Customer Service Support
Resume:
Demeca Lewis
Customer Support / Business Management Development
Tulsa, OK 74106
*************@*****.***
Passion driven healthcare vet, proactive manager- skilled in customer relations, complaints, efficient in decision making to ensure customer satisfaction. Experienced property management professional with proven success in tenant retention, cost reduction, and property value enhancement. Eager to experience new business development opportunities within a growing organization. Authorized to work in the US for any employer
Work Experience
Food and Beverage Suites
Oak View Group - Tulsa, OK
September 2023 to Present
• Set up of food and beverages in club suites for attendants
• Assist with taking club guest and customer orders
• Maintain cleanliness and organization of dining area and service stations
• Provide exceptional customer service by addressing customer needs and concerns
• Operate POS system and handle cash transactions accurately
• Set up and break down suites for events
• Restock my work station as necessary; monitor and maintain portion control Customer Support Specialist
Service Experts Heating & Air Conditioning - Tulsa, OK March 2023 to August 2023
• Resolved customer inquiries and complaints in a timely and professional manner.
• Provided exceptional customer service by actively listening and empathizing with customers' concerns.
• Managed and maintained accurate customer records and documentation.
• Collaborated with cross-functional teams to ensure efficient resolution of customer issues.
• Provided excellent customer care to new and existing clients.
• Managed inbound and outbound calls (approximately 150-200 calls daily) to maintain appointment scheduling.
• Communicate with technician with any dispatching scheduling changes or cancelations.
• Google review links and customer surveys.
• Assist as support dispatch with scheduling and dispatching. Property Manager
Atlas Property Management - Broken Arrow, OK
January 2020 to November 2022
• Managed and oversaw daily operations of multiple properties, including tenant relations, maintenance requests, and lease agreements.
• Developed and implemented effective marketing strategies to attract and retain tenants, resulting in high occupancy rates.
• Conducted regular property inspections to ensure compliance with safety regulations and maintenance standards.
• Managed budgets for each property, tracking expenses and optimizing revenue generation.
• Supervised and trained a team of maintenance staff, contractors, and vendors to ensure timely and efficient property maintenance and repairs
Area Lead
Grifols - Fort Smith, AR
May 2013 to March 2018
• Managed and supervised a team of employees to ensure efficient operations and adherence to company policies and procedures.
• Trained Donor Center technicians per SOP.
• Conducted regular performance evaluations and provided feedback and coaching to improve team members' productivity and skills.
• Collaborated with other departments to coordinate and execute center production with a 90min turn time.
• Monitored inventory levels and implemented inventory control.
• Performed performance reviews of donor floor staff.
• Screen donors for successful plasma donation.
• Audit Donor files periodically for compliance regulations.
• Travel for center and staff training compliance classes. Education
High school diploma
Fort Smith, AR
August 1997 to May 1999
Skills
• Yardi
• Medical Records
• Office Management
• Laboratory Experience
• Appfolio
• Financial Reports
• Account Reconciliation
• Budget Monitoring
• Property Leasing
• Team Management
• Staff Training
• Time Management
• Vendor and Contractor Management
• Management
• Customer Service
• Problem Solving
• Property Management
• Leadership
Links
https://www.linkedin.com/mwlite/profile/in/demeca-lewis-889614166?trk=contact-info Groups
Classes/ Trainings
Present
Collections 101, 102
Crucial Conversations/Problem Solving
Strategic Management and Leadership
Quality Control Spot Audits
Quality Assurance 101, 102
Workplace Ethics
HIPPA
Contact this candidate