Data Entry Customer Service
Resume:
AMBER S. HOLT
PO Box ***
Oakhurst, OK *****
EDUCATION
Axia University Associates in Business Administration Completed 06/2008
University of Phoenix Bachelor’s in Business Management Complete 06/2010
BOARDS/CHAIRS
2020-2021 Chair of Evergreen Health Coalition
2020- 2021 Secretary/Board of Directors Visibly Imperfectly Perfect – Tulsa Division
Career Chair for Oklahoma Latinos for Advancement
Membership Director for WISE Oklahoma
EMPLOYMENT HISTORY
HCSC
1400 S. Boston
Tulsa, Ok 74119
1/10/2022 - Current
Job Title: Implementation Analyst II
Job Duties: Managing the Implementation of New or Renewing Accounts, New Legislation, And Products Across the Enterprise. Works With Cross Functional Hcsc Teams/Internal Stakeholders to Lead the Implementation. Responsible For Communications and Implementation Artifacts That Describe Progress, Issues, And Risks Surrounding the Implementation. Responsible For Managing Implementation Project Activities of Moderate to High Complexity. Gathering, Organizing, Analyzing, And Interpreting Marketing, Legislative, Financial, And Operating Data. Keeps Informed of Best Practices and Strategic Trends in Product Lifecycle Management, Sales and Account Implementation, And Legislative Developments. Works To Cultivate Partnerships with Other Hcsc Business Areas
Noria Corporation
Remote
06/01/2023 – Current
Job Title: Data Entry Specialist
Job Duties: Enter data into spreadsheets regarding different sectors of the organization.
Tulsa CARES
Casey Bakhsh
03/2013- 01/08/2022
Job Title: Bi-lingual Care Coordinator; HIV Testing Manager
Job Duties: Coordinate HIV testing at agency and manage HIV testing supplies, Engage clients to participate in their own healthcare; assist clients with any needs that arise. Educate clients on medication resistance and adherence. Enroll clients into Marketplace Healthcare Plans as ODSH sees fit, Utilize Hope theory and create SMART goals. Identify needs that clients may have. Assist any client needing translation in Spanish for all areas of agency.
Community Care HMO
218 W 6th Street
Tulsa, Ok 74119
07/2008 – 11/2012
Job Title: Provider Data Specialist, Careweb Liaison, Complaint Coordinator
Job Duties: Plan and maintain all fundraising for United Way, coordinate all flow of HMO provider data throughout the company, scan, index, and complete record files for providers, Update and Maintain Provider database system,.
BCBSOK-Custom Group Services
1400 S. Boston
Tulsa, Ok 74119
08/2003 – 07/2008
Job Title: Bilingual Assistant
Job Duties: Bilingual Customer Service, Outbound resolution, Retro term reports, written work, and Spanish translations. Advanced Insurance Experience & Experience with Self-Insured and CDHP plans. Assist with United Way Fundraising and Day of Caring Activities
Skills
Bilingual- Fluent in Spanish and English
S.M.A.R.T. Objectives
Motivational Interviewing
Strong Interpersonal Abilities
Great Leadership Skills
Excellent Communication and Customer Service Skills
Organizational and Research Skills
Ability to Multitask
Dependable
Great Motivation Skills
Proven Diversity Skills
Extensive knowledge of claims billing and provider office operations
Previous Licensure Oklahoma State Life Accident and Health Insurance
Knowledge of insurance laws such as HIPPA and COBRA.
10 Key Touch
60+wpm.
Microsoft Word
Microsoft Office
Microsoft Excel – Certified Advanced
Microsoft Access
Outlook and Lotus Notes
PowerPoint
Adobe
Special Classes/Certifications
Marketplace Assister Certification 2016-2017; 2017-2018; 2018-2019; 2019-2020; 2020-2021; 2021-2022
Management Certification – Center for Non-Profits
The Evolution of Diversity, Equity, & Inclusion
Leading with Executive Presence
Cultural Competency: Working with Transgender Populations
Overcoming Communication Barriers in Latin X Communities
United States Conference on Aids
Latino Family Outreach for Women
Latino Health Fair 2018; 2019
Evergreen Health Coalition
Prevention Outreach in Hispanic Community
Homeless Services Network Meeting
COT-FHC Meeting – Tulsa CARES Rural/Latino Housing Program Overview
HCV Basic Educator,
FEMA
Programa de Familia Adelante
Medicare D/ACA Training
Suicide Risk Training
Oklahoma Department of MH and Substance Abuse WellPower Training
Bridges out of Poverty Training
Standards of Care RW Training
Social Work Code of Ethics Training
Behavioral Support/De-Escalation Training
Security of Information Training
Tulsa Hispanic Resource Committee
Inflammation & HIV Training Certification
Shame Free Therapy Training Certification through Parkside
HIV Testing Certification
Las Americas Radio Interview regarding AIDS/HIV Stigma in Hispanic Community
Zarrow Conference 2016; 2017; 2018; 2019
Understanding Sexual and Gender Minority Populations and Ethical Implications for Social Work Conference
CPR Certified
United Way Day Of Caring
ViiV Healthcare Regional Board Meeting Consultant – Florida, 2015
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