Maria Jose Perez

Norwalk, CA *****

Marketing Strategic / Management/Business -Sales

ad0qbh@r.postjobfree.com

310-***-****

Knowing the activity to which your company is dedicated and seeing that it fits my professional interests, I get in touch with you to send you my resume and can be analyzed by you for work options I am a Technologist in Marketing, with extensive experience in different industries such as Restaurants, Pharmaceutical, Brewery, Communication, Health Services and more, which has allowed me to develop my skills and abilities, becoming a professional of high living, being able to develop strategies and personalized campaigns of direct and indirect marketing. . At the same time developing my creativity I have been able to perform differentiated BTL activities. My experience has allowed me to manage teams of more than 10 people, fulfilling the established and assigned objectives, performing training and coaching on a daily basis. I would like to be part of your prestigious company and put all my talents at disposal, I am a creative, responsible and committed person. It will be a pleasure for me to expand more information about my resume and skills as reflected in my resume, I hope to be contacted soon you. I am now pursuing a new career as an emergency medical technologist with CPR and first aid knowledge with future plans to graduate as a paramedic. Willing to relocate: Anywhere Authorized to work in the US for any employer

WORK EXPERIENCE

Polaris Enterprise – Norwalk CA

November 2022 – current

Customer Service Assistant Manager

Help customers through live chat, chat bot, Amazon connect & teams

Oversee guest services and resolve issues

Develop CS process

Support Technical Department

Write articles related with restaurants and retail

Documents translation ( English to Spanish )

Multitask

Managing foreign CS Team

Technical support level 1

Scheduling

Wingstop Restaurant – Norwalk CA

June 2022 – November 2022

Shift Manager

Supervise and coordinate all culinary activities ( operations)

Oversee guest services and resolve issues

Train and manage personnel

Adhere to all safety and sanitation regulations

Customer Service, Management, Paperworks, Walk trough

Control the daily activities

Inventory.

Polar Beverages

August 2021 to June 2022

Field Marketing Representative Southern CA

Responsible for Marketing and Brand Activation in Southern CA

Negotiation

Management performance

Recruitment, supervision and coordination of Brand Ambassadors

Setup & Coordination of events

Customer Service

Partnership & Relationship

Profit & Loss Statements

Proficient in computer software including Microsoft Word, Excel, PowerPoint, CRM (General Tag), Point of Sale, MS Teams, Zoom, Workplace, etc.

Supporting advertising at social media platforms such as LinkedIn, Facebook, Instagram, Twitter, TikTok, etc.

Increased sales in stores in consequence of the implementation in-store sampling events and Brand Activation

Budget management

Management Polar material and Storage

Public Relations

Reports, recaps, and analysis of activities

Jamba Juice - Gardena, Torrance, Manhattan Beach CA

October 2019 to August 2021

General Manager

responsible for the overall operations.

Guest experience

Sales performance and execution of brand excellence in a store.

Responsible for maximizing the sales and profits of the store.

Maintain an exceptional level of guest service by developing strong store Team Members and Shift Managers.

Inventory

Cogs

Labor control Food orders

Money handling.

Wingstop Restaurant - Los Angeles, CA

October 2018 to October 2019

Shift Manager

Supervise and coordinate all culinary activities

Oversee guest services and resolve issues

Train and manage personnel

Adhere to all safety and sanitation regulations

Customer Service, Management, Paperworks, Walk trough and control the daily activities

Inventory. Customer Service, solve problems.

PV INCOME TAX February 2018 to April 2019

Administrative Assistant

Customer Service.

Elaboration of letters, emails, mail info, database.

Support in the elaboration of taxes ( temporal job)

Subway December 2017 to February 2018

Store Manager Trainee

Supervise and coordinate all culinary activities

Oversee guest services and resolve issues

Ensure a high quality of ingredients and food preparation

Train and manage personnel, coaching and schedule elaboration

Create and adjust staff schedules to meet restaurant needs, Adhere to all safety and sanitation regulations.

Management, Paperworks, money handling, food orders, marketing, food rotation control.

Customer Service, sandwich artist, inventory.

MB Post Restaurant Feb 2016 / Oct 2017

Dishwasher \prep

Cleaning of kitchen utensils, Support in the preparation are Several daily cleaning and organizing activities

ECUADOR WORK EXPERIENCE & BACKGROUND

BIODIMED / HEALTH CENTER

Marketing Manager

Responsibilities:

Development of the Strategic Plan annual marketing.

Research and development of new product lines.

Institutional brand management.

Planning, CRM and CRM digital.

Public relations and strategic alliances with private insurers

Annual marketing budget control

Preparation of P & G of each campaign, results measurement and analysis of profitability.

Negotiations with suppliers, service companies and other media management.

Creation of promotional campaigns in social networks and web-supported.

Production and implementation of events, fairs, btl.

Strategic development services.

Control of kpi's

Campaigns of communication, public relations and media plan

STRATEGY & TRADE

Management leader

Responsibilities:

Addressing the team's merchandisers, coordinators, supervisors, marketers and driven

Responsible for ensuring the fulfillment of the promise of service to our customers

Coaching the sales team, development of human talent, staff requirements

SIF, GP, SIS, IPV system management

Planning and control of the management of merchandising in the trade

Control reports and reports, analysis of information.

Budgeting and control

Lifting of processes in the area of management.

Creation of plans for continuous improvement in process and management indicators (kpi's)

Manage the negotiation of promotional activities to increase inventory rotation at the point of sale.

Pose, design, negotiate and implement special promotions.

Develop plans to display at the point of sale.

Coordination and merchandising management and control of the implementation to merchandising

Define and coordinate "store planning" according to guidelines.

Establish layout by PDV "planogram of categories" according to pre-established guidelines.

Handle BTL activities: design, analysis of information, planning, schedule and reports.

Train operations on Merchandising techniques

PROMEAMBIENTE / ECUADORLIFE

Marketing Manager

Responsibilities:

Planning, development and execution of marketing and sales plan.

Creation of the business plan.

Corporate image management.

Management of national and international projects.

Strategies for the commercialization of various by-products.

Development of the Strategic Plan annual marketing.

Creation of new portfolio of products.

Research and development of new product lines.

Management of own brands and institutional brand.

Management of CRM and CRM digital.

Corporate sales and special clients.

Annual marketing budget control

Preparation of P & G of each campaign, results measurement and analysis of profitability.

Negotiations with suppliers, service companies and other media management.

Management of branding agencies and points of sale.

Business Intelligent for the commercial area, data analysis.

Creation of promotional campaigns in social networks and web-supported.

Creation of campaigns of communication, public relations and media plan for the promotion of the parks and their products.

CRM and CRM Digital.

Social media and digital marketing campaigns.

Creation, implementation and control of the media plan.

Development of new product lines for the project EcuadorLife.

Annual marketing budget control

Handling of negotiations with suppliers, public relations, services and other media companies.

Strategic product development, training and coaching to

Sellers

ALDEAS INFANTILES SOS ECUADOR

Product and Corporate Partnership Manager.

Responsibilities:

Creation of promotional campaigns to capture supported on social networks and web fundraising.

Creation of strategies to increase the fundraising. (BTL activities).

Strategic development of products: Christmas cards and products Executive.

Find sponsors for Christmas campaign (catalogs, Christmas cards, and others).

Sales to corporate customers and supermarkets as: Supermaxi, Farcomed, Difare, etc.

Hire the Courier, as well as the lifting of a database. Shipping control.

Monitor the lifting of database for sent catalogs, shipping control.

Market research.

Supervision and supervision of personnel performing fundraising.

Develop sales strategies of Christmas cards

Find new market opportunities for cards (growth in sales points).

Logistics planning and personnel.

Coordinate with the Communications Assistant the advertising plan to support the campaign.

Demand results and reports.

Design marketing with social responsibility plans and contribute to the search for strategic alliances with commercial companies whose purpose is the RRFF.

GRUPO HOY

DISTRICT MARKETING MANAGER

Responsibilities:

Development of the annual marketing plan.

Creation of new portfolio of products.

Research and development of new product lines.

Management of own brands and institutional brand.

Management of CRM and CRM digital.

Corporate sales and special clients.

Annual marketing budget control

Preparation of P & G of each campaign, results measurement and analysis of profitability.

Negotiations with suppliers, service companies and other media management.

Proposals for key accounts.

Management of branding agencies and points of sale.

Business Intelligent for the commercial area, data analysis.

Creation of differentiated and customized business.

Creation of promotional campaigns in social networks and web-supported.

Creation of strategies to increase sales in circulation, subscriptions and advertising sales.

Strategic product development: newspaper today, today online, daily El Popular, Foundation for education today, magazine real estate Guide Magazine Garage.

COMPAÑÍA DE CERVEZAS NACIONALES / BREWERY

Sales channel On Premisse Coordinator

Responsibilities:

Ensure that the budgets allocated by category, brand and sku sales.

Evaluate the behavior of them; to achieve sales volumes set out in the plans of the company.

Promotional design and propose plans and projects and specific activities and General to counter competition.

Ensure the compliance of the KPI's (indicators) of performance.

Manage human resources running the management of performance and training of employees in charge, for having suitable for the management of sales personnel.

Manage plans of incentive and motivation.

CERVECERIA ANDINA / CCN / BREWERY

Regional Trade Marketing Coordinator

Responsibilities:

Design by impact channels.

Driven and management models, planning, organizing and executing massive events in festivities of the region and dates in different channels, ensuring the increase in sales.

Coordination and control of the Marketing Plan.

Training, supervision and organization of staff of promotion progress image models.

Management and control of P & G of each activity, valuation of sponsorships and special events in order to ensure ROI marketing.

PHARMACEUTICAL BAGO of ECUADOR

Pharmaceutical Sales Representative

2 years

SMITHKLINE BEECHAM OTC

Marketing Coordinator

2 years

REP. ORTIZ CEVALLOS

National Coordinator of telemarketing

4 years

Responsibilities:

Support to distributors, in merchandising, sales, training, and special promotions.

Visit medical data areas of Quito and tours to the North and center of the country.

Participation in the EXPO MED 2003 fair Global Health and well-being.

Positioning and remembrance of the assigned products.

Relationship with Doctors & Nurses

CRM, rising from the database

Key Account and customer service.

Coordination of events and merchandising, in the different points of sale, pharmacies, conventions, etc.

Compliance with established sales budgets effectively.

Supervision telemarketers.

Business strategies.

EDUCATION

El Camino College

EMT Certification ( no ended)

2019-2020

ESL /ABE /HSD

Southbay Adult-school - Redondo Beach

September 2015 to Present

ASSOCIATE'S DEGREE

Marketing And Business

ITSMAD – Quito – Ecuador 2008 - 2012

Business Marketing Skills:

• Customer Service Customer Care • Call Center • Bilingual • Food Service • Cash Handling • Merchandising • Payroll • Retail • Retail Management • Sales • Scheduling • Team Building • Branding • Digital Marketing • Product Development • Business Development • Strategic Planning • Process Management • Public Relations • CRM Software • Event Planning • Planograms • Media Planning • Market Research • Market Analysis • Project Management • Research & Development • Project Planning • Salesforce • Google Analytics • Computer Networking • Events Management • Social Media Management • Supervising experience • Negotiation • Pharmaceutical sales • Problem-solving • Flexibility • Team Work • Reliability • Process Improvement • Content Creation • Leadership • Computer literacy • Product demos • Teaching • Account management • Product management • Analysis skills • Profit & loss • Restaurant experience • Catering • Copy editing • Presentation skills • Financial report writing • Food handling • Conflict management • Detailing • Sales management • Manufacturing • Procurement • Purchasing • Contracts • Territory sales • Post-production • Pricing • Content Development • Mergers & acquisitions • Documentation review • Medicare • Google Docs • Medical sales • Email Marketing • Event marketing • Relational databases • Fundraising • Databases • Search Engine Optimization (SEO) • WordPress • Web Design • Analytics • Upselling • Time management • Management • Customer support • Google Suite • Cold calling • Customer relationship management • Spanish • Google AdWords • Facebook Advertising • Team management • Blogging • Copywriting

Languages

Spanish - Fluent

English - Fluent

CERTIFICATION & LICENSE

Influencer Marketing/ Great Learning

Cloud Foundations/ Great Learning

Speech Crafter / Toastmaster

Marketing and Business with Emotional Intelligence / ECAE

Food Safety Manager/ SERVE SAFE

Driver's License

BLS Certification /AMERICAN RED CROSS

Food Handler Certification /

SKILLS

Achieving corporate results orientation

Management

Coaching

Adaptability and flexibility

Solve Problems

Multitask

Adaptable

Organized

leader

Good management teams

Proactive

Work under pressure

Teamwork

Promoter of initiatives and projects

Effective interpersonal relationships

Human relations

Communication

Contact this candidate