Customer Service Quality Assurance

Mulu G. Fissha

281-***-**** Cell

E-mail: ad0q9l@r.postjobfree.com

SUMMARY

Experienced Technical Librarian with a strong background in organizing and managing airline documents throughout their lifecycle. Proficient in technical problem-solving, data gathering, and compilation. Skilled in providing technical support to various departments, including Engineers, CAD, Technical Writers, Maintenance Trainers, Technical Planners, and Quality Assurance. We are known for outstanding customer service and effective interpersonal communication, with the ability to engage with individuals from diverse backgrounds. PROFESSIONAL EXPERIENCE

Internal Auditing Assistant – Nelson Environmental Technology INC (June 2021 - Present)

Assisting the Internal Auditor, I in conducting comprehensive audits to ensure compliance with relevant laws, regulations, and company policies.

Responsible for procurement activities, including research, contract negotiations, inventory management, and quality assessment.

Sr Systems Specialist - Library Group-United Airlines, Houston, TX (2010 – May 2021)

Provided document control support by sorting, scanning, and formatting documents within an electronic document management system.

Offered CD and online alternatives to paper manuals and drawings, ensuring that documents were up-to- date and accessible throughout the organization.

Conducted ongoing research to stay informed about data requirements documents and maintained technical document repositories.

Demonstrated the ability to work independently, identify cost-reduction opportunities, and prioritize job responsibilities.

Managed customer service operations, including ordering from vendors and providing essential data packages for various projects across the company, such as EA, ECRA, Exit, Winglet, Live TV, and painting projects.

EDUCATION

Courses, Auto Cad, Houston Community College

Computer Information Systems (Senior) California State University, Los Angeles, CA

A.A. Degree, Business Administration – Trade Technical College Los Angeles, CA. PROFESSIONAL DEVELOPMENT

Microsoft Office New Features Continental Office Technology Stress Management Project Management For Project Supporters System Threat Error Management Goal Setting Lunch And Learning Connected Interaction Skills For Success Time Management Career Development Leader Ship Fundamentals Leadership