Tonya Fair

**** ****** **., *******, ** *****

313-***-****: ad0qap@r.postjobfree.com

OBJECTIVE

Interested in an opportunity to apply my background and experience in a position that provides potential growth.

QUALIFICATIONS

Over seven years’ experience providing administrative support.

Superior customer service skills.

Meticulous attention to detail.

Excellent communication skills; both verbal and written.

Ability to learn new duties quickly without supervision.

Experienced with using dual monitors.

Experienced in MS Word, Excel, PowerPoint, Outlook, Teams, OMNI, PDF Sam Application

EXPERIENCE

State of Michigan, Social Security Disability

Detroit, MI General Office Assistant August 2023 – Present

Investigate claimant’s file for receipt of needed forms.

Follow up with claimant on delinquent forms needed for determination of disability case.

Contact medical facilities to check status of medical record requests.

Update claimant information, ensuring accuracy.

Fax requests for medical records, as well as mail letters to claimants.

State of Michigan, Michigan Department of Corrections

Detroit, MI Word Processing Assistant March 2019 – August 2023

Respond to emails promptly and efficiently.

Maintain organization and prioritize assignments.

Enter pertinent information for offenders into OMNI database ensuring accuracy and maintaining confidentiality.

Type, generate and make corrections to Presentence Investigation Reports prior to Court Sentencing.

Review and send electronic Presentence Investigation Reports to Court in a timely manner.

Effectively communicate with colleagues at all organizational levels, visitors and probationers.

Julie A. Taylor & Associates, the Law Offices of State Farm Mutual Insurance Company, Southfield, MI Administrative Support November 2016 – March 2019

Effectively communicate with colleagues both internally & externally.

Follow-up on various documents to ensure they are received in a timely manner.

Extract documents from database to be copied to CD ensuring accuracy.

Meet deadlines on daily assigned tasks for timely delivery to external clients.

Handle highly sensitive information, maintaining confidentiality.

Henry Ford Health System – Patient Access and Care Coordination, Detroit, MI

Secretary III November 2014 – November 2016

Managed calendars of the Director, UM Manager, Admissions Manager.

Arranged meetings, schedule appointments, coordinate interviews.

Prepared forms, correspondence, documents, and schedules containing confidential information.

Tonya Fair

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Provided support for meetings, including reserving conference rooms, equipment, ordering food as necessary, taking meeting minutes.

Answered telephone calls, address caller’s needs, and respond to inquiries in a timely manner.

Assisted with gathering information and preparing reports.

Routinely communicated with insurance payers’ as well as a variety of contacts inside of the organization.

Maintained and ordered office supplies.

Henry Ford Health System - Home Health Care, Southfield, MI

Secretary II November 2012 – November 2014

Processed incoming patient referrals, including investigating and resolving issues in the referral process.

Managed home health aide schedules including monitoring the completion of visits.

Assisted team leaders and nurses with scheduling nursing visits.

Performed data entry for patient tracking logs.

Scanned, faxed, photocopied, and filed various documents.

Retrieved, forwarded, responded to e-mails promptly.

Henry Ford Health System Detroit, MI

Clinic Service Representative August 2011 – November 2012

Served as initial point of contact for patients and visitors.

Answered a high volume of calls.

Scheduled appointments as needed.

Processed correspondence to remind patients of scheduling radiology appointments.

Verified patients billing information.

Assisted patients with preparation prior to exams.

Established and maintained highly confidential patient records.

Entech (Henry Ford Community College) Troy, MI

Registration Secretary August 2009 – May 2011

Served as initial point of contact for students, faculty, and visitors.

Processed a high-volume of admissions applications.

Assisted students with course registration by phone and in person.

Prepared verification letters to verify enrollment.

Updated student records to maintain accurate student account information.

EDUCATION

Business Administration, Schoolcraft College,

Livonia, Michigan 2014

Business Administration, Henry Ford Community College,

Dearborn, Michigan 2010 - 2013

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