Account Executive Customer Service
Resume:
Travis L. Grumbles
Portland, TX 78374
***********@*****.***
Professional Objective: To begin a long- term career with a progressive agency that will allow me to fully exercise and develop my skills and knowledge as a sales executive or sales manager. Management: Trained and managed up to 35 personnel on sales, account maintenance, customer service and customer interactions.
Education:
Gregory Portland High School 1995
Del Mar College 1995-1996
University of California-San Diego 1997-1998
Capella University 2008-2009
Work History:
Belfor Property Restoration; Account Executive June 2022-Present: Results-driven sales representative actively sought out and engaged customer prospects. Provided complete and appropriate solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability. Sold the BELFOR brand utilizing accepted BELFOR practices and marketing material. Attended client meetings and trade shows as appropriate.
True POS; Account Executive October 2021-June 2022: Built and developed excellent relationships in assigned territory. Planning, coordinating, and executing local customer programs and events to drive sales, building brand loyalty, and optimizing the use of True POS products and services. Promoting the True POS brand via face-to- face and virtual interactions with targeted customers, engaging them in interactive, in-depth discussions about our products and service offerings. Bearcom; Outside Sales March 2018-Sept 2021: Prospect target accounts, vertical markets and territories as assigned by Sale Manager. Track prospects and orders through an activity log. Execute sales and call strategies for company products and services. Recommend products and services as needed that best fit customer needs. Prepare quotes and proposals that are consistent with company sales and service strategies. Execute targeted marketing campaigns as directed by General Manager. Provide feedback and report to General Manager on weekly call activities. Mood:Texas; Account Executive August 2017-Present: Developed and generated new client leads through existing account referrals, creative prospecting, cold calling, networking, etc. Created and presented proposals to potential local and regional clients. Maintained and expanded relationships with existing Mood Media clients. Provided top tier account management to ensure customer satisfaction. Developed market-based relationships in Retail, Hospitality, Medical, High Tech, Construction and a broad base of other business networking groups
A&B Communications; Outside Sales August 2016-August 2017: Prospect target accounts, vertical markets and territories assigned by the Sales Manager. Track prospects and orders through an activity log. Execute sales and call strategies for company products and services. Provide account management as needed. Recommend products and services that are appropriate for the customer. Prepare quotes and proposals consistent with company sales and service strategies. Process order paperwork. Execute targeted marketing campaigns as approved by Operations Manager. Assist with development of marketing materials, marketing campaigns, printed sales brochures, website, and email communications. Provide feedback and report to Operations Manager on weekly call activities. Provide feedback and report to Operations Manager on upcoming sales opportunities or new prospects. Attend all scheduled sales meeting and sales training requirements. Keep up to date on all vendor promotions, rebate programs, and sales incentives. Coordinate order delivery and pickup with sales administrator and/or customer service. Del Norte Foods; Branch Manager June 2015-July 2016: Responsible for all facets of Del Norte Foods Corpus Christ branch. Implements national sales programs by developing field sales action plans. Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Established and adjusted selling prices by monitoring costs, competition, and supply and demand. Maintained regional sales staff by recruiting, selecting, orienting, and training employees. Maintained regional sales staff job results by counseling and disciplining employees, planning, monitoring, and appraising job results. Pull-A-Part; Assistant Manager October 2014-June 2015: Determined annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results. Established sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Completes sales operational requirements by scheduling and assigning employees, following up on work results. Maintains sales staff by recruiting, selecting, orienting, and training employees. Maintains sales staff job results by counseling and disciplining employees, planning, monitoring, and appraising job results. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Greystar Property Management; Maintenance Technician July 2013 to October 2014: Performs various maintenance duties necessary to maintain and enhance the value of the community. Handles repairs and improvements of vacant apartments for a market ready status. Works as a team participant along with the maintenance staff to ensure the community meets the quality maintenance standards set by FHR. Prepares or assists in preparing all vacant apartments to a market ready condition. Performs various community maintenance functions. Recorded activity in maintenance log. These functions may include, but are not limited to light bulb changes, caulking, filter changes, painting, lock repairs, pool maintenance, installing/repairing window coverings, and HVAC repairs. Responds to resident service requests and concerns in a timely manner.
Kanon Services, LLC; Hot Shot Driver January 2013-July 2013: Responsible for but not limited to: Check truck and trailer, maintain normal operating levels, complete pretrip and post trip inspections. Secure tools and equipment and the shipment that is being moved by using chain and binder and straps. Minor hands- on truck and trailer and equipment repairs. Operate a company provided vehicle to perform job duties in a safe manner. Adhered to all Safety, Environmental and Kanon policies and procedures outlined in management system. Obtained certifications of Forklift and Backhoe operations. Loomis International; Field Sales Representative, November 2010-January 2013: Achieved maximum sales profitability, growth and account penetration within an assigned territory and/or market segment by effectively selling the Loomis’ products and/or related services. Personally contacted and secured new business accounts/customers. Developed a rapport with customers and effectively capitalized on rapport by securing sales. Developed and excellent knowledge of company’s products and services. Dahill Industries; Government Sales Specialist, December 2009-November 2010: Responsible for gaining new market share and retaining/growing current accounts in Corpus Christi government sector. Responsible for selling and introducing Dahill product line of hardware, software, document imaging products and services to key decision makers in government/public sector. Quote bids/orders from GAS, E- Buy, as well as city, county, state, military, federal and educational agencies. Define and deliver post- purchase services to exceed customers’ expectations in a timely and cost-effective manner. TitleX.com/OGInfo.com, LLC; Department Head July 2007-December 2009: Worked hand-in-hand with various city and county officials with regards to the imagine and processing of their records as well as coordinated with Chief Appraisers their ability to take on OGInfo.com, LLC as a 3rd party vendor for their GIS mapping needs. Experienced with many facets of Texas Open Records Law during duration of employment. Oversaw the beginning of a new division of OGInfo.com, LLC: OGIGOV. Played a key role in the growth of OGI’s local government services, taking on over 15 new clients in a 12-month period. Developed bidding procedures responded to Requests for Proposals (RFP) and Requests for Qualifications
(RFQ). As head of sales and development, led the identification, analysis assessment, and development of new business opportunities to generate growth and support of business objectives. Kiewit Offshore Services; Network Administrator March 2006-July 2007: Administrator of over 18 Windows 2000 servers, 3 Windows 2003 Servers and 2 Microsoft Exchange 2003 Servers. Instituted server systems backup/restore procedures and schedules using the VERITAS Enterprise Backup System. Created and implemented consolidation plans to the KOS network. Responded to user requests for services to include Internet browsers, printers, faxes, application software, and system utilities. Responsible for the administration and maintenance of all wireless handheld devices as well as providing KOS clients with estimates for their upcoming/pending IT needs and requests for equipment. Dyonyx, LP; Systems Administrator/Help Desk Lead April 2005-March 2006: In charge of the setup/installation and configuration of personal computers, thin clients, industrial automation equipment and peripheral equipment. Upgrade of existing units to include: operating systems, software, office automation software, system utilities and unique application software. Supervised and managed 5 Dyonyx employees on the Corpus Christi Army Depot Advanced Help Desk System. Interacted with end users, information technology staff and hardware and software vendors. United States Navy, August 1996-April 2005: Served over 8 years in the U.S. Navy, reaching the rank of E- 6. Served in Kuwait, Pakistan, Iraq and Japan. Held positions as Recruiter, Recruiter-in-Charge, Network Administrator, Exchange Administrator, Platoon Leader and Squad Leader, as well as supply and logistics specialist. Attended and obtained certifications from several civilian Microsoft Server courses, as well military certifications. Was assigned to U.S.S. Kitty Hawk (CV-63), Navy Recruiting District San Antonio and Naval Mobile Construction Battalion 74. Individual awards include Navy/Marine Corps Commendation Medal, Navy/Marine Corps Achievement Medal (2). Navy Good Conduct Medal (2), Armed Forced Expeditionary Medal (4). Enlisted Seabee Combat Warfare Specialist qualified. Enlisted Surface Warfare Specialist qualified.
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