TM

TESSEE B. ANNAMARIE MAY

***** ******* ****, **** #***, Derwood, MD 20855 Cell: 202-***-**** Email: ad0qb4@r.postjobfree.com

PROFESSIONAL SUMMARY/HIGHLIGHTS:

Highly motivated with over 30 years of extensive transportation, administrative, computer experience as well as excellent customer service. Currently a member of the Mayor’s Task Force Agency and the Arlington County Special Events Team as the POC for WMATA.

WORK EXPERIENCE: August 2013 – Current: Transit Field Supervisor – Street Operations Special Events Coordinator

• Point of Contact for overseeing and implementing effective Metrobus detours for a wide range of special events to include marathons, parades, sporting events, major filming projects, construction & utility projects and first amendment events throughout the DMV. Supports high profile events working directly with WMATA leadership, external agencies and other outside entities to devise, execute and communicate Joint-Operations Management Plans, Memorandums, Executive Reports for projects that will impact both Metrobus and Metrorail.

• Communicate and Coordinate daily via in-person meetings, email, telephone and Microsoft Teams with Executive Staff, Street Operations, Media Relations, Planning, Training, Safety, MTPD, various Police departments (DC/MD/VA), Homeland Security (HSEMA) and other local counties such as Arlington, Alexandria, Fairfax, Montgomery and Prince George’s County to ensure that Metrobus service will continue their course of travel without having a severe impact to service and customers using various resources such as mapping products (Google Maps, BusEta, GIS, Remix software) internal applications, route descriptions and personal knowledge of the DMV.

• Analyzes and offers recommendations to internal and external partners providing alternatives based on safety, policies and procedures ensuring that decisions are aligned with the vision of the Authority while also being mindful of sensitive information and finding ways to improve service reliability.

• Offers administrative assistance to Executive staff with scheduling, spreadsheets, new pilot programs, training, and other streamline activities that affect street operations.

*TFS – When Required

• First responder Investigates and non-revenue vehicle accidents, determines if FTA/ testing is required, transports to WMATA’s testing facility, completing reports and making sure all required data is submitted into the Safety Observation System.

• Supervise Operators, monitor and evaluate in-service performance, provides additional instruction and positive feedback, recommends additional training when needed, and documents information used for progressive discipline

• Ensure that Operators are prepared with credentials, manifests, and are always in proper uniform.

• Responsible for making sure operators adhere to schedules, keeping logs of headways and adjusting accordingly.

• Works closely with nine Bus Divisions (Superintendents, Managers and Clerks) to assist operators to alleviate issues and concerns that daily.

• Respond to complaints from staff, patrons, and other external departments to minimize issues from escalating to an Executive complaint. Quickly analyzes emergency situations using decision making skills while ensuring to follow-up via telephone, in person and/or email.

• Consistently observing Divisions, buses and WMATA Property to minimize safety issues reporting all hazards to Safety Department. Attends safety meetings twice a month. 2010- 2013 Vice President of Loan Documentation – Wells Fargo

• Received and responded to incoming calls assisting clients with mortgage accounts and information on how to modify their home loans. Prepared and reviewed loan documents for loan modifications. Reviewed client’s documents for accuracy before submitting approvals. Provided excellent customer service to the client’s resolving issues to ensure the loan process was effective. TM TESSEE B. ANNAMARIE MAY… (continued)

16011 Redland Road, Unit #110, Derwood, MD 20855 Cell: 202-***-**** Email: ad0qb4@r.postjobfree.com

P a g e 2

2008 – 2009 Salesperson – Fitzgerald Toyota

• Interacted with potential customers, understanding of their preferences and goals for purchasing vehicles.

• Demonstrated vehicle features, facilitated test drives, and completed necessary paperwork for each sale.

• Met sales targets and provided excellent customer service throughout the sales process. 2007-2008 Office Manager / Dispatcher / Sales – Chariots for Hire

• Received calls and made reservations for limousine service.

• Prepared driver’s itinerary, directions, etc. for each scheduled service.

• Proactively addressed callouts dispatching replacement drivers when callouts occurred.

• Assessed emergency and prioritize calls.

• Coordinated paperwork upon completion of assignments for timekeeping purposes 2000 - 2007

Bus Operator – WMATA

• Safety sensitive position requiring operating commercial vehicle and providing public transportation service to Metro customers throughout the Metropolitan Area while maintaining a professional attitude.

• Provided safe and courteous service while adhering to schedule requirements, traffic rules and policies provided by the Authority to include special attention to ADA requirements.

• Completed pre- and post-operation inspection of the assigned vehicles in accordance with WMATA policy to ensure tire pressure, fluid levels, safety equipment, gauges, and controls are in proper working order, reporting any safety issues on standard reports.

• Operated passenger bus along designated routes using manifest, time schedules and route descriptions.

• Completed and submitted accident and incident reports in accordance with established guidelines. Station Manager - WMATA

• Assist customers in navigating the Metrorail system and using station equipment providing assistance on train schedules, automatic fare collection (AFC) equipment and fare media, providing directions, granting restroom access, assisting with escalator/elevators, parking and general inquiries, etc.

• Made announcements via the public-address system to inform customers of service adjustments and effectively communicate to large groups during emergencies, events and rail disruptions, providing customers accurate and timely information.

• Interacted professionally with customers assisting with their concerns/issues or emergencies, ensuring an excellent customer experience.

• Reported emergencies or unusual occurrences (i.e. vandalism) to Operations Control Center and complete required

• Monitored all parts of the rail station through manual observation and through Closed Circuit Television

(CCTV) screens, identifying and reporting any issues accordingly.

• Monitored the operation of escalators/elevators and the status of all fire detection equipment through the use of annunciator panels.

• Operated reversible passenger gates as required by station configurations and respond to problems indicated by AFC machine status display. Assist with egress of customers from the station.

• Complete understanding of station layout, areas of refuge, emergency evacuation routes and associated equipment.

TM TESSEE B. ANNAMARIE MAY… (continued)

16011 Redland Road, Unit #110, Derwood, MD 20855 Cell: 202-***-**** Email: ad0qb4@r.postjobfree.com

P a g e 3

1987 – 1999 Administrative Assistant – Federal Agencies (IRS, COMMERCE, INTERIOR, VETERANS ADMIN)

• Provided high-level administrative support and assistance to the Executive Directors and other leadership

• Performed clerical and administrative tasks including drafting letters, memos, invoices, reports, and other documents for senior staff.

• Arranged travel and accommodations for executives.

• Scheduled and attended meetings on behalf of executives, taking notes and recording minutes.

• Received incoming communication or memos on behalf of senior staff, reviews contents, determining the importance, and summarizing and/or distributes contents to appropriate staff.

• Performed office tasks including maintaining records, ordering supplies, and handling requisitions.

• Performed additional and other related duties as assigned by executives.

• Equipped with excellent verbal and written communication skills

• Proven time management and organization skills with ability to pay attention to detail and meet deadlines.

• Able to function in a high-paced and stressful environment.

• Extensive knowledge of office administration, clerical procedures, and recordkeeping systems.

• Extremely proficient with Microsoft Office Suite or similar software

• Security Clearance

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