Customer Service Representative

JESSICA STRANGE

C: 317-***-**** *************@*****.***

SUMMARY

Customer Service Representative who answers a high volume of calls and emails to ensure all client needs are met while maintaining an efficient office atmosphere. A flexible and hardworking team player with the drive to succeed. HIGHLIGHTS

● Reliable

● Microsoft Office proficiency

● Organized

● Strong problem solver

EXPERIENCE

04/2017 to Current Customer Service Representative Truck Insure -West Lafayette, IN

Answer a high volume of customer calls and emails to answer questions and make needed changes to their insurance policy. Maintain a structured, organized and efficient office. 06/2014 to 11/2017 Shift Supervisor

Starbucks -Lafayette, IN

Lead my team to provide fast, efficient, and quality customer service. Hold team accountable for attendance and cleanliness standards while striving to meet frequent sales goals, address customer concerns when necessary and cash handling. 06/2013 to 8/2016 Client Service Coordinator

Banfield Pet Hospital -Indianapolis, IN

Maintain an organized reception desk in addition to providing every client in our office with quality care as well as exceptional customer service. Schedule client appointments, work with medical records, faxing, and handled incoming and outgoing correspondence. EDUCATION

08/2016 to Current Arizona State University: Organizational Leadership

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