Customer Service Sales Associate

Sangyal Phuntsok

*** ****** ***, **** ***, North York, ON, M3H 0A7

Email: ********@*****.*** Contact no: 647-***-**** Professional Summary:

I’m an organized and hardworking candidate seeking a full time/part time position. Successful at managing multiple priorities and tasks while maintaining a strong work ethic and exhibiting a positive attitude. Proficient in following work orders and accurately completing tasks, with the willingness to take on added responsibilities to meet team goals. Eagerness to obtain a position to utilize skills in team building, coordination, physical labor, critical thinking and customer service skills to assist customers with a knowledgeable helping hand resulting in a great experience which will ultimately help drive sales and keep members coming back to visit. Work Experience:

Reliance super market retail associate August 2008 – January 2013

● Handle all customers courteously and efficiently.

● Identify customer needs and make appropriate recommendations.

● Check product rotation to remove outdated products.

● Ensure accurate labeling and pricing for all products per department directives.

● Stock shelves, backup stores, and displays.

● Uphold all store cleanliness and safety standards. Customer Service/Sales Associate/Supervisory role at Interglobe technologies (Customer service call center (Delhi) (India) March 2013 - June 2nd 2023

● Handled Expedia UK customers calls to organize their holiday packages and book their Hotels, Flights, and tourist attractions for their holidays.

● Also worked at a supervisory role and handled training performance for new employee

● Working closely with operations to meet SLA

● Conducting Classroom trainings for communication and product for vendor and in house sites

● Maintaining floor hygiene, Conducting and taking reports from vendor trainers

● Conducting interviews for customer service advisers

● Circulated training reports and approved the reports from vendor trainers

● Conducted upskilling for Trainers, Associates and Team Leads

● Developed content for refreshers and classroom training

● Published Knowledge Check reports and efficacy of the refresher sessions Academics:

● High School and 12th Grade CBSE (India). 1998-2000

● Bachelor of Arts (Graduation Delhi University) (2001-2004) Language known:

Fluent in English, Tibetan and Hindi

Skills:

● Customer Service/Sales

● Multitasking abilities

● Excellent work ethic

● Planning and Coordination

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● Dependable

● Team player/building

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