Delivery Driver Data Analyst

Jinal Shah

EDUCATION

737-***-**** https://www.linkedin.com

/in/jinal-shah1999/

The University of Texas, Arlington Arlington, TX, USA Master of Science, Business Analytics Aug 2021- Dec2023 Mumbai University Mumbai, MH, India

Bachelors in Commerce Aug 2018 – June 2021

TECHNICAL SKILLS

Languages/Tools: Agile Methodology Work Breakdown Structure, MySQL, Waterfall, SharePoint, MS Office, Python, SQL, Advanced Microsoft Excel, Access, Tableau, PowerBI PM Skills: Visio, Teams, UI Design, Marketing KPIs, Product Strategies, PowerPoint, Adobe InDesign, Scrum/ Kanban Methodology, Adobe InDesign, Illustrator, Cross-Functional Leadership. WORK EXPERIENCE

SOTC Travel Ltd, Mumbai, India Feb 2020 – June 2021 Business Data Analyst Intern

• Leveraged strong communication/negotiation skills while collaborating with cross-functional teams and external partners, fostering collaborative relationships, and enhancing project outcomes.

• Led cross-functional teams to consistently deliver projects, achieving a 20% improvement in project delivery timelines and an increase in delivery driver efficiency.

• Utilized problem-solving skills to resolve challenges, resulting in a 12% reduction in operational bottlenecks and improving customer experience by optimizing delivery driver scheduling.

• Created custom reports/ dashboards in MS Access and implemented Lean principles and DMAIC methodology, reducing operational costs by 15% and streamlining data retrieval.

• Created SQL-powered logistics dashboard in Tableau to analyze customer care agent KPIs and enabled strategic workforce management decisions by leadership. Royal Tours Pvt Ltd., Mumbai, India Jan 2018 – Jan 2020 Product Analyst Intern

• Improvised operational efficiency for sourcing, procurement, and vendor management by analyzing bottlenecks to deliver speedy resolutions - resulting in 15% on-time product delivery.

• Engineered a solution to automate Net Promoter Score (NPS) survey delivery; owned complete product lifecycle including vision, development, roadmap, MVP, rollout strategy & final launch.

• Established business metrics, and KPIs, conducted sprints within a scrum model, supported LEAN methodology strategies, including formulas and pivot tables, and created product requirement documents for a CRM.

• Utilized PM tools, and advanced Excel skills including VBA, pivot tables, array functions, power pivots, statistical modeling, and MS Office tools to present data, with expertise in product management lifecycles

• Leveraged Agile/Scrum/KANBAN methodologies, driving efficient organization and time management skills, contributing to a 20% increase in project efficiency and industry alignment.

• Exhibited excellent written and verbal communication skills, and strong analytical and organizational skills, and ensured adaptability in prioritization, and decision-making, resulting in a 20% satisfaction rate in deliverables. UNIVERSITY LEADERSHIP

The University of Texas at Arlington Jan 2023 – May 2020 Resident Assistant

• Organized and executed monthly educational and social events, fostering community engagement among 350 residents, resulting in a 20% increase in resident participation and positive feedback.

• Promoted inclusivity and diversity within the residence hall by organizing cultural awareness events, leading to a 25% increase in cross-cultural interactions and facilitating communication. Microsoft Learn Student Ambassador – Successfully nominated as MLSA, and Empowered students with opportunities to collaborate and resources for advancement. Women In Product (Chapter Dallas) – Moderated a panel discussion as a part of Women in Product as we navigated through topics such as networking, interviewing, and product management. PROJECTS

ETL for COVID-19 Analysis

• Extracted raw data from multiple CSV files using Python, cleaned and transformed the data using Python libraries such as SQL alchemy and pandas to generate analysis-ready data, and further loaded the data into the Snowflake Warehouse.

• Visualized the data from the Warehouse to provide insights related to COVID-19 vaccines.

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