Customer Service Entry Level

CANDICE GAMBLE

**** ********** ****, ** ***** 843-***-**** ad0qay@r.postjobfree.com WWW: Bold Profile Professional Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level real estate position. Ready to help team achieve company goals. Attentive with people. 16 years of experience in customer service industry. Expert in decreasing spending while increasing overall customer satisfaction and closely monitoring employees for best-in-class service. Knowledgeable about management with training in pos systems and word processing skills .

Focused and reliable at any job I'am pursuing bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Communicative customer Service is dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.

Organized with experience in restaurant environments. Also 9-5 office environments can fit in and learn the skills required. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Encouraging Head Waitress known for increasing sales and decreasing employee training time. Personable and friendly worker with skill in upsales and commitment to fantastic customer service. Friendly skills with experience in fast-casual and counter service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience at high-end dining locations. Skills

Work Schedule Creation

Worker Training

Able to Lift 30 Pounds

Upselling Techniques

Specials Promotion and Upselling

Compliance Requirements

Safe Work Practices

Time Estimates

Professional Relationships

Supporting Personal Needs

Safe Handling Standards

Guest Flow

Suggestive Selling

Table Monitoring and Turnover

Work History

Waitress Supervisor 02/2017 to 12/2022

Ikon Foods/Applewood Hop – Ocean Hwy, Pawleys Island SC,29585 Trained staff members on use of POS system.

Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Managed food resources, memorized orders and coordinated customer service. Monitored dining rooms for seating availability as well as service, safety and well-being of guests. Greeted new customers, discussed specials and took drink orders. Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.

Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.

Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Bussed and reset tables to keep dining room and work areas clean. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Folded napkins and prepared silverware sets to provide adequate supply for host station. Stayed up-to-date on menu changes to help customers make food choices. Inspected dishes and utensils for cleanliness.

Coached employees on salesmanship and updated menus to increase sales. Verified daily sales for end-of-day audits and accurately filled out closing paperwork. Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.

Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times. Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.

Prepared specialty desserts for customers for special occasions. Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor. Automotive Service Writer 08/2012 to 03/2015

Carlo Complete Car Care – Ocean Hwy, Pawleys Island SC,29585 Greeted and registered customers requiring service and directed automobiles to service garage.

Accurately diagnosed and recorded service needs on work orders and provided details to technicians.

Answered service department phone and responded promptly to questions and messages. Used Software computer system to enter customer information, create service records, order parts and develop cost estimations.

Provided customers with estimation of repair costs and reasonable timeline for completion of service.

Assigned jobs to technicians according to experience and knowledge of handling specific repairs.

Advised management members on customer issues or mechanical repair problems. Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.

Conferred with sales teams to schedule and price repair requirements for used and new vehicles.

Worked effectively with repair staff and parts providers, staying current on availability and service processes.

Logged work orders and change orders into Software database to track job status. Consulted with customers to assess service requirements and produce accurate orders. Resolved concerns with products or services to help with retention and drive sales. Gathered information through research and vendor inquiries to provide job estimates. Resolved issues by coordinating with best pricing departments. Get all quotes for materials needed from each authorized vendor for automotive repair/parts. Maintained accurate and current customer account data with manual forms processing and Boosted service revenue 88% by proactively promoting additional service options. Scheduled several jobs in average time spans to meet project milestones. Orchestrated efficient service schedules to meet need of customers per day in fast-paced environment.

Retail Sales Associate 09/2008 to 12/2011

Irresistible Elegance – Main St, Andrews SC,29510

Greeted customers and helped with product questions, selections and purchases. Helped customers complete purchases, locate items and join reward programs. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Maintained clean sales floor and straightened and faced merchandise. Stocked merchandise, clearly labeling items, and arranging according to size or color. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

• Made Sales on :wedding dresses/apparel.• Even fitting tuxes for males.•sold classy shoes for all occasions.•mother of bride apparel.•I made many weddings, pageants, and proms truly stress free and happy amazing memories.•pageant & prom dresses. Education

Pre-qualifications : Business Administration 01/2013 Horry-Georgetown Technical College - Conway, SC

High School Diploma : English, Mathematics, Physics, History, Sciences, 06/2010 Andrews High School - Andrews, SC

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