**** ******** ***

Kansas City, Missouri, *****

708-***-****

ad0qdv@r.postjobfree.com

GWENDOLYN JOHNSON

SUMMARY Extensive experience: in servicing customers, both in person and by telephone, in a fast paced work environment. An independent self starter, self motivated, coordination, organization, time management, dealing with complexity and persistence while inspiring confidence and positive influence on others

Superior communication skills: in dealing with customers, co workers, and employees. Both orally and written. Establishing rapport over the phone while remaining positive and upbeat over prolonged periods. Well organized and highly efficient: working in a multi tasking dynamic environment. Ability to plan, organize and supervise the work of others. Ability to solve problems systematically, using sound judgment and adherence to company policy and procedure.

Office technology and software: MS Word, Excel Spreadsheet, Mega West, E –Care, C-Snap, Access, Scanner, Fax, Copier, Binding Machine, Calculator and Postage Machine

HIGHLIGHTS Client relations specialist Focused on customer satisfaction Skilled multi-tasker Negotiation competency

Deadline oriented Strong problem solving ability

Conflict resolution proficiency Devoted to data integrity ACCOMPLISHMENTS Customer Interface: Greeted customers upon entrance and handled all cash and credit transactions. I also assisted customers over the phone regarding store operations, products, promotions, and all orders Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Database Maintenances: Assisted in the managing of the company database and verified, edited and modified member’s information EXPERIENCE QCD- INVENTORY CLERK/SANITOR

March 2022 to Current

Filled out and filed MSS list daily

Filed out and maintained daily damages and returns for all warehouse products, as well as monitored and reported influxes in the numbers

Kept SDS binder updated

Oversaw daily functions for sanitation dept as well as trained new hires Kept accurate records of all vendor supplies

Preformed live audits on pickers

Uber/Lyft-Driver

February 2020- Current

Drove passengers to their destination

Worked with Hospitals and Dr. offices to transport patients Followed all Missouri Department of Transportation laws Interacted with passengers to make them feel safe and secure with me GRAINGER- WAREHOUSE WORKER

February 2019 to January 202

checked in all inventory unloaded from trucks

Made sure that quality standards were consistently meet Trained all new and temp employees

Worked with other departments in making sure inventory numbers were correct. FULL POTENTIAL SOLUTIONS – RETENTION AGENT

MAY 2018 TO OCTOBER 2018

HANDLED DIFFICULT AND COMPLICATED BILLING ISSUES

HANDLED LEASING AND INSTALLMENT BILLING ISSUES

HANDLED INTER DEPARTMENT COMMUNICATION TO TROUBLESHOOT AND SOLVEED CUSTOMER ISSUES COCA COLA/INSYNC STAFFING – GENERAL LABORER

April 2015 to October 2018

Sorted product in code product got repacked and sent out for sale Trained all repack workers/ supervised their work and efficiency Maintained inventory control

Maintained safety and quality control standards

Built pallets

HOPE COMMUNITY CHURCH – PAID VOLUNTEER

May 2010 to May 2018

Part of Pantry staff assisting in passing out services, as well as unloaded food delivery trucks twice a week

Assisted with Senior services program(i.e. researched trips, conducted surveys) Performed research duties for Hope CDC, assisted with grant verbiage Taught Nursery all of 2013( ages 6mos to 6yrs)

SPECIALIZED STAFFING SOLUTIONS – GENERAL LABORER

November 2013 to December 2013

Processed online orders for K-mart and Sears

Used scanners to maintain proper inventory numbers Trained new hires on current procedures

Made sure packages were properly prepared with all items accounted for before shipping AQUENT STAFFING – INDEX EDITOR

July 2010 to December 2010

Prepared indices for catalogs

Read materials to determine which items should be indexed. Arranged alphabetical list of indexed items, indicating location of item in text Page 2

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