STEPHEN DORSETT

408-***-**** * ad0q9a@r.postjobfree.com * linkedIn

Skills Summary

•Proven ability to deliver exceptional customer service, complete tasks, and thrive under pressure.

•Experienced in handling over 50 incoming calls daily, applying a “think outside the box approach.”

•Strong communication, analytical, interpersonal, multi-tasking, and problem-solving skills.

Computer Skills

MS Office MS Access FileMaker Pro8.0 LexisNexis PACER UPS Ship Manager Windows 10

Salesforce Software (CRM software) Rapport Management Software Lucent & Nortel (10 lines)

Relevant customer Experience

Technical Support, Verifone Tucson, AZ 5/2022 - Present

•Expedite customers with technical issues related to pin pad technology at gas stations.

•Trained on aspects of proprietary software related to processing payments at gas stations.

Customer Technical Support, Auto point South Jordan, UT 7/2019 – 10/2019

•Problem solve technical issues for online state auto registration, emails & handling 30 to 70 calls daily.

Customer Technical Support. Orbit Irrigation North Salt Lake, UT 5/2018 – 8/2018

•Facilitate technical/warranty part issues, send warranty parts to customers for replacing CRM system.

Customer Technical Support, Opus Inspection Draper, UT 5/2014 – 4/2016

•Support technical issues, data entry of service call tickets and software update for Windows 7 to 10.

Customer Technical Support, Connexion Point, Salt Lake City, UT 7/2013 – 12/2013

•Service Medicare enrollment, plan updates, update software with newer version of Windows 10.

•Promoted to desktop support and information, based on exceeding performance metrics.

Education

Grand Canyon University, Phoenix, AZ - Bachelor of Communications

Evergreen Valley College, San Jose, CA – Paralegal

Public Relations Organizational Leadership Intercultural Communication

PUBLIC RELATIONS/MARKETING

Design, implement and deliver the annual and long-term marketing/public relations plans.

Support and facilitate the development and implementation of business/marketing plans at product level incorporating range development, gap analysis, pricing, purchasing plan, value proposition, product life cycle and turnover, margin, and profit forecasts.

Plan, manage marketing budget to deliver maximum impact and exposure of the brand name.

Develop and maintain a marketing information resource including competitor data, SWOT analysis by product group vs. all major competitors, price positioning matrix, range available & sales penetration per product.

Plan and manage the launch of new product catalogues, liaising with region/activity to develop new catalogues to ensure timely cascade of accurate product information.

Develop, maintain standard procedures for marketing function documenting processes.

Organize and implement a customer relations strategy, including the customer satisfaction survey, customer development activities, promotions, and special events.

Oversee business development activities through strategic planning of customer presentations, coaching prospective customer meetings, design and develop prospecting customer activities including external and internal communications, internal communications and, public relations activities, and management of external suppliers and consultants.

Oversee the electronic marketing strategy, supervise website design and maintenance.

PARALEGAL

Administers contract implementations, work processes, providing quality assurance initiatives to accurately configure, implement, and carry out financial and non-financial contract terms.

Monitors strategic plan for key milestones, works with leadership to ensure initiatives are timely met.

Assists in maintenance and development of strategy and financial reporting requirements.

Negotiates, analyzes, and implements provider agreements, proposed fee schedules, financial terms, and contract language within established guidelines.

Ensures successful implementation of new agreements and problem- solves current agreements.

Develops and executes contracting strategies for hospital, health system, and physician contracts that support the clinical, programmatic, and financial goals of the organization.

Utilizes standardized system(s) to track contract negotiation activity on an ongoing basis.

Communicates results of information gathered; Trends, concepts, and processes to facilitate education, problem resolution, and operational improvement.

Assists in developing presentation materials for internal and external meetings.

Ability to exercise mature and sound judgement.

Exceptional communication skills and ability to analyze data and report concise, accurate reports.

REAL ESTATE

Prospect for new clients daily from various lead sources.

Following up on cold and warm leads to further sales process.

Create and maintain a database of prospective and past clients to ensure organized and current information on all leads.

Develop meaningful relationships with customers to encourage trust and loyalty.

Track weekly goals to measure lead conversion ratio and performance benchmarks.

Communicate effectively, confidently with peers, superiors, and customers in written/verbal form.

Ability to use or quickly learn real estate- specific CRM and marketing/lead technologies.

Strong sales, negotiation, and communication skills.

SALES

Responsible for meeting and exceeding sales goals in the sales territory.

Actively pursue new business; confer with potential customers regarding product needs; and advise customers on types of products to purchase.

Drive sales initiatives, lead, manage and follow sales cycle from beginning to end.

Provide technical and administrative product information and demonstrations to resellers and clients.

Build and strengthen relationships with key players / decision makers.

Ensure client satisfaction and establish reference clients.

Represent Thomas Regout and its brands at trade shows, trade association and client meetings to promote products.

Maintain accurate and up-to-date customer information in CRM tool.

Accurately forecast pipeline development (weekly, monthly, and quarterly) and report on opportunities.

Effectively present information and communicate between internal departments to manage projects (i.e. Product Management, Management, Engineering, Sales Support, etc.)

Work in a team environment.

Assist in resolving customer complaints regarding sales and service.

Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.

Excellent verbal, written, and communication skills.

Excellent interpersonal skills.

Entrepreneurial thinking is a must; motivated self-starter who desires success.

Good computer skills with proficiency in using the internet and Microsoft Office (Word, Excel and Outlook)

Proven ability to understand and practice value added selling.

Proven sales success.

Ability to operate/work in a high growth & entrepreneurial environment.

Demonstrated ability to be customer focused and responsive to questions and needs.

Proven ability to work independently and to work in a team environment.

Proven ability to present facts and recommendations effectively in oral and written form.

Proven ability to make sound decisions within established guidelines.

Proven ability to make recommendations to effectively resolve problems or issues by using. judgment that is consistent with standards, practices, policies, procedures, regulation, or government law.

Ability to demonstrate flexible and efficient time management and to appropriately prioritize workload based upon organization or department needs.

Ability to multitask and manage several projects at one time.

Excellent project management and planning skills, while providing high attention to details.

Proven a high degree of professionalism and ability to handle confidential information.

Contact this candidate