Resume

Customer Service Medical Assistant

Location:

Honolulu, HI

Posted:

October 30, 2023

Contact this candidate

Resume:

ELIZABETH PONCE RICON

*** ***** *** ****** ********, HAWAII 96818

HOME: 808-***-**** MOBILE: 808-***-**** WORK: 808-***-**** EMAIL: ad0qes@r.postjobfree.com

Objective:

• To obtain guaranteed employment as a Medical Assistant position, and to utilize my knowledge from my education and past work experiences in the medical field. Skills Includes:

• Scheduling patients, checking patients in, triaging patients, assessment on patient’s vitals, assisting MD with procedures, drawing labs, closing super bill, verifying insurance coverage, following-up on referrals, and calibrating medical equipment’s, ordering medical supplies, charting, filing, and scanning medical records.

• Customer Service, Coordination-Medicare, Payrolls, Team Player, Multitasking while being attentive to customers and remaining flexible to the needs of the business, Very Enthusiastic, Friendly, and Energetic with genuine desire to provide outstanding services. Ability to effectively communicate with customers, peers, and management. Able to communicate on the telephone with proper etiquette.

• Clerical and computer skills: word, excel, access, PowerPoint, risk management, proficient ability in customer service and interpersonal skills.

Other Qualifications:

• Front End Supervisory Duties and skills for 6 years, knowledge/processing with payroll, inventory, and cash office.

• Certified in (BLS) by American Heart Association, (CPR) by American Red Cross, and COVID Vaccinations (Moderna)

• Member of the Health Occupational Students of America

• Member of Phi Theta Kappa International Honor Society – Guam Chapter

• Secretary and Board Member of the Guam Medical Society

• I also manage a family business at the Micronesia Mall (Roland’s Watch Repair) Job Experience:

10/2021 – Present Ankur & Shilpa Jain, MD, Inc

• Checking in patient, Verifying Insurance, Copays, counting cash box before opening & after closing, answering phones, scheduling patient’s appts., confirming appts., referral processing’s, and ordering supplies.

• Triaging (taking vitals & assessments), assisting doctors with patients, prepping charts, and getting prior authorizations from insurances if needed.

• Discharging (discharge instructions), calling in prescriptions to pharmacy, giving patient’s prep instructions for procedures, consent forms, and sending out orders for labs and/or imaging. 04/2012 – 10/2021 FHP – TakeCare Asia – Veiovis (Home Health & Hospice)

• Home Health & Hospice Coordinator

• Clerical Front Office, Customer Service, Payroll/Kronos, Coordinating Meetings & Professional Advisory Committee, Billing, Medicare Processing, Scheduling Appointments, Verifying types of Insurance’s Benefits & Plans, and Answering/Transferring Calls

• Urgent Care Patient Services

03/2019 – Present Guam Medical Society (GMS)

• Secretarial duties for members and doctors, and answering/directing calls, setting up meetings for senators & doctors.

• Clerical work, Scheduling board meetings, Preparing CME Conferences for GMS Members (Board Members, Doctors, and other Allied Health Professionals)

• Bank run for deposits, and many other computer duties. 09/2010 – 01/15/2021 United Family Medical Center–Premise Health Systems

• Front Office: Clerical Front Office, Customer Service, Billing, Scheduling Appointments, Answering Phones, and Discharging Patients

• Back Office Medical Assistant: Vitals, Triage, EKG, Peak Flow, and Assistanting with the Doctor in exam room if needed for varies medical reasons

• Phlebotomy: Laboratory Services, CLIA Services: HCG Urine Tests, Strep Test, Processing New Hires, Occupational Injuries, and Drug Testing.

2009 - 2010 Department of Public Health – Immunization Program

• Clerical Front Office – Data Entry, and answering phones & connecting/directing call.

• Interviews, Investigations, Field work, and Public Outreaches

• H1N1 and Mumps Outbreak Response

2000 – 2006 Ross Dress for Less

• Front End Supervisor & assistant manager duties

• Customer Service & Receiving

• Fine Jewelry Representative, Inventory & Cash Office Coordinator College Education:

2007 - 2010 Guam Community College

(Medical Assistant - Associates of Science and Certificate) High School Education:

1993 – 1997 John F. Kennedy High School

(Nursing Assistant)

Reference:

Dr. Wendy Frickel, MD

Work Phone: 671-***-****/645-8359 Mobile: 671-***-**** Address: P.O. Box 22588 GMF, Guam 96921

Take Care Health Systems – Guam

United Family Medical Center

FHP Clinic – Take Care Asia