Customer Service Team Member

JP

JENNIFER PILSNER

****************@*****.*** 815-***-**** Edgerton, WI 53534

Well organized, people-focused, and ambitious professional with extensive experience providing first-rate assistance and administrative support to staff and clients. Adept in calendar, itinerary, file, and database management, with demonstrated capacity to prioritize multiple administrative tasks to ensure fulfillment of duties within established deadlines.

Highly-motivated employee with desire to learn and take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Office Administration

Calendar Management

Correspondence Management

Reporting & Scheduling

File & Account Management

Inventory & Office Maintenance

Office Coordination

Database Management

Client & Supplier Relations

Customer Relations

Experience in Leadership

Customer Retention

Client Service

Territory Sales

Customer Service

On-Site Product Demonstrations

Staff Training

Audience Engagement

Staff Training and Motivation

Team Member Motivation

Brand Building

Workplace Safety

Quality Assurance

Equipment Operation

Safety Compliance

Machinery Operation

Quality Control

Manufacturing

Shipping and Labeling

Teamwork and Collaboration

Assembly and Production

Attention to Detail

Strong Work Ethic

Problem-Solving

SSI Technologies Janesville, WI

Specialist Operator 2

06/2021 - Current

Met requirements of a Certified Operator within the first 90 days of employment in sub assembly

Promoted to Specialist 1 in January of 2022

Perform 12 or more work center functions while completing assigned tasks per work/line lead instructions

Achieve a 100% quality build parts and metric goals Achieve productivity goals on each operation daily at rate while performing quality alerts and taking safety precautions without any absences

Actively adhering to environmental policies to make an impact globally while communicating issues to the appropriate source Use Plex software in heater module sub division

Provide thorough training to new hires on software and work center functions utilizing personal skill set and practical knowledge Summary

Skills

Experience

Continue to support existing team members with questions that arise during production.

Skaalen Heights Stoughton, WI

Universal Caregiver

08/2018 - 06/2021

Dress, bathe, feed, and administer medication to care home residents Assist residents with mobility devices and using toilet facilities Perform housekeeping and fulfill laundry duties to facilitate compliance with health and safety regulations in living environments Confirm to uphold knowledge of residential areas and safety protocols in case of emergency situations

Maintain resident databases by recording information to update personal and medical records

Advanced expertise and capabilities of new hires by providing thorough training on daily procedures and medical administration Effectively trained new team members by utilizing personal skills and industry expertise to ensure reduction of risks associated with medical administration.

Stoughton Meadows Stoughton, WI

Residential Care Assistant

07/2017 - 08/2018

Collaborated with staff members to assist residents with preparing for the day ahead and upholding personal appearances

Supported kitchen staff by preparing and serving meals, drinks, and snacks

Performed housekeeping duties including laundry and light cleaning tasks in resident rooms.

Communicated effectively with families regarding care plans for their loved ones.

Maintained cleanliness of common areas such as hallways, dining room, lobby area.

Reported any changes in condition or behavior of patients to supervisors immediately.

Provided emotional support and encouragement to those suffering from loneliness or depression.

Communicated with residents utilizing affable approaches to build and maintain relationships

Spearheaded fulfillment of care duties for 39 individuals to ensure residents received effective support within daily workflows. Monitored vital signs of patients and reported any changes to the supervisor or nurse on duty.

Administered medications as prescribed by physician and documented accordingly.

Digestive Health Center DeKalb, IL

Medical Administrative Assistant

06/2012 - 10/2013

Acted as point-of-contact for greeting guests and vendors and requested reasons for visits to direct individuals to precise departments Consulted with clients to address enquiries and set up appointments Sorted electronic system, scanned documents, designed spreadsheets, and coordinated files to facilitate easy access for future requirements Drafted and proofread reports and correspondence by reviewing information in physician notes

Developed solutions to billing issues by partnering and engaging with private insurance providers.

Reduced company expenditure by fulfilling duties for two separate roles within office.

Verified insurance coverage and collected copayments. Entered patient demographic information into the Electronic Health Records system.

Maintained a filing system for patient records and physician orders. Processed referrals from primary care physicians and specialists as needed. Assisted with scheduling diagnostic tests such as Endoscopy, Colonoscopy, scans., when requested by the physician.

Dr. Jehangir Mistry Sycamore, IL

Office Manager

03/2008 - 05/2012

Performed with minimal supervision to welcome visitors and address in-person and telephone inquiries

Liaised with staff members to promptly coordinate travel arrangements Upheld organization of front desk and reception areas to improve service experiences and satisfaction of clients

Communicated with staff to receive instruction to copy and fax documents accurately, while maintaining compliance with confidentiality protocols Operated MediSystem to check patient eligibility for requested services Interviewed potential staff to determine candidate suitability and trained new hires to ensure understanding of procedures, protocols, and duties Increased revenue by administering collection calls to remind patients of overdue invoices and timely billing to insurance companies Expedited workplace procedures by transitioning to utilize paperless scheduling within daily office operations.

Lincare Home Respiratory Janesville, WI

Center Manager

01/2002 - 08/2008

Advanced from the position of Customer Service Representative to Medical Sales Representative and then to Center Manager

Enlarged company service areas by directing cold calls to establish business rapports with physician offices, care facilities, and hospitals Prepared meeting outlines and followed up on discussions while acting as Center Manager

Monitored and organized replenishment for advanced and marketing materials

Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.

Established customer service standards for the center and monitored performance of staff against those standards.

Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels. Recruited new employees by conducting interviews and orientations for new hires.

Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management. Monitored stock levels at the center in order to determine when additional supplies or products should be ordered from vendors. Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made.

Concordia University Mequon, WI

Bachelor of Arts in Healthcare Management & Human Resources 01/2019

Elgin Community College Elgin, IL

Associates Degree in Volunteer Experience or Leadership 01/2013

Education and Training

Completed continuing education in Cosmetology

Hair Professionals Career College Inc Sycamore, IL Illinois Cosmetology License in Cosmetology

Chromosome Disorder Outreach, Inc., Member, Spring 2019 Unique – Rare Chromosome Disorder Support Group, Member, Member, Winter 2018 Page

Cum Laude- Concordia University

Activities and Honors

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