Call Center Customer Service
Resume:
KATHRYN
BUNNELL
*********@*****.***
Salt Lake City, Utah 84116
SKILLS
● Call center operations
● Account management
● Customer support
● Payment processing
● Data entry
● Inbound and Outbound Calling
● Credit card payment processing
● Customer relations
● Conflict mediation
● Microsoft Office expertise
EDUCATION
Miami Dade College
Miami, Florida
General Studies
PROFESSIONAL SUMMARY
Organized and passionate professional career. 5 years of customer service experience with in person and over the phone clientele, medical assisting, bank teller, and call center experience. WORK HISTORY
Golden Customer Care - Customer Service Representative/Call Center
Millcreek, Utah • 12/2019 - Current
● Answering questions about company products
● Processing orders and modifications
● Resolving issues and helping customers with technical issues
● Handling customer complaints
● Documenting feedback
Concentrix - Fraud Analyst
Taylorsville, UT • 10/2018 - 12/2019
● Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
● Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
● Input information regarding fraud investigations into detailed reports for submission to clients.
● Participated in group discussions with team members to develop new ways to combat fraud.
Comcast, Xfinity - Account Executive
Sandy, UT • 12/2015 - 08/2018
● Advised debtors on payment options and set up payment plans.
● Reasoned with customers and attempted to negotiate full balance payments.
● Handled irate customers smoothly to achieve performance targets.
● Handled contracts and payments on accounts.
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