KATHRYN

BUNNELL

ad0qar@r.postjobfree.com

385-***-****

Salt Lake City, Utah 84116

SKILLS

● Call center operations

● Account management

● Customer support

● Payment processing

● Data entry

● Inbound and Outbound Calling

● Credit card payment processing

● Customer relations

● Conflict mediation

● Microsoft Office expertise

EDUCATION

Miami Dade College

Miami, Florida

General Studies

PROFESSIONAL SUMMARY

Organized and passionate professional career. 5 years of customer service experience with in person and over the phone clientele, medical assisting, bank teller, and call center experience. WORK HISTORY

Golden Customer Care - Customer Service Representative/Call Center

Millcreek, Utah • 12/2019 - Current

● Answering questions about company products

● Processing orders and modifications

● Resolving issues and helping customers with technical issues

● Handling customer complaints

● Documenting feedback

Concentrix - Fraud Analyst

Taylorsville, UT • 10/2018 - 12/2019

● Conducted reviews of flagged transactions and reports that showed potential suspicious activity.

● Communicated with customers and company personnel, utilizing active listening and interpersonal skills.

● Input information regarding fraud investigations into detailed reports for submission to clients.

● Participated in group discussions with team members to develop new ways to combat fraud.

Comcast, Xfinity - Account Executive

Sandy, UT • 12/2015 - 08/2018

● Advised debtors on payment options and set up payment plans.

● Reasoned with customers and attempted to negotiate full balance payments.

● Handled irate customers smoothly to achieve performance targets.

● Handled contracts and payments on accounts.

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