Rafael Ruiz

ad0qbg@r.postjobfree.com (347-***-**** LinkedIn www.linkedin.com/in/rr77b91399

Extremely hard working, dedicated individual with 10+ years of experience in Customer service and 6+ years of experience in Administrative & Executive Assistant, Human Resource and Bursar related roles. I’m well versed in managing business office functions and providing executive level support to the Director and CFO. Seeking to contribute my detailed oriented skill and my adaptable personality to execute the company’s mission goal.

Skills: Bilingual (English/Spanish), Tech Savvy, Proficient in both Mac and Windows OS, Microsoft Office Suite, Research, Communication, Discretion, Fax & Scan, Scheduling, Billing, Accounts payable & receivable, administrative skills, Exceptional Customer Service skills, Organizational skills, Detail-oriented

Work Experience:

SUNY College of Optometry New York, NY 09/2022-09/2023

Assistant to Chair of Clinical Education/Senior staff assistant.

Managed internal & external communications.

Supervised Work study students

Help prepare departmental reports

Maintained student and faculty records

Provided administrative support to Faculty and students

Managed office operations including file maintenance, database management

Assisted Chair in managing department budget

Utilized Meditrek web-based education program used to manage student clinic grades/schedules/patient encounters/and compliance records

Assisted 3rd & 4th year director of clinical externship program with Data collection and generated summary reports utilizing Meditrek

Assisted with administration of assessments to students through Exam Soft web-based software.

Served as primary contact for department internal and external stakeholders

Maintained and ordered office supplies and helped keep track of inventory

SUNY College of Optometry New York, NY 03/2022-09/2022

Bursar – Contract Employee / Student Finance

Processed Refunds/Vendor payments for FSA & OCNY

Updated student accounts

Generated and updated student bills

Recorded tuition payments

Processed tuition discounts, student refunds and FA loans

Reviewed outstanding student debt from previous semesters

Collected Student Debt

Distributed student 1098-Ts

Produced reports as needed by the finance department and external stakeholders

Phillip’s school of nursing Mount Sinai New York, NY 08/2021 –11/2021

Bursar – Contract Employee/ Student Finance

Updated student accounts

Generated and updated student bills

Recorded tuition payments

Processed tuition discounts, student refunds and FA loans

Processed student payment plans

Reviewed outstanding student debt from previous semesters

Collected Student Debt

Distributed student 1098-Ts

Produced reports as needed by the finance department and external stakeholders

Sobro Non-Profit Organization/NYCHH Bronx, NY 04/2021 – 06/2021

Resource Navigator – Contract Employee/ COVID-19 Resource Administrator

Conducted phone screenings with people who tested positive for COVID-19 or who were a close contact to aid with resources needed for quarantine or self-isolation

Identified common needs and searched for local solutions for food, mental health, legal and other community services or programs

Collected information obtained from the phone screening and entered it into the data systems in accordance with standard operating procedures

Managed assigned caseloads and ensured prompt and accurate data entry and follow-ups

Pacific College of Health & Science New York, NY 2016 – 2019

Bursar & Human Resource Representative / Student Finance

Updated student accounts

Reconciled the company credit cards

Kept records of purchase orders and receipts

Restocked inventory/office supplies

Managed Petty cash

Recorded tuition payments and processed tuition discounts, student refunds and FA loans

Managed all campus accounts such as Cashflow for the Clinic, Library and student finance departments

Coordinated travel arrangements for CFO and Guests speakers / New hires

Scheduled appointments with Students/New hires

Ordered food for staff meetings, events

Answered and Conducted phone calls and provided counseling to students and parents with billing inquires

Assisted Human Resource Department with onboarding new hires and verifying I9 documents

Liaised with payroll manager and scanned all payroll items to corporate for processing

Distributed Employee Benefits packages at New Hire Orientation

Maintained documents for electronic employee files for audits

Addressed any questions payroll-related before forwarding them on to the HR director

Distributed employee paychecks/paystubs/mail

Managed front desk coverage

Rafael Ruiz P. 2

Pacific College of Health & Science New York, NY 2014 – 2016

Lead Clinical Services Assistant/ Clinic Department

Opened and closed clinic as scheduled

Recorded patients Vitals

Ordered clinical supplies and restocked inventory

Assisted supervision of office staff and work study students

Scheduled patient appointments by phone and in-person

Processed payment for services and prescriptions filled

Managed internal and external communications,

Maintained daily communication with clinic director regarding clinical updates and complaints

Maintained Clinical directors’ calendar for scheduled appointments/meetings

Protected and maintained patient records, privacy, and confidentiality via HIPAA compliance

Communicated the awareness and sensitivity of health-related needs or concerns to patients and family members

Maintained patient charts and processed clinic intern and practitioners’ attendance

Provided great customer service to patients, students, and clinic supervisors

Firstline responder for student, patient, and clinical supervisor issues

Verified student CPR certification’s and maintained a log

Diffused difficult patient interactions

Scheduled travel arrangements for patients

Econolodge Motel Fort lee, NJ 2012 –2014

Front desk Concierge / Hospitality

Processed guest reservations through online portal, phone and in person

Assisted with processing payroll for employees

Provided great customer service to guests

Processed payments and refunds and addressed with any questions or concerns

Replenished products, restocked and ordered supplies

Maintained Purchase orders

Maintained Hotel Managers schedule

Organized and managed guest records

Crate & Barrel New York, NY 2010 –2012

Sales Associate

Processed sales and authorized returns and refunds

Replenished the sales floor and stock room

Provided great customer service and assisted with customer concerns

Helped design team with window displays and fixtures

Education:

Katharine Gibbs College New York, NY

Associates: Applied Science

Major- Digital Media & Communications

Honors List 2007-2008

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