Customer Service Team Lead

Troy Rhodes

**** ******’s dr trlr *** Bryan, Texas 77803 979-***-****

Customer service and sales expert who identifies customer needs and delivers solutions to problems. Skilled at balancing customer needs and company demands in exceeding sales goals and company expectations by expanding the client base and maintaining high standards of customer satisfaction. Extensive experience with fast-paced work environments. A solid team player who offers a positive and cooperative attitude.

SKILLS

Dedicated team player

Top sales performer

Courteous demeanor

Energetic work attitude

Customer service expert

Superior communication skills

2 years networking experience (Netreo, Logic Monitor)

POS systems

I am familiar with Microsoft Word, Power Point, Excel, Pagemaker

EXPERIENCE

Sam’s Club — Merchandising and Fulfillment

March 19 2019 to December 2022

Greeted customers and offered assistance to them on selecting merchandise.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Trained new employees on company customer service policies and service level standards.

Operated a cash register to process cash, check and credit card transactions.

Maintained up to date plano-grams and effective sales displays for the different departments.

Helped to maintain the sales floor by keeping the shelves stocked and pricing neat and up to date.

Made sure that the stock remained in rotation by bringing the old stock forward and new to the back of the shelves.

Sears — Lead Sales

May 11 2010 to 2016

As a Sears employee I worked in three different departments. Tools, Lawn and Garden, and Exercise and Fitness.

To best meet the customer needs I maintained up to date product knowledge on all merchandise in the departments that I worked in.

Shared product knowledge with customers while making personal recommendations.

Described use and operation of merchandise to customers.

Demonstrated the differences between what the different products had to offer.

Informed customers about sales and promotions in a friendly and engaging manner.

Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Trained new employees on company customer service policies and service level standards.

Operated a cash register to process cash, check and credit card transactions.

Maintained up to date plano-grams and effective sales displays for all three departments.

Lowe’s Home Improvement — Team Lead

April 2004 through October 2010

While at Lowes I worked in both the outside Lawn and Garden and the Tool departments. As Team Lead, where I developed a wider range of selling and communicative techniques and understanding,

I would engage the customer as they came into the different departments and would find out about their projects. In doing so I could better manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

By keeping up on the latest innovations in gardening and landscaping I could share product knowledge to better help out the customer by making personal recommendations.

Informed the customers about the quality, value and style of products to influence buying decisions.

Ensured customer satisfaction by providing the highest quality of products by ensuring all equipment was properly installed and working correctly.

As Team Lead I would facilitate associate shift scheduling and splitting up the different tasks that needed doing in each department.

JR’s Bar & Grill — Bartender

August 1999 through November 2004

Made engaging connections with guests to create loyalty. Served each guest with a sincere, positive, pleasant and enthusiastic attitude.

Maintained full knowledge of bar and menu items and made recommendations.

Replenished bar stock before and after my work shift as necessary.

Quickly mixed a variety of simple and complex cocktails, poured wine, beer and nonalcoholic beverages.

Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.

Processed cash, credit card and voucher payments.

EDUCATION

Sam Houston State University, Location — Bachelor of Arts

Graduated in 1997, GPA 3.4

Field of Study: Environmental Photography and Design

Coursework: Commercial Photography, Multimedia Design, Advertising Design, Visual Communication, Public Relations course, Workshop on Photoshop for Designers

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