherence to a set

schedule pre outlined for me in

advance

Study personal metrics and

achievements to continue

development

Hinduja Global Solutions (HGS)

Customer Service Representative

(June 2019- October 2019)

Contact this candidate